Client Implementation & Service - Account Services Team

About Us

Middle Office Account Services Team (also known as Transitions Team) is a Global Middle Office Team, which oversee and track Client’s events such as Account Launches, Account Terminations, Custody Changes, Custody Conversion, etc. with other internal State Street Teams. In addition, Account Services provides a centralized First Point of Contact (FPOC/primary contact) between the Client (and other interest parties) and internal State Street teams.

Purpose of Role

The position will support and maintain the Middle Office production processing of multiple client’s portfolio static data, and the coordination of Transition events such as New Account Setups, Account Restructures, Terminations, Account Maintenance and other changes.

The position requires regular independent interaction with internal teams, client contacts, custodians and other interest parties. The data elements gathered need to be maintained in an accurate and timely manner to help support the clients’ trading activities in addition to supporting numerous departments within the organization. The position will also be the primary point of contact internally and externally regarding the data elements, hence excellent interpersonal, communication and organizational skills are a must for the role.

Responsibilities and Duties

Complete the day-to-day responsibilities of the team within a strong risk and control environment that minimizes incidents and errors. Own the research and resolution of issues involving all operational and various IT areas (e.g. Asset Servicing, Trade Operations, Account Transitions, COACS). Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues and make suggestions to streamline operations. Coordinate with Account Service management team to approve documented workflow, procedures and controls, determining impact of activity to other areas. Make proactive recommendations and solutions for problems resolution. Interface with senior level, internal and external stakeholders and other departments on complex matters and inquiries.

Liaise with colleagues within the Australia, Singapore, Hong Kong, Japan, USA, UK and India State Street offices and divisions globally where required for query resolution. Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models.

Required Experience & Skills

• Broad and in-depth understanding of the asset management industry, gained through working with an asset manager, portfolio manager or custodian
• Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations
• Experience with writing and reviewing business specifications, procedures, operating models, etc.
• Excellent analytical skills and ability to analyze quickly
• Strong written and communication skills to people at all levels
• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure
• Ability to work well in a team
• Flexibility in working outside of your responsibilities and areas of expertise
• Flexible working hours may be required
• Bachelor’s degree with emphasis in finance, accounting, or technology or equivalent work experience in finance or accounting

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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