Full-Time

Customer Service & Product Training Specialist

Confirmed live in the last 24 hours

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based compliance solutions for finance

Data & Analytics
Government & Public Sector
Energy
AI & Machine Learning
Financial Services

Junior

London, UK

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • Post-secondary degree or equivalent experience in Customer Service/Training
  • Proven experience in achieving customer support satisfaction
  • Excellent facilitation skills
  • Tech-savvy with proficiency in MS Office, GoToMeeting, Zoom, Jira, and Salesforce
  • Exceptional time management and organizational skills
  • Ability to exercise tact and discretion with confidential information
  • Fluency in English with excellent interpersonal and communication skills
  • Goal-oriented self-starter with a curiosity for continuous learning
  • Comfortable working under pressure in a fast-paced environment
Responsibilities
  • Provide world-class customer service and support to external clients
  • Assist clients in leveraging product features for their unique requirements
  • Collaborate with stakeholders to facilitate engaging training solutions
  • Maintain accurate documentation in JIRA and Salesforce
  • Act as a content expert on company technologies
  • Assist in designing and testing new systems and features
  • Contribute to the evolution of training resources

At Global Relay, employees have the opportunity to work at the forefront of compliance technology for the financial sector, employing cutting-edge AI and ML technologies to innovate and secure data management solutions. The company's strong focus on integrated compliance solutions for highly regulated industries not only builds a robust technological ecosystem but also positions it as an industry leader in a pivotal and fast-evolving field. This makes Global Relay an excellent workplace for professionals looking to advance their careers in a technically progressive and critically essential domain.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1999

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

53%