Security Engineer 2 - Customer Service Security

Description

Do you want to protect customers at a global scale while seeing the direct impact of your work? The Customer Service Security team at Amazon is looking for a Systems Security Engineer who thrives in ambiguity and is passionate about engineering solutions that reduce security risk across customer service operations. With billions of customer contacts per year spanning more than 40 countries, the security challenges here are complex and the stakes are real.

In this role, you will partner directly with business teams to identify security risks, design pragmatic controls, and build solutions that simultaneously improve security outcomes, customer experiences, and associate experiences. You will own security architecture decisions, lead risk mitigation discussions, and construct frameworks that enable others to apply your work in a repeatable way. If you are a self-starter who can navigate undefined problems and turn them into scalable security solutions, we want to hear from you.

Key job responsibilities
- Lead security reviews, threat modeling, and risk assessments for customer service systems, identifying pragmatic approaches to mitigate risks while enabling teams to launch securely.
- Design and build security controls and engineering solutions that protect customer data and empower secure customer contacts at scale.
- Partner with business stakeholders, product owners, and engineering teams to understand emerging risks and define security strategies where none yet exist.
- Create security frameworks, runbooks, and rubrics for new problem domains that enable other engineers to apply consistent, repeatable security practices.
- Communicate security risk and design decisions clearly in writing to both technical and non-technical audiences, and mentor other security engineers on best practices.

A day in the life
You will operate independently, engaging directly with business and engineering teams to uncover security risks that do not come with predefined solutions. On a given day you might be conducting a threat model for a new customer contact workflow, writing a security framework that other teams will adopt, or reviewing architecture proposals to ensure they meet the security bar. Much of your time is spent navigating ambiguity — translating business context into concrete security requirements and building the path forward. You will balance proactive roadmap-driven work with responding to emerging security concerns as they arise.

About the team
The CS Security team is dedicated to reducing security risk across Amazon's customer service organization. We engineer solutions that keep customer data secure while enabling fast, high-quality customer and associate experiences at massive scale. Our work touches billions of customer contacts annually across more than 40 countries, giving you the opportunity to build relationships across the company and scale your solutions globally. We are investing in new engineering capabilities to make every customer contact more secure, and this is an exciting time to join as we shape that future.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- 2+ years of scripting, programming, and security code review in a common programming language (non-internship) experience
- 2+ years of troubleshooting systems issues, analyzing logs, or automating basic tasks using command line tools (non-internship) experience
- Bachelor's degree in a STEM field (Science, Technology, Engineering, Mathematics), or 2+ years of IT Security experience
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of industry-based security vulnerabilities and remediation techniques
- Experience in troubleshooting systems issues, analyzing logs, or automating basic tasks using command line tools (non-internship experience)

Preferred Qualifications

- Knowledge of command line tools to troubleshoot protocols, analyze log outputs, or automate basic tasks
- Experience performing security activities across one or more phases of the software development lifecycle (SDLC), such as security design review, threat modeling, secure code review, and security testing
- Experience conducting insider threat investigations
- Experience securing telephony systems against risk

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.