Full-Time
Technical Support Specialist
4DS Corp
No salary listed
H1B Sponsorship Available
Hicksville, NY, USA
Remote
Periodic in-person meetings with clients are required.
Bachelor's
Category
 IT Operations (1) |
|---|
Required Skills
Network Monitoring
Microsoft Windows
Operating Systems
Requirements
- A bachelor's degree in computer science or a related technology field is preferred.
- Industry-specific certification in relevant computer languages or software may be required.
- One to three years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Comfort working in and assisting others through company help desk software, such as Freshdesk, in addition to other remote-access desktop programs.
- The ability to accept constructive criticism and customer feedback regarding experiences with software or information technology services.
- Extensive experience working with different operating systems, including Windows and Mac OS.
- Professional written and interpersonal skills for communicating with customers and clients.
- The ability to prioritize and manage several milestones and projects efficiently.
Responsibilities
- Install and configure computer systems and applications within the company.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Update, maintain, and monitor all aspects of computer networks.
- Resolve technical issues related to network interruptions.
- Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems.
- Maintain a detailed working log of all required system updates and their completion dates.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
Desired Qualifications
- A bachelor's degree in computer science or a related technology field.