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Private real estate developer and owner

Director – Operational Excellence & Assurance

Internal Audit & ControlsUpdated on Nov 10
Full-timeDallas, TX, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in Industrial Engineering, Occupational Safety & Health, Business Administration, Operations Management, Quality Management, or another related technical or business discipline is required; equivalent experience may be considered in lieu of the bachelor's degree with an associate's degree plus four additional years of directly relevant experience, or a high school diploma/GED plus eight years of directly relevant experience.
  • At least 7–10 years of progressive experience in operations, quality assurance, EHS, or internal audit roles is required.
  • At least three years of experience in a data center, other critical facility, manufacturing, or industrial operating environment is required.
  • At least three years leading or managing an internal audit, quality assurance, or operational assessment program is required.
  • A demonstrated record of designing and executing continuous improvement initiatives with measurable, documented results is required.
  • Supervisory or project leadership experience, including leading cross-functional teams without direct authority, is required.
  • Strong analytical and root-cause problem-solving skills, including synthesizing audit data into clear, actionable insights, are required.
  • Strong written and verbal communication skills for presenting findings to site staff, peers, and executive leadership are required.
  • High attention to detail and pragmatic judgment in risk prioritization are required.
  • The ability to exercise Stop Work Authority and hold site teams accountable professionally and tactfully is required.
  • The ability to plan and manage a multi-site audit calendar with minimal oversight is required.
  • The ability to walk extended distances across large facilities, climb stairs and ladders, and work in mechanical/electrical rooms with variable noise and temperature is required.
  • The ability to lift up to 25 pounds occasionally is required.
  • The ability to sit, stand, and use a computer for extended periods is required.
  • A valid driver's license, ability to travel by air, and a U.S. passport are required.

Responsibilities

  • Lead site- and portfolio-level continuous improvement initiatives to improve the safety, reliability, quality, and efficiency of data center operations.
  • Establish and maintain standardized operating procedures, playbooks, and best-practice sharing across sites.
  • Define, track, and report key performance indicators for operational performance, safety, and compliance; identify trends and improvement opportunities.
  • Facilitate root cause analysis and corrective/preventive action processes for operational, safety, and quality events, consistent with the Incident Investigation & Root Cause Analysis Program.
  • Partner with Engineering, Facilities, and EHS teams to standardize processes across the portfolio and support new site commissioning and operational readiness.
  • Champion continuous improvement, change management, and operational discipline among site teams.
  • Monitor energy performance, including PUE, against site design targets and drive corrective action for deviations.
  • Design, own, and execute the annual internal audit and operational assessment plan across all Related Digital sites, covering EHS programs, life-safety systems, critical facility operations, and quality/process compliance.
  • Conduct on-site operational assessments and compliance audits against program manuals, site standard operating procedures, inspection/checklist templates, and applicable regulatory or industry standards.
  • Evaluate site-level checklists, inspection logs, JHAs/AHAs, and training records against the EHS Training Requirements Matrix for completeness and currency.
  • Document audit findings, assign risk ratings, and issue formal assessment reports to site and regional leadership.
  • Track corrective action plans to closure and verify effectiveness through follow-up audits.
  • Maintain audit program documentation, evidence, and records consistent with the Records Management & Retention Program.
  • Support external audits, customer/tenant due-diligence assessments, and regulatory inspections as the internal subject matter expert.
  • Audit physical security programs, including access control, credentialing, and key management.
  • Audit commissioning and construction documentation, including MOPs, RCAs, and general contractor turnover packages, for completeness before closeout.
  • Audit facility management partner performance against contractual SLAs and KPIs, covering maintenance completion, staffing, and site inspections; validate SLA credits using EPMS, BMS, CMMS, and incident log data.
  • Audit facility management partner Business Continuity and Disaster Recovery programs and verify adherence to change management and work notification protocols.
  • Support evaluation of facility management partner RFP responses and subcontractor compliance.
  • Review partner markups, pricing transparency, and preferred vendor compliance.
  • Support transition and exit audits when facility management partners change.
  • Maintain and continuously improve the internal audit methodology, scoring rubrics, and assessment tools.
  • Deliver periodic operational excellence and audit performance reporting to executive leadership, including site scorecards and trend analysis.
  • Partner with the Site EHS Manager and Safety Training Program owners to close training and competency gaps identified during assessments.
  • Provide coaching and calibration to site leadership on self-assessment practices, audit readiness, and continuous improvement tools.
  • Participate in incident investigation reviews where root causes point to systemic operational or procedural gaps.
  • Lead Related Digital’s SOC 2 Type II and ISO 27001 audit cycles, including evidence collection and coordination with external auditors.
  • Review facility management partner SOC 2 and ISO 27001 attestation reports where relevant to Related Digital’s compliance obligations.

Desired Qualifications

  • A master's degree in Business Administration (MBA), Engineering Management, Occupational Safety, Quality Systems, or a related field is preferred.
  • Formal coursework or certificate training in Lean Manufacturing, Six Sigma, or internal audit methodology is preferred.
  • Experience auditing against OSHA/ANSI/NFPA standards, SOC, ISO 9001/45001/14001, IATF 16949, or Uptime Institute Tier Standards is strongly preferred.
  • Proficiency with audit/GRC software, statistical and process tools such as Minitab and Excel, and data visualization tools such as Power BI and Tableau is a plus.
  • Working knowledge of critical facility systems, including electrical, mechanical, and fire/life safety systems, is preferred.

About the Company

Related Companies

Private real estate developer and owner

Related is a global real estate and lifestyle firm that privately owns and develops properties, operating across the full real estate lifecycle—from development and financing to leasing, management, marketing, and sale. It combines in-house development and asset-management to create and operate large-scale projects, including mixed-use neighborhoods and affordable housing. Its differentiators include being one of the largest privately-owned owners and preservationists of affordable housing in the U.S., a broad integrated platform, a global footprint, and assets totaling over $70 billion. The company’s goal is to build high-quality urban neighborhoods and lifestyle experiences at scale while preserving affordable housing and delivering long-term value for residents, tenants, and investors.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, United States
Founded
Not listed

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