Full-Time
Quality Assurance Team Member
Device Care Centre
Assurant
10,001+ employees
Insurance and service contracts for devices
No salary listed
Auburn, Australia
In Person
 Manufacturing Quality & Test (1) |
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- Experience in mobile device testing or consumer electronics quality assurance is preferred.
- Quality assurance experience in a warehousing or logistics environment is highly desirable.
- Strong attention to detail and commitment to maintaining high-quality standards are required.
- Excellent communication and documentation skills are required.
- Ability to follow defined processes and procedures accurately is required.
- Good organizational skills and ability to manage multiple tasks simultaneously are required.
- Ability to work effectively within a team is required.
- Basic proficiency in using computers and inventory management systems is required.
- Physical ability to stand for extended periods and handle devices is required.
- Investigate and validate reported defects in mobile devices based on customer complaints.
- Perform manual functional tests on phones to confirm the presence and nature of defects.
- Accurately process product returns in the internal system.
- Maintain up-to-date records of return transactions for tracking purposes.
- Create and manage return orders using Assurant software.
- Adhere to quality assurance standard operating procedures.
- Participate in regular training and updates to stay aligned with the latest quality assurance practices and tools.
- Record inspection results and escalate deviations or non-conformities.
- Contribute to a quality-first mindset, accountability, and clear communication within the team.
- Contribute to team discussions and initiatives aimed at improving quality assurance processes and customer satisfaction.
- Experience in mobile device testing or consumer electronics quality assurance.
- Quality assurance experience in a warehousing or logistics environment.
Assurant provides risk-management solutions focused on protecting mobile devices, electronics, and other high-value consumer goods through insurance policies and extended service contracts, plus repair services. It underwrites these protection products for individuals, businesses, and financial institutions, with customers paying premiums or service fees while the company delivers repair work when covered items fail. The company combines protection with repair and extra support across a global footprint in North America, Europe, and Asia, emphasizing the connected device ecosystem. Its goal is to minimize the financial impact of unexpected events and keep everyday operations running by safeguarding investments and offering fast, reliable support.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1892
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 9.5% to $3.45 billion, with record profitability.
- August 2026 guidance increased after strong housing, lifestyle, and lower catastrophe losses.
- APAC acquisition of RL Circular Operations strengthens circular-economy economics in Australia and New Zealand.
What critics are saying
- April 2026 trade-secret suit against iA American Warranty Group exposes dealer-services leakage.
- January 2026 SEC Wells notices forced Assurant to fire two executives, signaling governance strain.
- Carrier partnerships concentrate revenue; losing Verizon, T-Mobile, or Cogeco would hit growth quickly.
What makes Assurant unique
- Assurant protects 66 million devices and runs device lifecycle management across carriers.
- February 2026 Compass deal adds home warranty distribution through 300,000 affiliated real estate agents.
- F&I On Demand bundles virtual staffing, financing, and protection into dealership workflows.
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Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Company News
Assurant reported second-quarter 2026 results that exceeded revenue expectations, with sales rising 9.5% year on year to $3.45 billion. The insurance services company's non-GAAP profit of $6.41 per share beat analysts' consensus estimates by 23.7%. Net premiums earned reached $2.77 billion, in line with analyst estimates of $2.76 billion, representing 6.9% year-on-year growth. Pre-tax profit stood at $376.9 million, equating to a 10.9% margin. Assurant's revenue has grown at a 6.6% compounded annual growth rate over the past five years. The company, which provides specialised insurance products protecting consumer purchases like mobile devices, vehicles, and homes, has a market capitalisation of $13.99 billion.
Assurant has partnered with Cogeco Communications to launch a digital-first mobile device solution for Canadian customers. The collaboration gives Cogeco mobile users access to network-compatible devices through Assurant's ecosystem, including new, refurbished, and certified Open Box models from Best Buy Canada. Customers can browse and purchase devices on BestBuy.ca with flexible financing options. Assurant handles device lifecycle management, enabling customers to buy, protect, and trade in devices, whilst Cogeco provides connectivity and customer experience. The solution addresses growing Canadian demand for affordability, simplicity, and sustainability in mobile device management. Paul Cosgrove, President of Assurant Canada, said the partnership delivers "a simpler and more connected mobile experience" by integrating device access, protection, and upgrade solutions into a single journey.
Owen, an insurtech specialising in embedded insurance, has partnered with Assurant to provide insurance capacity for Swan, Europe's leading embedded banking platform. The collaboration enables Swan to integrate travel insurance and fraud protection directly into its card products across France and Europe. Under the arrangement, Assurant serves as the risk carrier, Owen acts as broker and third-party administrator, and Allianz provides assistance services. The programme launched in April 2026 with Swan, which processes approximately €2 billion in monthly transactions across 30 European countries and serves over 150 companies including Pennylane, Indy and Agicap. The partnership allows Swan's partners to offer embedded insurance natively within their card products, eliminating months of integration work and complex regulatory requirements.
Assurant reported first-quarter 2026 net operating income of $5.95 per share, beating the Zacks Consensus Estimate by 10.2% and rising 76% year over year. Total revenues increased 11.4% to $3.4 billion, surpassing estimates by 4.4%. Results benefited from lower reportable catastrophes, solid performance in Global Lifestyle and Global Housing, and earnings growth across Connected Living and Global Automotive. Net investment income jumped 27.9% to $159.6 million. Global Housing revenues rose 11.5% to $769.8 million, whilst adjusted EBITDA doubled to $236.7 million, primarily due to lower catastrophe losses. Global Lifestyle revenues increased 11.3% to $2.6 billion, with adjusted EBITDA up 20% to $236.7 million, driven by subscriber growth in mobile protection and improved automotive loss experience.
Assurant, an insurance services company, is set to report first-quarter earnings on Tuesday after market close. Analysts expect revenue to grow 7.1% year on year, in line with the 6.7% increase recorded in the same quarter last year. Last quarter, Assurant beat revenue expectations with $3.35 billion, up 7.9% year on year, though it narrowly beat earnings per share estimates. Most analysts have reconfirmed their estimates over the past 30 days. Peers in the property and casualty insurance segment have shown strong performance, with Stewart Information Services reporting 27.7% revenue growth and First American Financial up 16.2%, both exceeding expectations. The sector has seen positive investor sentiment, with share prices up 3.2% on average over the past month. Assurant shares have risen 6.8% during that period.