Siloam Hospitals Group

Private hospital network and healthcare provider

Patient Service Executive

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMakassar, Makassar City, South Sulawesi, IndonesiaNo salary listedIn-person

About the Job

Requirements

Excellent communication skills in Indonesian and/or local dialects.
Strong interpersonal and rapport-building abilities.
Problem-solving and empathy in handling sensitive situations.
Customer service orientation and commitment to patient satisfaction.
Collaborative teamwork and time management skills.
Proficiency in computer systems and software.
At least 1 year of experience in a customer service or patient-facing role.
A bachelor's degree in a relevant field.

Responsibilities

Build positive relationships with patients, families, and staff to enhance patient experience and satisfaction.
Respond to complaints, investigate issues, and communicate with appropriate staff to resolve them.
Collaborate with teams to identify and implement process improvements that improve patient satisfaction.
Maintain accurate records and documentation related to patient interactions.
Provide customer service by addressing concerns with empathy and a solution-oriented approach.

Job Description

We are seeking a dedicated Patient Service Executive to join our healthcare organization in Makassar, Sulawesi Selatan, Indonesia. In this role, you will be the primary point of contact for our patients, ensuring their needs are met with professionalism and efficiency.

Build positive relationships with patients, families, and staff to enhance patient experience and satisfaction
Respond to complaints, investigate issues, and communicate with appropriate staff for resolution
Collaborate with teams to identify and implement process improvements for better patient satisfaction
Maintain accurate records and documentation related to patient interactions
Provide exceptional customer service, addressing concerns with empathy and a solution-oriented approach

Qualifications

Excellent communication skills in Indonesian and/or local dialects
Strong interpersonal and rapport-building abilities
Problem-solving and empathy in handling sensitive situations
Customer service orientation and commitment to patient satisfaction
Collaborative teamwork and time management skills
Proficiency in computer systems and software
Minimum 1 year of experience in a customer service or patient-facing role
Bachelor's degree in a relevant field

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tangerang, Indonesia
Founded: 1996

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