Technical Solutions Specialist

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Technical Solutions Specialist will work to support their team in their area of responsibility. This role will work with customers to build hands-on training experiences (labs) that align with customer needs as well as our technical standards for labs and scored labs. Additionally, this role will work across the team to consistently improve and enforce technical standards, contribute to the efficiency of the overall product development process, and proactively suggest improvements toward publishing hands-on labs that are on-time and on-budget.   

Responsibilities

• Take guidance and instructions from lab authors and SMEs to build hands-on labs to our standards focused on customer needs and satisfaction. 
• Work day-to-day with the Lab Development group to consistently refine and accelerate our development process to ensure high quality standards balanced with consistent margins.  
• During technical content reviews (QA), identify errors such as Markdown formatting errors, steps that do not align to the user experience, and content flow. 
• Troubleshoot errors to determine whether they exist due to input error vs UI changes/broken lab steps. 
• As required, record lab step updates to include instructions, UI changes, and screenshots in provided lab test spreadsheet and work with internal lab developers to resolve, and/or update instructions and report blocking issues. 
• Collaborate with internal lab development stakeholders and customers to build virtualized environments with supporting learning instructions that meet identified requirements, provide verification that tasks are challenge centric. 
• Write PowerShell/BASH scripts to deploy and score labs as needed and use the specific features of the platform to create the best learner experience.  
• When working as part of a customer project, communicate and follow-up with customers throughout the product development lifecycle, proactively identifying and eliminating situations deviating from best practices.  
• Maintain a proactive and open line of communication with the project team for all content efforts. 
• Stay up-to-date and proactively learn about updated and new technologies.  
• Understand the products and solutions offered by Skillable and as needed, advise on solutions during customer conversations.  
• Utilize automated lab and courseware publishing process to manage and deploy content. 
• Work with Instructional Designers to develop professional hands-on experiences. 
• Determine services and features to be included in hands-on experiences, based on intended audience profile, learning objectives, best practices, and strategic initiatives. 
• Collaborate with Subject Matter Experts (including Curriculum Developers, Technical Trainers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives. 
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. 
• Other strategic business initiatives or special cross-functional project involvement as required. 

Qualifications

• Bachelor’s degree in related field (computer science, etc.) or relevant professional experience.
• 4+ years of experience in a technical environment that can be a combination of positions such as: Lab Development, Systems Administration, Systems Automation, and/or Support Engineering 
• Experience using PowerShell to query endpoints or automate solutions. 
• Experience mentoring and training fellow technologists to understand and best leverage new technical platforms and advance features required. 
• Preferred experience using Bash and Python to query endpoints or automate solutions. 
• Experience using CSS and JavaScript a plus. 
• Technical skills across a broad range of cloud and on-premises platforms, including experience with Microsoft Azure, AWS, VMware, Hyper-V, Linux, and Docker. Working knowledge of Google Cloud Platform and others is helpful. 
• Proven technical skills with designing, implementing, administering, and automating cloud and on-premises platforms and services using PowerShell, BASH, CLIs, and related scripting. Experience in DevOps and related disciplines highly desired. 
• Ability and willingness to participate in multiple technical projects concurrently. 
• Desire and ability to work in a fast-paced environment. 
• Experience developing training curriculum, training aides, and other self-paced or instructor led training content is a substantial benefit. 

Salary Range 

The base salary for this position is $60,000 - $90,000 annually. Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. 

Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. 

Please note that it is not typical for an individual to be hired at or near the top of the range. Skillable reserves the right to modify this compensation range at any time. 

Pay range and current benefit offerings are effective for 90 days from posting date.  Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable.

What’s in it for You?  Rewards and Perks 

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first.  Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including: 

• Fully remote with a monthly stipend to pay for office services and supplies 
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. 
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. 
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. 
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. 
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!   

Working Conditions:  

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Periodic travel may be required equaling up to approximately 10% of the time.

Skillable participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work int he U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  

Skillable can only hire potential candidates with a primary residence in the following States: AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.