ITSM Associate Consultant

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 application and operational support for BMC Helix ITSM and related service management applications in a customer-facing managed services environment.
• Administer, configure, and support Incident, Problem, Change, Service Request, Knowledge, and Asset/Configuration Management processes.
• Configure and maintain workflows, approvals, notifications, SLAs, forms, templates, business rules, and user access controls.
• Troubleshoot complex application, workflow, integration, API, authentication, database, and performance issues while driving root cause analysis.
• Support Digital Workplace, self-service portals, service catalogs, and end-user experience initiatives.
• Assist with application upgrades, patches, hotfixes, integrations, and deployment validations.
• Create operational reports, dashboards, knowledge articles, runbooks, and RCA documentation to improve service delivery.
• Partner with customer application, infrastructure, security, database, and integration teams to maintain business-critical platforms.
• Contribute to continuous improvement initiatives and deliver high-quality support in a 24x7 operational environment.

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.