Venture

Asset-based logistics with transportation, warehousing, cross-docking

Operations Dispatch Clerk

Logistics & TransportationUpdated on Nov 11

Part-timeChambersburg, PA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma is required.
Three years of experience in the transportation, operations, or logistics industries is required.
The candidate must work and communicate effectively with others to support a team environment.
The candidate must listen to customer problems to understand them clearly and provide solutions.
The candidate must be able to work in a fast-paced, high-volume environment.
The candidate must accept constructive criticism from internal and external sources and use mistakes to improve professional skills.
Basic computer skills are required.
The candidate must communicate with personnel at multiple internal and external levels and strive for process improvement.
The candidate must resolve conflicts and problems diplomatically and respond positively to criticism.

Responsibilities

Build customer relationships and identify opportunities for stability and long-term growth by understanding customer expectations and preferences.
Book freight with urgency to keep drivers moving daily, eliminate layovers, and improve operational efficiency and profitability.
Plan continuously with the planning group and book freight in advance where possible.
Identify potential service failures proactively and work with planning and dispatch to resolve them.
Communicate customer status updates as required and provide solutions to problems.
Enter data accurately and completely into the TMW system.
Use customer-issued scorecards to improve service and meet customer expectations.
Communicate promptly by phone, email, and satellite communication.
Refer driver-associate needs, questions, or inquiries to the Operations Manager in a timely manner.
Communicate proactively with customers about missed pickup or delivery windows and non-compliance.
Maintain regular and reliable attendance.
Monitor customer trailer pools and coordinate adjustments with operations as needed.
Ensure trailer pools can accommodate current and near-future bookings.
Monitor customer lane and volume commitments and book freight accordingly.
Obtain and set pickup and delivery appointments when applicable.
Communicate customer changes or needs to the Operations and Sales teams and serve as the internal conduit for customers.
Comply with company policies and procedures and applicable laws and regulations.
Sit at a desk and operate a computer and telephone for most of the shift, and walk the operations floor as needed to communicate with others.

Desired Qualifications

An associate’s or bachelor’s degree in Operations, Logistics, or a transportation-related field is preferred.
Proficiency in Microsoft Office products is preferred.
Knowledge of the TMW Office Suite product is preferred.

Description

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

POSITION SUMMARY

The Operations Clerk is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
Proactively identify potential service failures and work with planning and dispatch to remedy issues.
Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
Enter data into the TMW system accurately and completely.
Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations
Ensure timely communication via phones, email, and satellite communication
Elevate any Driver associate needs, questions, or inquiries to the Operations Manager in a timely manner
Communicate proactively to the customer in cases of non-compliance to window times and delivery
Maintain regular and reliable attendance
Additional duties as assigned by Leadership and Customer

Requirements

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

Monitor customer trailer pools and work with operations to adjust as needed.
Ensure that there are enough trailers in the pool to accommodate present and near future bookings.
Understand and monitor customer lane and volume commitments to book accordingly
Obtain and set pickup and delivery appointments when applicable.
Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
Comply with company policies and procedures and all applicable laws and regulations.

REQUIRED EDUCATION / EXPERIENCE

High School Diploma
3 years of experience in Transportation, Operation or Logistics industries

PREFERRED EDUCATION / EXPERIENCE

Associates or bachelor’s degree in Operations, Logistics, or Transportation related fields

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

Ability to work and communicate effectively with others promoting to promote a team environment that supports your coworkers.
Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
Thrive in a fast paced, high volume work environment.
Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes to improve your professional skills.
Possess basic computer skills.
Ability to communicate with many levels of personnel (internal and external) and strive for process improvement
Ability to resolve conflict and problems diplomatically and handle criticism positively without emotion

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

Proficiency in Microsoft Office products
Knowledgeable of TMW Office Suite product

PHYSICAL DEMANDS

Sit at a desk and operate a computer and telephone for most of your shift.
Walk the operations floor as needed to communicate with others

WORK ENVIRONMENT

Fast paced and high volume

BENEFITS:

Competitive Pay
Opportunity for career advancement
Generous Vacation / Paid Time Off
Paid Holidays
401K with company match from day 1
Medical, Dental, Vision
Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.

About the Company

Venture

Asset-based logistics with transportation, warehousing, cross-docking

Venture Logistics is an asset-based logistics provider serving North America, owning its own equipment and operating across the U.S., Canada, and Mexico. It offers a full suite of supply chain services through Venture Transport, Venture Connect, and Venture Solutions, unified under the Venture brand, including transportation management, warehousing, distribution, and truckload services. It uses optimization software to design transportation networks and executes plans with its own fleet, 406,000 square feet of food-grade warehouses with rail access, and eight cross-dock facilities to support LTL. Its differentiators are a large owned fleet and extensive rail-accessible warehousing that handle varied inputs (hazardous materials, oversized loads) and a broad North American reach, with a goal to optimize customers’ supply chains and reduce logistics costs.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indianapolis, IN
Founded: 1992

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