Total Rewards Digital Solutions Specialist - Senior Benefits Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

As a Total Rewards Digital Solutions Specialist/ Senior Benefits Specialist based in Navi Mumbai, you will use Microsoft 365, Power Platform, Microsoft Copilot, and other approved technologies to build and enhance applications, workflows, dashboards, self-service tools, and AI-enabled experiences that improve how HR works.

You will combine hands-on development, technical problem-solving, and strong business partnership to deliver new capabilities and keep a portfolio of business-critical HR solutions running reliably, simplifying processes, reducing manual work, and shaping the practical use of automation and AI across HR.

Key Responsibilities

• Solution Development & Automation: design, build, test, and launch HR digital solutions, translating business needs into practical applications, automated workflows, dashboards, and self-service tools that are secure, scalable, and maintainable.
• Application Support & Continuous Enhancement: own the support and improvement of approximately 20 digital solutions used in business-critical HR processes. Resolve issues by identifying root causes, monitor performance and adoption, and lead testing, deployment, and release validation.
• Microsoft 365 & Power Platform Expertise: use Power Apps, Power Automate, Power BI, Power Query, SharePoint Online, Teams, Microsoft Forms, Copilot, Copilot Studio, and AI Builder to deliver data integration, workflow automation, reporting, and self-service solutions. Evaluate emerging capabilities that create measurable HR value.
• Business Partnership & Continuous Improvement: partner with HR process owners, subject matter experts, Continuous Improvement teams, and technology partners to define requirements and acceptance criteria. Challenge complexity, redesign processes, and drive user testing, implementation, and adoption.
• Documentation & Business Continuity: maintain requirements, solution designs, test evidence, release notes, support procedures, and user guidance. Keep application ownership and dependencies current and build a sustainable support model through peer reviews and cross-training.
• Governance & Compliance: apply established standards for design, development, testing, change management, and deployment. Ensure compliance with privacy, security, data governance, and responsible AI requirements, and escalate risks to performance or continuity.

Role Expectations

• Deliver secure, reliable, and maintainable solutions
• Keep critical applications stable and resolve issues within agreed service levels
• Reduce manual work and complexity through measurable automation and AI outcomes
• Drive strong adoption and improve the employee and HR user experience
• Deliver projects, releases, and support commitments on time

Qualifications

• Bachelor’s degree in information technology, Engineering, Data Analytics, Business, Human Resources, or a related discipline—or equivalent relevant experience.
• A minimum of 6 + years of experience in HR with atleast 2-3 years in working with Power Apps and other relevant technology tools .
• Proven hands-on experience building and enhancing business solutions with Power Apps, Power Automate, SharePoint Online, and Microsoft 365.
• Proven experience owning and supporting business-critical applications in production, including troubleshooting, root-cause resolution, testing, deployment, and user support.
• Demonstrated ability to translate complex business requirements into secure, scalable, and maintainable digital solutions and automations.
• Strong analytical, problem-solving, testing, and technical documentation skills.
• Proven ability to work independently, manage competing priorities, and deliver commitments on time.
• Strong communication and stakeholder-management skills across technical and non-technical teams.

Preferred Qualifications

• Microsoft Power Platform certifications or relevant Microsoft Applied Skills credentials.
• Proven experience with Power BI, Power Query, data modelling, and enterprise data integration.
• Hands-on experience implementing Microsoft Copilot, Copilot Studio, AI Builder, or comparable AI capabilities.
• Experience delivering digital solutions for HR, Payroll, Benefits, Compensation, Total Rewards, or Shared Services.
• Experience supporting enterprise applications across multiple countries or regions.
• Working knowledge of agile delivery and application lifecycle management.

Your Skills

• Leveraging Technology: Applies Microsoft 365, Power Platform, data, automation, and AI to deliver secure, scalable solutions with measurable business value.
• Application Development and Support: Owns the full solution lifecycle and keeps business-critical applications reliable, supportable, and current.
• Process Analysis and Improvement: Simplifies processes, removes root causes, and delivers measurable gains in efficiency, quality, and cycle time.
• Problem Solving: Diagnoses complex technical and business issues and implements sustainable solutions that prevent recurrence.
• Customer Focus: Converts user needs into intuitive, reliable solutions that achieve strong adoption.
• Collaboration and Communication: Aligns HR, process, and technology partners on requirements, decisions, and outcomes, communicating clearly to enable adoption and safe releases.
• Planning and Accountability: Prioritizes by impact, urgency, risk, and capacity, takes end-to-end ownership, and escalates risks early.
• Learning Agility: Rapidly applies emerging technologies while meeting architecture, security, privacy, data, and responsible AI standards.

Additional Notes

• Relocation Assistance is not available for this position.
• The ability to accommodate with international time zone is essential
• Willingness to work in the hybrid setup with 4 days from office is must

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.