B

Brown University Health

Remote behavioral health care platform analytics

Residential Case Worker

Full-TimeUpdated on 10/23/2026
$18 - $27.13
Entry
United States
In PersonCharlestown, Rhode Island; rotating evening schedule with alternate weekends and holidays. Must travel between residential programs and drive clients.
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • A high school diploma or GED is required.
  • Maintain flexibility toward work schedules and work the posted and assigned schedule, including weekends and holidays.
  • Perform routine household chores involving some lifting and bending.
  • Communicate with clients and staff face to face and by telephone.
  • Obtain and maintain CPR certification and first aid training, and monitor clients’ vital signs as required.
  • Maintain a valid chauffeur’s license and use a program van or personally owned vehicle to transport clients to day-activity programs, medical appointments, other appointments, and clinical appointments when necessary, and to respond to medical emergencies and disaster evacuations.
  • Read and comprehend instructions, correspondence, and memos.
  • Complete required clinical and administrative documentation, including correspondence, reports, and care plans.
  • Present information effectively in one-on-one and group situations to clients and other employees.
  • Access emergency resources to manage crisis situations and ensure the safety of clients and colleagues.
  • Maintain knowledge of organizational policies, procedures, protocols, and guidelines and ensure compliance.
  • Solve practical problems and deal with concrete variables in situations with limited standardization.
  • Interpret written, oral, and diagrammatic instructions.
  • Successfully complete required training and certifications.
  • Have oral and written communication skills sufficient for effective and appropriate communication, including speech, grammar, spelling, and legibility.
  • Add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, manually or with a calculator.
  • Access and use client health information only as necessary to perform assigned duties and in accordance with assigned access levels and agency policies.
  • Comply with agency ethics and codes of conduct in contacts with clients, coworkers, and the community, and follow agency policies, procedures, protocols, and guidelines.
  • Respect the sensitive and private nature and legal status of client information and access, use, disclose, or request it only when necessary to perform the job.
  • Use hands to finger, handle, or feel objects, office equipment, or controls, and talk or hear; frequently walk, sit, reach, and climb; occasionally stand, stoop, kneel, crouch, crawl, taste, or smell; and occasionally lift or move up to 35 pounds.
  • Meet the role’s vision requirements, including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
  • Cover shifts as assigned at any residential program, including traveling from one program to another to work.
  • Facilitate activities of daily living skill-building for residential living and community integration by supervising and teaching clients daily medication routines, budgeting, self-preservation skills, and transportation.
  • Provide opportunities for skills practice and collaborative learning.
  • Participate in a multidisciplinary team to develop and implement client treatment plans and progress reviews, engaging clients in planning and evaluation whenever possible.
  • Provide, coordinate, and monitor treatment services for assigned clients.
  • Maintain contact with clients as prescribed in treatment plans and provide and coordinate prescribed care through documented contacts and assigned activities with clients, their families, Gateway staff, consultants, and designated staff from other human-service agencies and medically oriented organizations.
  • Monitor the effectiveness of care provided by the program or other service providers by comparing services provided with outcomes specified in treatment plans.
  • Provide shift coverage, including household maintenance, cleaning, meal preparation, assisting with medical, psychiatric, and behavioral crises, resolving conflicts, and managing symptoms.
  • Attend required supervision and team meetings.
  • Maintain current knowledge of agency policies and procedures.
  • Check door and window locks, maintain safe and secure office areas and residential programs, and know the whereabouts of all residents during the work shift.
  • Schedule and facilitate treatment-plan meetings; use assessment information, diagnostic results, medical records, and participation by clients, families, and other human-service providers to develop and document assessments and treatment plans and reviews in accordance with agency policy and procedure.
  • Screen for substance abuse and provide assessments, indicated treatment planning, counseling or education, and referrals.
  • Remain on shift until appropriately relieved by another staff member, which may result in working two consecutive shifts as designated by a supervisor.
  • Perform other duties as assigned or needed.

About the company

B

Brown University Health

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Memoir Health provides a behavioral healthcare platform that enables home-based care for behavioral health and substance use issues. It helps health systems remotely manage patients with tools like remote patient monitoring, scheduling, virtual care, and outcomes management, powered by a data analytics engine that highlights cost-saving opportunities and supports automated workflows and one-click referrals. The platform differentiates itself by automating care journeys and delivering integrated, outcomes-focused care within managed care and other healthcare networks, reducing administrative workload for clinicians. Its goal is to make care more proactive, accessible, and coordinated from patients’ homes, improving outcomes while lowering costs, and Memoir Health was later acquired by Lumeo Health in 2020.

Company Size

1-10

Company Stage

Seed

Total Funding

$7.5M

Headquarters

New York City, New York

Founded

2018

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What believers are saying

  • A $37 million Starr Foundation alliance launched September 2026 for aging research.
  • Brown Health targets 30,000 new primary-care patients and 27 hires over three years.
  • Primary-care waitlists fell from 14,000 to 4,800, showing access improvements.

What critics are saying

  • UnitedHealthcare Medicare Advantage cutoffs hit 1,900 members in July 2026, hurting referrals.
  • A Massachusetts data breach investigation remains unresolved, exposing patient trust and regulatory risk.
  • Fiscal 2025 margin was 0.9%; weak reimbursement can trigger another existential liquidity squeeze.

What makes Brown University Health unique

  • Brown University Health unites Lifespan hospitals with Brown University academic medicine since 2025.
  • Its 2025 Brown Physicians merger added 500-plus physicians and 1,500-plus providers.
  • Epic, Workday, and Brown-aligned research integration create a larger operating platform.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Leave
  • Productivity Bonus
  • Stock Options
  • Company Equity

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