Project & Marketing Operations Coordinator - Marketing & Brand

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We’re looking for an experienced, highly organized project coordinator who knows how to keep complex work moving.

As our Project + Marketing Operations Coordinator, you’ll coordinate cross-functional marketing and brand projects from intake through delivery. You’ll build and manage project schedules and workback plans, bring the right people together, keep stakeholders informed and identify risks, dependencies and resource conflicts before they become roadblocks.

You’ll also play an important role in how work moves through Marketing. You’ll support project intake and workflow, help improve our processes and Monday.com setup, and coordinate vendor requirements for the Content + Design team. You’ll work closely with Content + Design, other Marketing teams, internal stakeholders and external vendors to keep multiple projects moving forward at the same time.

This role is a good fit for someone who’s comfortable working independently, can see both the details and the bigger picture, and knows when to solve a problem and when to escalate it.

WHAT YOU WILL DO:

Project coordination

• Coordinate complex, cross-functional marketing and brand projects, including organizational and operational requests.
• Develop and manage project schedules, workback plans, deliverables and task assignments.
• Facilitate project kickoffs and coordinate work across Content + Design and other Marketing teams.
• Keep projects moving by monitoring progress, following up on deliverables and coordinating handoffs and approvals.
• Provide clear project status updates to stakeholders and team leaders.
• Identify project risks, dependencies, scheduling issues and resource or capacity conflicts, escalating when needed.
• Manage multiple concurrent projects and changing priorities while keeping deadlines and requirements
• on track.

Project intake and workflow

• Support the intake and processing of marketing and brand requests.
• Assess incoming requests to understand requirements and determine where the work needs to go.
• Set up projects in Monday.com and ensure project owners have the context, requirements and next steps they need.
• Work with requestors to clarify project scope, objectives, deliverables, timelines and approvals.
• Set clear expectations around timelines and deliverables, including navigating competing priorities and negotiating timelines when required.
• Support improvements to intake processes, Monday.com workflows, dashboards and reporting.

Marketing operations and process improvement

• Identify ways to make Content + Design workflows and processes more effective.
• Create and maintain project templates, documentation and workflow standards.
• Recommend improvements to project intake, scheduling, reporting and project management processes.
• Support broader Marketing and Brand process development and improvements in partnership with the Performance & Enablement Manager.

Vendor and budget coordination

• Coordinate vendor processes for Content + Design projects, including estimates, invoicing and deliveries.
• Track project and vendor costs through COUPA and flag potential budget issues.
• Coordinate with freelance writers, designers, print vendors and other external partners to ensure project requirements and timelines are met.
• WHAT YOU WILL HAVE:
• A bachelor’s degree or diploma in Marketing, Communications or a related field is preferred.
• 3–5 years of experience in project coordination or project management in an agency or corporate environment; agency experience is an asset.
• Demonstrated experience managing projects from concept through completion and coordinating multiple projects at the same time.
• Strong project management and organizational skills, with the ability to build realistic schedules, manage competing priorities and meet deadlines.
• Experience working with multiple teams and stakeholders to move complex projects forward.
• Strong communication and relationship-building skills, including the confidence to set expectations, negotiate timelines and raise issues when needed.
• Strong problem-solving skills and the ability to identify project risks, dependencies, bottlenecks and workflow issues.
• Experience with Monday.com or a similar project management platform.
• Experience with content management systems and digital asset management is an asset.
• Proficiency in Microsoft Office, including Word, PowerPoint, Excel and Outlook.
• Project management certification such as PMP, CPM or PPM is an asset, but not required.
•  

WHY JOIN US:

• Opportunity to make a difference and be part of a dynamic and collaborative marketing team
• Work on a wide range of marketing and brand projects across the organization
• Competitive salary and benefits package
• Hybrid work environment

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.