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BJ's Wholesale Club

Membership-based wholesale club retailing diverse goods

Order Fulfillment Part Time

Checkout & Customer ServiceConfirmed live in the last 24 hours
Part-timeNewnan, GA, USA$16.25In-person

About the Job

Requirements

  • Previous order-pulling experience is preferred.
  • Big-box or wholesale retail experience is preferred.
  • Previous radio-frequency scanner experience is preferred.
  • Must continuously lift objects up to 50 pounds and may need to lift or move heavier or awkward objects over 50 pounds with assistance.
  • Must be able to perform frequent bending, climbing, crawling, handling, pulling, reaching, and stooping while moving around continuously on hard surfaces.
  • Must meet Omni productivity expectations, including service-level agreements, performance metrics, and goals.
  • Regular, predictable, full attendance is an essential job function.

Responsibilities

  • Pull merchandise from pick lists using a handheld radio-frequency scanner to pick orders from the sales floor, verify merchandise, and move it to the staging area.
  • Communicate inventory or equipment problems and identify expired or short-dated items included on pick lists.
  • Communicate merchandise replenishment needs to the club team and work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
  • Pick all orders in a timely manner to meet productivity requirements and deadlines, including individual performance key performance indicators.
  • Follow operational efficiency, process, and productivity standards and standard operating procedures for Buy Online, Pick up in Club, Curbside, and Ship from Club.
  • Take responsibility for individual performance and work with club leadership when performance metrics are not met.
  • Package orders securely according to standard operating procedures.
  • Keep the Ship from Club area neat, clean, and organized; remove trash and cardboard; and handle damaged goods and spoiled products according to standard operating procedures.
  • Process returns to the club and determine whether to handle them through damaged/destroyed/returned goods procedures or the Membership desk.
  • Maintain club policies and procedures, including dress-code standards.
  • Perform other assigned duties, including working in other departments as needed.
  • Maintain a clean and organized environment in the Omni space, organize members’ orders in bins according to standards, and regularly clean and maintain storage bins to safety standards.
  • Access and read production and/or financial performance reporting for the department and understand how consistent execution affects the business.
  • Deliver service excellence at all member contact points, resolve and de-escalate member concerns, and maintain a safe and positive member experience.
  • Follow daily GOLD Member Standards: Greet, Anticipate, Appreciate; and Fast, Friendly, Full, Fresh, Clean.
  • Work with the team to deliver daily GOLD club standards and maintain the Grand Opening Look daily.
  • Support club policies, procedures, and compliance; act with honesty and integrity; address and escalate concerns as appropriate; and contribute to a safe, inclusive, and respectful environment.

Desired Qualifications

  • Previous order-pulling experience.
  • Big-box or wholesale retail experience.
  • Previous radio-frequency scanner experience.

About the Company

BJ's Wholesale Club

Membership-based wholesale club retailing diverse goods

BJ's Wholesale Club operates a membership-based warehouse club that sells a wide range of products, including groceries and electronics, to individuals and small businesses. Members pay fees to access lower prices, and products are sold both in-store and online, with private-label brands Wellsley Farms and Berkley Jensen available. The company differentiates itself through its membership model, its private-label brands, bulk-format shopping, and a mix of physical and online shopping with additional services. Its goal is to help members save money and shop conveniently through bulk purchases and member discounts, supported by membership dues, product sales, and services.

Company size
10,001+
Company stage
IPO
Headquarters
Westborough, MA
Founded
1984

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