Food and Beverage Manager - Market

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the OKANA Candy Company Manager to oversee the operations of our OKANA Candy Company team to launch this world-class property.

OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination

• Contribute to our distinctive atmosphere and foster your personal and professional growth

• An individual committed to creating exceptional guest experiences

• Be appreciated for what you bring to the team 

• Learn and grow with a company that values its associates 

Why OKANA:

• Competitive wages

• People-first culture

• Health insurance

• Retirement savings

• Growth opportunities

• Paid time off

• Festive environment

• Perks & discounts

About the role

The OKANA Candy Company Manager in a management position responsible for the operations of the outlet. This is a client facing position that works closely with the culinary team and directs the service staff to deliver a consistently memorable guest experience. This role represents an excellent opportunity for someone to display their talent, support the resort’s service culture, all the while developing their Food & Beverage leadership skills for future growth opportunities.

What you will be doing:

• Assist in achieving budgeted revenue and labor expenses.

• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.

• Direct and maintain food handling in compliance with sanitation laws.

• Ensure compliance with all OKANA policies and procedures.

• Investigate and resolve food quality and service complaints.

• Maintain work areas clean and organized.

• Maintain employee appearance standards in food and beverage department.

• Maintain procedures for securing of moneys.

• Maintain procedures for security of all hotel equipment.

• Manage in compliance with local, state, and federal laws and regulations.

• Help maximize food and beverage department profitability.

• Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.

• Promote employee empowerment.

• Maintain high levels of employee satisfaction.

• Report unsafe conditions immediately.

• Select, train, supervise, develop, discipline and counsel employees in accordance with Davidson policies and procedures.

• Complete other duties as assigned by supervisor to include cross training.

• Implement and maintain local and corporate sales and marketing plans.

• Perform in the capacity of any position supervised.

• Respond to all food and beverage-related guest correspondence.

• Review all daily food specials for presentation, quality and pricing.

• Conduct or assist in scheduling liquor liability training.

• Assist managers in lowering attrition.

• Conduct/attend departmental meetings.

• Conduct performance appraisals.

• Help develop short and long term financial operating plans.

• Implement and maintain incentive programs.

• Help maintain inventory control (beverages, glass, china, silver, approve orders).

• Maintain MSDS procedures according to OSHA.

• Maintain procedures for credit control and handling financial transactions.

• Menu development – restaurants/lounge concepts.

• Participate in the development of the annual budget.

• Annually shop competitors.

What you bring to the role:

• High school diploma required; some college and degree in Restaurant Management preferred. 

• 2+ years of experience in restaurant management.

• Previous experience in high volume multi-unit restaurant environment.

• Strong cost control background to effectively manage the financial performance of the outlet.

• Work closely with the culinary & front of the house teams to deliver quality food and excellent service. 

• Sound time management skills and ability to manage multiple initiatives at the same time.

• A passion for customer service that filters down to all levels of the team.

• Read, write, and speak English fluently; Ability to communicate effectively with the public and resort team members.

• Have or will complete all relevant Food & Beverage certifications.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.