Reservations Manager
$70k - $75k
Mid, Senior, Expert
San Diego, CA, USA
In Person
Food Service & HospitalityHotel Guest Services
No H1B Sponsorship
About the job
Requirements
- A minimum of 3 years of proven department head experience in front office or reservations operations at a luxury resort.
- Knowledge of the Opera Property Management System is an asset.
- A strong guest service orientation and training skills background are required.
- Experience with a hotel loyalty program is an asset.
- Computer proficiency in a Windows environment, including Word, Excel, and PowerPoint.
- Ability to move, lift, carry, push, pull, and place objects weighing 15 pounds or less without assistance.
- Ability to stand, sit, or walk for an extended period.
- Applicants must be legally eligible to work in the United States.
Responsibilities
- Own the entire pre-arrival guest journey.
- Establish and maintain effective communication processes with all hotel departments.
- Oversee day-to-day department operations and ensure adequate coverage for all aspects of the reservations function.
- Maintain and develop departmental standards to achieve and maintain a five-star/five-diamond Reservations Department.
- Supervise, schedule, train, coach, and counsel department colleagues.
- Act as the main liaison between the Global Reservations Center and Fairmont Grand Del Mar.
- Assist with incoming reservation calls as needed based on call volume.
- Help the Executive Offices, Guest Experience team, and Sales Office with VIP and high-level reservations.
- Ensure implementation of and maintain LQA and Forbes standards.
- Review arrival reports and VIPs to ensure all special requirements are met or exceeded.
- Update and maintain departmental standards and procedures, modifying them according to business needs and trends.
- Maximize inventory levels during high-occupancy and sold-out nights.
- Process weekly travel agency commissions and serve as the primary contact for outstanding commissions.
- Reconcile and process monthly Booking.com commissions.
- Monitor detailed hotel availability and balance inventory proactively to eliminate and minimize oversells in room categories.
- Prepare monthly reservations agent productivity reports, including call conversion, revenue booking performance, and outbound call revenue by individual.
- Seek feedback on guest satisfaction and resolve problems in accordance with the mission statement and colleague empowerment philosophy.
- Monitor and provide feedback on weekly and monthly labor expenses.
- Assist the Director of Revenue Management with maintaining rate codes in the Opera Property Management System to ensure rate accuracy and availability for bookings.
- Ensure reservations, including internal requests, GDS, wholesalers, and OTAs, are entered into Opera according to established standards.
- Maintain and update InTouch templates to ensure information provided to incoming guests is accurate.
- Work with the Group Housing Manager on group reservations when needed.
- Attend group pre-cons in the absence of the Group Housing Manager.
- Manage performance, including one-on-one coaching and counseling sessions and maintaining performance logs.
- Conduct yearly performance reviews in a timely manner.
- Assist with responsibilities during the absence of the Director of Revenue Management.
- Perform other duties as assigned by the Director of Revenue Management.
- Perform other reasonable job duties as requested.
Desired Qualifications
- Hospitality industry experience is preferred.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget