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Wells Fargo

Nationwide banking and financial services

Bilingual Associate Personal Banker - Meadowbrook Branch

Full-TimePosted on 10/19/2026Deadline 11/2/26
$21 - $28+ Incentive opportunities
Junior
Richmond, VA, USA
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • At least 6 months of customer-interaction experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • Bilingual speaking and listening proficiency in Spanish and English.
  • Ability to work a schedule that includes Saturdays.
  • Must pass the required language assessment.
  • SAFE registration is required at employment; Wells Fargo initiates the process after the start date. Loan originators must meet LO/CFPB requirements and Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, and additional ongoing screening may apply.
Responsibilities
  • Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
  • Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
  • Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals.
  • Support everyday banking needs, including new account openings, service requests, and credit applications.
  • Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards.
  • Use and adopt digital tools and technologies to enhance the customer experience and support evolving banking needs.
  • Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
  • Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise.
  • Support branch operations by flexing between cash handling and customer banking activities, emphasizing service through account openings and ongoing account support.
  • Follow applicable risk and compliance programs, policies, and procedures; fulfill risk and compliance obligations; escalate and remediate issues; and make sound risk decisions.
Desired Qualifications
  • Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations.
  • Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
  • Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
  • Comfort with digital tools and technology, the ability to quickly learn new systems, and the ability to guide customers in adopting capabilities that enhance their banking experience.
  • Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
  • Ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
  • Ability to follow policies and regulations while identifying and escalating risk concerns.

About the company

Wells Fargo provides banking, investment, and payment services to individuals, businesses, and institutions. Its products include checking and savings accounts, loans, credit cards, wealth management, and payments, accessible through branches, online and mobile platforms, and full payment rails. The company combines a wide national footprint with a long history and a business model that integrates banking, investment, and payments, supported by a large network of branches and ATMs. Its goal is to help customers manage money, grow wealth, and move funds safely and reliably.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

1851

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Simplify's Take

What believers are saying

  • July 2026 second-quarter revenue rose 9% to $22.6 billion, beating estimates.
  • July 2026 investment banking fees jumped 35% to $939 million, showing capital-markets momentum.
  • 2026 card accounts grew 20% and commercial loans 12%, expanding fee and interest income.

What critics are saying

  • January 2026 severance costs hit $612 million after 5,600 layoffs, signaling ongoing restructuring.
  • CFPB’s 2022 $3.7 billion order keeps auto, mortgage, and deposit misconduct damage alive.
  • One OCC AML enforcement action remains; another control failure triggers fresh penalties and leadership scrutiny.

What makes Wells Fargo unique

  • June 2025 Fed lifted Wells Fargo’s $1.95 trillion asset cap, restoring balance-sheet growth.
  • May 2026 Advisor Gateway gave 200-plus tools and BlackRock Aladdin analytics to wealth advisors.
  • Wells Fargo still owns a top-tier U.S. branch franchise and $2.2 trillion wealth platform.

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Benefits

  • Health Insurance
  • 401(k) Retirement Plan
  • Paid Vacation
  • Paid Sick Leave
  • Parental Leave
  • Disability Insurance
  • Life Insurance
  • Tuition Reimbursement
  • Commuter Benefits
  • Adoption Assistance

Company News

Yahoo Finance
Oct 23rd, 2026
Wells Fargo names Kleber Santos sole consumer bank chief as Van Beurden shifts to AI

Wells Fargo has named Kleber Santos sole chief executive of its consumer banking and lending business. Saul Van Beurden, formerly co-chief executive of that segment, moves to a full-time artificial intelligence (AI) role. Both appointments take effect immediately. Santos will oversee consumer deposits, credit cards, business banking, and auto lending. Van Beurden will focus on scaling AI adoption across the bank, including deepening its work with AI firms. "Kleber and Saul have built strong momentum in both areas, and having each focus fully on these priorities will help us accelerate that progress," chief executive Charlie Scharf said. Wells rose to No. 5 globally and No. 3 in the US on the Evident AI index for banks.

CNBC
Oct 23rd, 2026
Wall Street fears AI agents will drain bank deposits, but analysts say risk is overdone

Wall Street fears AI agents could pull deposits from banks, but leading analysts and executives say the risk is overblown. Bank stocks have fallen since Meta Platforms launched its Muse personal agent on September 8: Bank of America is down 18%, Charles Schwab 14%, Wells Fargo 6%, and JPMorgan Chase 5%. Agents can compare yields and recommend options, which could erode the inertia that keeps customers' money in place. If deposits move, banks may have to pay more interest, squeezing profits. Analysts Mike Mayo and Gerard Cassidy say trust matters more to customers than slightly higher returns. A Deloitte survey found 72% of bank customers hesitate to share financial data with generative AI tools. Third-quarter earnings showed no clear shift in deposits.

Kalkine Media
Oct 22nd, 2026
MaxLinear boosts revolving credit by $70M to $200M and cuts liquidity covenant to $60M

MaxLinear has increased its revolving credit commitments by $70 million, bringing its senior secured revolving credit facility to $200 million. The Carlsbad, California company disclosed the amendment in a Form 8-K filed October 22, 2026. The amendment took effect October 16, 2026, with Wells Fargo Bank, National Association acting as administrative and collateral agent. It also lowers the liquidity covenant threshold from $80 million to $60 million. Proceeds are designated for working capital and general corporate purposes. On the same day, MaxLinear released unaudited financial results for the third quarter ended September 30, 2026.

Sina Hong Kong
Oct 22nd, 2026
Watsco signs $750M five-year unsecured credit facility, extending existing revolver

Watsco, the largest distributor in the North American HVAC market, has signed a $750 million unsecured senior revolving credit facility. Bank of America led the deal, joined by JPMorgan Chase, PNC Bank, Wells Fargo, U.S. Bank and five other banks. The five-year facility amends and extends Watsco's existing credit line. An initial draw repaid $69.7 million owed under the prior facility. Further borrowings will fund working capital, acquisitions, dividends and other general purposes. The terms include more borrowing capacity, covenant flexibility and better fit with the seasonal nature of Watsco's working capital needs. "A committed source of low-cost debt is an important building block of our growth strategy," said Barry S. Logan, executive vice president.

Yahoo Finance
Oct 20th, 2026
Wells Fargo's four-part AI plan to transform the $2.3T bank

Wells Fargo is rethinking workflows across the bank to get real value from artificial intelligence (AI), said Faraz Shafiq, its head of AI products and solutions. Speaking at the Money20/20 conference in Las Vegas, he said the goal is to "fundamentally transform how our bank operates." The $2.3 trillion-asset bank rests its plan on four parts: a central team for governance and security with application teams owning specific uses; a focus on the highest impact cases; speed with guardrails; and training for its 197,000 employees. Shafiq said banker intelligence tools are lifting product sales rates by 40%. Virtual assistant Fargo has handled some 1 billion customer interactions.