Full-Time
SMB Account Executive
Canary Technologies
201-500 employees
Hospitality SaaS platform for guest experience
Compensation Overview
$70k - $80k/yr
Dallas, TX, USA
Hybrid
Travel to Dallas, New York, and San Francisco offices; travel stipend provided.
 Sales & Account Management (1) |
|---|
- 2+ years of experience in a closing role
- Prior experience as an SDR preferred
- Prior experience selling software
- Experience using Salesforce and other tools like Salesloft and Outreach
Canary Technologies builds a Digital Guest Journey Platform for hotels, a software-as-a-service (SaaS) solution that helps hotels improve guest experiences, streamline operations, and increase revenue. The platform enables features like room upgrades, early check-in, late checkout, and other guest amenities, which hotels can manage and track to personalize stays and maximize revenue. It integrates with existing hotel technology stacks to ensure smooth operations with minimal disruption. Hotels subscribe to Canary's platform on a recurring basis, giving them access to a suite of tools through a scalable solution. Canary serves a range of properties from small boutique hotels to international chains. The company's goal is to simplify hotel technology, improve guest satisfaction, and drive efficiency and revenue for hoteliers.
Company Size
201-500
Company Stage
Series D
Total Funding
$175.1M
Headquarters
California
Founded
2018
Simplify's Take
What believers are saying
- NDM Hospitality adopted Canary for AI messaging in 100 languages.
- Heimat-Liebe-Hotels achieved quick ROI with mobile check-in March 2026.
- Jeff Thoman joined February 2026 to secure enterprise deals.
What critics are saying
- Mews bundles superior mobile keys, eroding Canary's upsell value.
- Cloudbeds AI suite captures mid-market hotels Canary targets.
- Oracle OPERA locks Marriott from Canary in enterprise contracts.
What makes Canary Technologies unique
- Canary's Hospitality AI Agent Studio enables custom AI agents for hotels.
- F&B Mobile Ordering boosts hotel revenue 30% via AI-driven upsells.
- OpenKey acquisition expands mobile key compatibility globally.
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Benefits
Health insurance
Flexible working hours
Training & career development
Regular team building events
Travel stipend at Canary hotels
Internal promotions
Stocked kitchen
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↑ 0%2 year growth
↑ 0%NDM Hospitality Selects Canary Technologies as its Guest Management System. Family-owned leader in hospitality turns to Canary to streamline operations and elevate guest experiences. NDM Hospitality Selects Canary Technologies SAN FRANCISCO, CA - Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that NDM Hospitality has selected Canary's Guest Management System to support its growing portfolio and deliver frictionless service to modern travelers. Established in 2011, NDM Hospitality is a family-owned company at the intersection of travel, real estate, dining, and entertainment. Managing a dynamic portfolio, the company is recognized for its innovation, high standards and ability to anticipate evolving guest expectations across branded and independent properties. With a focus on creating unforgettable, family-centered experiences, NDM continues to expand its impact across hospitality and beyond. NDM Hospitality has consistently been ahead of the curve in creating unforgettable guest experiences. With Canary, they can streamline operations, automate guest communication and secure every transaction - delivering the modern service today's travelers expect while empowering staff to focus on what matters most. DJ Singh, VP of Global Sales at Canary Technologies With Canary, NDM Hospitality is modernizing the guest journey from check-in to checkout. Canary's Guest Management System streamlines operations and enables real-time communication in over 100 languages through AI-powered messaging. It also secures transactions to protect guest data and reduce fraud, while surfacing relevant upsell offers that drive revenue, elevating the experience for both guests and staff. "Everything we do at NDM is designed to create lasting memories for our guests," said Nicholas Falcone, CEO of NDM Hospitality. "Canary allows us to deliver on that mission while modernizing how we operate and engage with travelers across our portfolio." Technology Canary Technologies. 275 Sacramento Street, Floor 3 San Francisco, CA 94103 United States Powered by
Canary Technologies' Mobile Check-In Solution named Best Contactless Check-In by 2026 HotelTechAwards. March 31, 2026 Canary's top-ranked Mobile Check-In solution delivers seamless, digital-first arrivals that reduce wait times and front desk workload. SAN FRANCISCO, CA (March 30, 2026) - Canary Technologies, the global leader in hotel guest engagement technology, has been recognized as the Best Contactless Check-In Solution in the 2026 HotelTechAwards by HotelTechReport, a ranking determined by verified feedback from more than 25,000 hotel professionals across the globe. This recognition highlights Canary's Mobile Check-In as a top-performing solution for modern hotels, delivering a seamless arrival experience that reduces front desk workload, shortens wait times and meets rising guest expectations for mobile-first convenience. Canary Earns #1 Contactless Check-In Rating In the 2026 HotelTechAwards, Canary Technologies secured the top spot in the Contactless Check-In category, underscoring the capabilities of its Mobile Check-In solution. The platform allows guests to complete check-in steps on their own devices prior to arrival, eliminating lines and accelerating the arrival process. Often referred to as the "Grammys of Hotel Technology," the HotelTechAwards recognize the industry's best platforms based on real-world hotelier reviews. Canary's Mobile Check-In stands out for its high adoption rates and measurable impact on operational efficiency. "We're honored to be named the Best Contactless Check-In Solution by HotelTechReport," said Bryan Michalis, VP of Marketing & Strategic Initiatives at Canary Technologies. "Hotels are rethinking the arrival experience, and this recognition reflects how our customers deliver faster, more personalized service while reducing front desk friction." What Is Contactless Check-In for Hotels? Contactless check-in allows hotel guests to complete the arrival process digitally, without needing to stop at the front desk. Modern contactless check-in solutions allow guests to: * Submit identification and payment details in advance * Sign registration forms digitally * Browse relevant upsells and add-ons * Avoid a long line at the front desk By digitizing arrival, hotels create a smoother, more efficient guest experience while reducing operational strain on staff. Why Canary Leads in Contactless Check-In According to the 2026 HotelTechAwards, Canary Technologies ranked as the Best Contactless Check-In Solution for its ability to streamline arrivals while improving both guest satisfaction and staff efficiency. Canary's Mobile Check-In integrates directly into the guest journey so hotels can easily reduce lobby congestion and increase operational speed. Key Features of Canary Mobile Check-In Canary's Mobile Check-In delivers a fully digital arrival experience designed specifically for hotel operations. Key capabilities include: * Mobile-first check-in with no app download required * Secure ID verification * Digital registration and e-signature collection * Seamless integration with Dynamic Upsells and Guest Messaging * Automated pre-arrival communication * PCI-compliant payment processing By digitizing the check-in process, hotels reduce front desk workload while creating a faster, more convenient arrival experience. How Hotels Use Contactless Check-In Hotels use contactless check-in to modernize and streamline the arrival experience and eliminate common operational bottlenecks. Common use cases include: * Enabling guests to check in before arrival * Reducing lobby lines during peak check-in hours * Supporting lean front desk teams * Integrating upsell offers into the pre-arrival journey With contactless check-in embedded into the guest journey, hotels offer a digital arrival experience without adding complexity for staff. What is the best contactless check-in solution for hotels? The 2026 HotelTechAwards named Canary Technologies the Best Contactless Check-In Solution based on verified hotelier reviews. Canary's Mobile Check-In is widely recognized as a leading platform for modern hotel arrivals. What is contactless check-in for hotels? Contactless check-in allows guests to complete the arrival process digitally using their mobile devices, eliminating the need to visit the front desk. How does contactless check-in work in hotels? Guests receive a secure link before arrival to complete check-in steps such as uploading ID, adding payment details and signing registration forms. Upon arrival, they can proceed directly to their room or pick up keys with minimal interaction. Why do hotels use contactless check-in? Hotels use contactless check-in to reduce front desk congestion, improve operational efficiency and meet guest expectations for fast, digital-first experiences. Can contactless check-in improve guest satisfaction? Yes. By reducing wait times and simplifying arrival, contactless check-in creates a more convenient and stress-free experience for guests. About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Journey Platform. Digitizing guest touchpoints from booking to checkout, Canary's cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels. Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hospitality and Lodging Association, TravelTech Breakthrough, Hotel Visionary Awards and more.
Canary Technologies named Best Cybersecurity & Fraud Prevention Solution in 2026 HotelTechAwards. March 30, 2026 Canary's Digital Authorizations platform earns top ranking for protecting hotels from fraud and securing guest payments. SAN FRANCISCO, CA (March 31, 2026) - Canary Technologies, the global leader in hotel guest engagement technology, has been recognized by HotelTechReport as the Best Cybersecurity & Fraud Prevention Solution in the 2026 HotelTechAwards, a distinction based on verified feedback from more than 25,000 hotel operators worldwide. Canary's Digital Authorizations solution has become the trusted standard for secure payment collection in hospitality, helping hotels reduce fraud, prevent chargebacks and safeguard sensitive guest data. Canary Ranked #1 for Fraud Prevention and Payment Security In the 2026 HotelTechAwards, Canary Technologies secured the top position in the Cybersecurity & Fraud Prevention category, highlighting the impact of its Digital Authorizations solution. The platform replaces outdated, paper-based credit card authorization forms with a fully digital, PCI-compliant experience. Widely known as the "Grammys of Hotel Technology," the HotelTechAwards evaluate top solutions using verified hotelier reviews. Canary's Digital Authorizations stood out for its security-first design, ease of use and ability to significantly reduce fraud and chargebacks. "We're honored to be named the Best Cybersecurity & Fraud Prevention Solution by HotelTechReport," said Bryan Michalis, VP of Marketing & Strategic Initiatives at Canary Technologies. "Digitizing authorizations is an important step in reducing hotel fraud, and this recognition reflects how we help our customers protect revenue while delivering a seamless, secure guest experience." What Is Digital Authorization for Hotels? Digital authorization allows hotels to securely collect and verify payment details without relying on manual or paper-based processes. Modern digital authorization solutions allow hotels to: * Replace credit card authorization forms with secure digital data capture * Verify guest identity and payment information in advance * Reduce fraud exposure and unauthorized transactions * Store sensitive data in a PCI-compliant environment * Streamline communication with guests for payment collection By digitizing authorization processes, hotels eliminate common vulnerabilities tied to faxed or emailed forms. Why Canary Leads in Cybersecurity and Fraud Prevention According to the 2026 HotelTechAwards, Canary Technologies earned top recognition for delivering a secure, scalable solution tailored to hotel operations. Canary's Digital Authorizations protects both hotels and guests by removing risky processes and replacing them with encrypted, compliant workflows that reduce risk without adding friction. Key Features of Canary Digital Authorizations Canary's Digital Authorizations solution provides enterprise-grade security built specifically for hospitality. Key capabilities include: * Fully PCI-compliant digital authorization workflows * Encrypted credit card capture and secure data storage * Built-in fraud prevention safeguards * Customizable authorization forms for different use cases * Integration with the broader guest journey * Real-time visibility into authorization status By replacing manual processes, hotels protect revenue while delivering a more professional, trustworthy guest experience. How Hotels Use Digital Authorizations Hotels use digital authorization tools to secure payments and reduce operational risk across a variety of scenarios. Common use cases include: * Third-party and corporate bookings * Advance deposit collection * Group and event reservations * Remote payment authorization requests * Pre-arrival verification of payment details With Canary's Digital Authorizations embedded into the guest journey, hotels reduce fraud exposure while improving efficiency for staff. What is the best cybersecurity and fraud prevention solution for hotels? The 2026 HotelTechAwards named Canary Technologies the Best Cybersecurity & Fraud Prevention Solution based on verified hotelier reviews. Canary's Digital Authorizations is widely recognized as a leading platform for secure hotel payments. What are digital authorizations in hotels? Digital authorizations allow hotels to securely collect and verify guest payment details through encrypted, PCI-compliant workflows, replacing manual credit card authorization forms. How do digital authorizations prevent fraud? Digital authorization platforms reduce fraud by eliminating insecure processes like fax and email, encrypting sensitive data and verifying payment information before arrival. Why do hotels need digital authorization solutions? Hotels use digital authorization solutions to protect against chargebacks, secure guest data and streamline payment collection processes. How can hotels reduce chargebacks and payment fraud? Hotels reduce fraud and chargebacks by implementing secure, PCI-compliant digital authorization tools that verify payment details and eliminate manual handling of sensitive information. About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Journey Platform. Digitizing guest touchpoints from booking to checkout, Canary's cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels. Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hospitality and Lodging Association, TravelTech Breakthrough, Hotel Visionary Awards and more.
Heimat-Liebe-Hotels chooses Canary Technologies to provide a streamlined, mobile-first Guest Experience. March 26, 2026 German hotel group offers digital solutions to increase guest engagement and provide seamless service throughout their portfolio. SAN FRANCISCO, CA (March 2, 2026) - Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Heimat-Liebe-Hotels is bringing digital-first guest engagement to its portfolio for better service and more efficient operations. With Canary, Heimat-Liebe-Hotels is digitizing key touchpoints across the guest journey with Mobile Check-In, AI Guest Messaging, Dynamic Upsells and Digital Compendium. These tools help Heimat-Liebe-Hotels' global travelers stay connected to everything their hotel has to offer. Heimat-Liebe-Hotels is a German hospitality group known for its regional identity, authenticity and heartfelt service. With a strong focus on creating meaningful stays rooted in local culture, the group brings together distinctive hotels that reflect a deep sense of place while delivering modern comfort and thoughtful hospitality. "Heimat-Liebe-Hotels is embracing technology that supports both their guests and their teams," said Manuel de la Torre, Head of Sales, EMEA at Canary Technologies. "With Canary, they're creating smoother arrivals, clearer communication and more responsive service - all while preserving the warmth and character that define their hotels." With Canary, Heimat-Liebe-Hotels is simplifying every part of the guest journey, both for travelers and hotel teams. By simplifying arrivals, supporting real-time communication and streamlining access to hotel information, Canary's solution lets the hotel deliver on the modern, mobile-first service guests expect. "At Heimat-Liebe-Hotels, our goal is to make every guest feel genuinely welcome while continuously improving how we operate," said Eugen Benz, Head of Processes & Quality at Heimat-Liebe-Hotels. "Canary helps us streamline essential processes and communicate more effectively with our guests. We quickly saw a financial ROI, and the time savings has freed our staff to focus more on in-person connections." About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Management Platform. Digitizing guest touchpoints from booking to checkout, Canary's cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels. Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and InterContinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hospitality and Lodging Association, TravelTech Breakthrough, Hotel Visionary Awards and more. About Heimat-Liebe-Hotels Heimat-Liebe-Hotels is a German hotel group dedicated to creating authentic stays rooted in regional culture, character, and heartfelt hospitality. With properties located across Germany, the group combines a strong sense of place with modern comfort and thoughtful service, offering guests experiences that feel personal, welcoming, and distinctly local. Learn more at www.heimatliebehotels.de/.
Canary Technologies has launched F&B Mobile Ordering, a mobile-first solution enabling hotel guests to order food and beverages directly from their devices. Hotels using the platform report 30% increases in food and beverage revenue through larger order sizes and higher volume. The solution integrates with Canary's Guest Engagement Platform, allowing guests to access digital menus via QR codes, links or the company's Digital Compendium. Canary AI automatically shares ordering options during guest conversations, automating workflows whilst capturing additional revenue. After six months in beta, F&B Mobile Ordering now integrates with major hotel Property Management Systems and Point of Sale systems. Canary Technologies serves over 20,000 hotels across 100 countries, including Marriott International, Four Seasons and Choice Hotels.