Principal Machine Learning Engineer @ Agero

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

About The Role:

The Principal Machine Learning Engineer will be one of the founding members of the Machine Learning Team that pioneers the path to bringing machine learning into our operations. This role will be responsible for targeting the highest customer satisfaction, whilst minimizing costs generated from millions of roadside assistance dispatches each year. The ideal candidate will bring their experience to this small team focused on building out the machine learning environment and implementing features in close collaboration with our Data Science and Analytics team. The Principal Machine Learning Engineer will be able to hit the ground running by leveraging their advanced knowledge of Python and Machine Learning approaches. In addition, they will utilize their experience with modeling to drive ML Ops and to ensure that our users can get the help that they need.

Key Outcomes:

In partnership with our DS&A team, implement features through the Machine Learning Cycles (Development, Testing, Training, Production, Monitoring/Evaluation)
Build out features for the production inference system and associated ML Ops
Collaborate with other teams looking to integrate with the Machine Learning environment
Ensure scalability and reliability of our production systems

Qualifications:

5+ years of experience in Python
10+ years of experience in ML
Excellent communication skills, with the ability to interact with other teams
Motivated to understand the nuances of data and its impact on the business
Ability to work independently and as part of a team
Previous automotive related experience is a plus

Skills:

ML: General understanding of algorithms, model architectures, and training techniques
Data Engineering: Ability to handle large-scale data, including preprocessing, cleaning, and feature engineering in a production environment
System Design: Knowledge designing scalable and reliable systems for training and inference
ML Ops: Knowledge of monitoring and iterating models in production
Collaboration and Communication: Ability to work with cross-functional teams (data scientists, software engineers, product managers) and communicate complex ML concepts effectively

Nice to Haves:

SageMaker
Comet or Weights & Biases
XGB/Catboost/DeepNN
Statistical Methods
SQL

Hiring In:

United States: AZ, CA, FL, IL, KY, MA, MI, NM, TN, GA, NH and VA
Canada: Province of Ontario
#LI-REMOTE

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

California pay range

$150,000—$215,000 USD

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero’s privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero’s recruiting team directly at [email protected].

Compensation Overview

About Agero:

Hiring In:

Benefits