Associate Customer Service Phone

Job Description

·       To manage the operation and admin of the projects assigned.

·       Performing audit, sharing feedback and guiding the team to meet quality parameters.

·       To meet client SLAs, client KPIs and operations KPIs.

·       To manage basic client communication by seeking guidance from the leadership

·       Lead and motivate the team.

·       Managing shrinkage & attrition in the team.

·       To care for the health, safety, growth and welfare of the team

·       Plan and complete daily production requirement.

·       Track the progress of new coders during stage audit or ramp on their progress, guide them to meet the targets and share status reports to leadership.

Qualifications

• Understanding the needs of both internal and external customers and be committed to delivering an excellent service.
• Maintain high levels of Domain Expertise, Excellent Communication and Soft-Skills, Phone Etiquette and E-mail Etiquette
• Should have basic knowledge on coding platforms, MS-Office etc. to carry out the job responsibilities smoothly.
• Positive individual with quick adaptation to change.
• Sound technical knowledge on the related business areas.

Additional Information

All your information will be kept confidential according to EEO guidelines.