Field Service Engineer 3
Axcelis Technologies
Field Service Engineer 3
Axcelis Technologies
Ion-implantation equipment and services provider
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support. Education/Experience: Typically requires a Bachelor's degree with 2-4 years of professional experience.
Ion-implantation equipment and services provider
Axcelis Technologies provides ion implantation equipment and related services for semiconductor manufacturing, helping chipmakers form transistors in integrated circuits. Its products are ion implantation systems that modify wafer materials by implanting ions, supported by process know-how, spare parts, upgrades, maintenance, and customer training. The company differentiates itself with a long, 40+ year track record, a focused portfolio around ion implantation, and a global service network that collaborates with customers to optimize yield and uptime. Its goal is to help customers meet manufacturing challenges by delivering reliable equipment, ongoing service, and process innovations that improve device performance and efficiency.
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