Delivery Operations Associate Manager

Skill required: Marketing Operations - Operations Management
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Help balance increased marketing complexity and diminishing marketing resources. • Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. • Role requires Digital Marketing Ads Promotion creation design • An area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. • It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.
What are we looking for? • Primary skill - Operations Management - P1 • 6 to 7 years of experience in CX Operations, CRM, Digital Marketing, or Analytics, ideally within FMCG or similar large scale organizations. • Proven leadership of cross-functional marketing or digital operations teams. • Solid understanding of consumer journey mapping, campaign management, data analytics, and digital ecosystems. • Experience managing multi-market or regional delivery teams, balancing standardization with local adaptation. • Strong project and people management skills, with a track record of delivering results through teams. • Results driven and operationally minded, with strong execution discipline. • Excellent communicator able to influence and engage stakeholders at multiple levels. • Collaborative team player with strong problem-solving skills. • Comfortable with ambiguity, proactive in finding solutions.
Roles and Responsibilities: • Operational • Lead end-to-end delivery of CX operations across CRM, Social Media, Web Ops, and CX Analytics for the DRBU area. • Manage day-to-day performance of CX operations, ensuring KPIs, SLAs, and quality standards are met consistently. • Oversee resource and capacity planning for the DRBU CX team, ensuring optimal workload distribution and timely delivery. • Ensure CX initiatives and tools are implemented in line with global frameworks and regional priorities. • Coordinate the execution of CX campaigns, reporting cycles, dashboards, and performance reviews across channels. • Maintain accountability for data integrity, reporting accuracy, and CX analytics output. • Act as the primary escalation point for operational issues, resolving challenges promptly and efficiently. • Support Area adoption of global enablers and technology platforms (CRM systems, analytics tools, social listening platforms, etc.). • Drive simplification, automation, and process optimization to improve operational efficiency. • Leadership • Lead, coach, and develop the DRBU CX team to deliver operational excellence across all CX functions. • Foster a high-performing culture focused on collaboration, agility, and continuous improvement. • Build CX capability within the team, ensuring readiness to adopt new tools, methodologies, and best practices. • Act as a role model for data-driven, consumer-centric thinking across regional marketing and trade teams. • Support team members growth through mentoring, goal setting, and clear accountability frameworks. Manage CX operational budgets, where relevant ensuring optimal allocation of resources and cost efficiency. • Ensure all CX activities are delivered within defined timelines, budgets, and scope. • Conduct regular performance reviews with direct reports, tracking KPIs and development progress. • Manage cross-functional collaboration between CX functions to ensurAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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