At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

The Customer Service and Marketing Technology (CSMT) group within eBay builds technology infrastructure that is essential to delivering a flawless customer support experience that enables our Teammates (agents) to respond to millions of customer interactions each year. 

We are looking for a Product Manager who will be a key player in shaping the future of our customer service products with an eye toward innovation, simplifying the experience and delivering key results. The product manager for this space will collaborate closely with customer support teams and business partners to identify, prioritize and deliver on the strategic product roadmap, and by doing so revolutionize the way our Teammates(agents) assist our buyers and sellers.

What you will accomplish: 

• Be a key player in building impactful products that produce tangible operational efficiencies for the business and result in measurably improved teammate and customer experiences

• Drive strategic discussions, define objectives and key results, design intuitive capabilities and launch successful Assisted Service products

• Work with key stakeholders across our Global Customer Experience group to identify problems, deeply understand customer needs and make informed product decisions to develop, maintain and execute against a product roadmap 

• Create and maintain product documentation for the development team and stakeholders, including journey maps, user stories, product requirements documents and other product artifacts 

• Collaborate with cross-functional teams, including engineering, design, operations and other functions to ensure the successful development and launch of product features

What you will bring: 

• 5+ years of Product Manager experience

• Intellectual curiosity to stay informed on emerging technologies and industry trends 

• Proven experience of building strategic partnerships across business, development and cross functional teams

• A meticulous focus on customer feedback, insights and key product metrics, integrating these inputs into the product lifecycle

• Previous experience in delivering solutions for customer service technology teams 

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.

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