Full-Time

Executive Assistant

Confirmed live in the last 24 hours

Glia

Glia

201-500 employees

Digital customer service solutions for banks

AI & Machine Learning
Financial Services

Junior, Mid, Senior

Lehi, UT, USA

Requires on-site presence in Lehi office for three days a week.

Category
Executive Support
Administrative & Executive Assistance
Required Skills
Excel/Numbers/Sheets
Requirements
  • Willingness to work on-site in the Lehi office 3 days a week and as needed for events or meetings
  • 2-8 years of experience as an Executive Assistant or similar role
  • Exceptional organizational and time management skills
  • Ability to maintain confidentiality and exercise discretion
  • Outstanding communication and writing skills
  • Strong analytical and problem-solving skills
  • Exceptional work ethic and attention to detail
  • Proficiency in Microsoft Office Suite, especially Excel
  • Flexibility to adapt to changing priorities and deadlines
  • Passion for start-ups, technology, and business building
  • Known for taking initiative
Responsibilities
  • Attend high-profile meetings with Executives, take notes and coordinate follow-up
  • Manage complex calendars for COO and GTM Leaders
  • Handle expense reports and reimbursements
  • Develop presentations and materials for different departments
  • Special projects and research assignments
  • Operational/ Administrative office duties in collaboration with HR / Operations teams
  • Coordinate complex international travel and scheduling
  • Plan and execute events including board meetings, executive meetings, etc.

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their suite of tools includes messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across various digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored platform that helps institutions modernize their customer interactions and increase online loan applications. By providing these services, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Company Stage

Series D

Total Funding

$147.8M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven customer service tools boosts Glia's market potential.
  • Partnerships with firms like FCCI Insurance enhance Glia's integration with existing platforms.
  • Experienced leaders like Ray Hicken and Michael Tessler drive strategic growth and innovation.

What critics are saying

  • Emerging competitors offering similar features at lower costs threaten Glia's market share.
  • Rapid AI advancements may lead to customer expectations outpacing Glia's offerings.
  • Data privacy concerns and regulatory scrutiny could impact Glia's operations and client trust.

What makes Glia unique

  • Glia offers a seamless transition between digital communication channels for customer service.
  • The company provides AI-driven tools like Quality AnalystGPT for real-time customer insights.
  • Glia's ChannelLess® architecture unifies digital, voice, and AI interactions on one platform.

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Benefits

Stock Options

Professional Development Budget