Consumer Loan Title Specialist 2
About the job
- A minimum of 2–4 years of consumer lending and/or Department of Motor Vehicles (DMV) experience.
- A bachelor's degree is preferred.
- Knowledge of DealerTrack Title Management, Computerized Vehicle Registration, and Symitar systems is preferred.
- Ability to obtain Consumer Loan certification within six months of entering the position, including successful completion of LFCU Consumer Loan Training.
- Working knowledge of credit union or financial institution compliance and regulations.
- Working knowledge of Microsoft Office products.
- Working knowledge of credit union documents, reports, policies, and procedures.
- Ability to adapt to system and software changes and demonstrate phone manners and techniques.
- Ability to work accurately and reliably in a high-production, team environment and meet production goals.
- Ability to use existing tools and processes to solve assigned tasks and issues.
- Prepare required DMV paperwork for vehicle title processing, including registered owner and lienholder transfers, and process all vehicle loan transaction types.
- Process vehicle title DMV paperwork using the DMV Business Process Automated Solution System and prepare documentation for submission to the state titling agency.
- Process tasks, document submissions, and follow-up requests generated by the DMV Business Process Automated Solution System and other systems in accordance with service levels.
- Audit and research DMV documentation prepared for title perfection, use appropriate resources and systems to complete research, and ensure timely submission within established service levels.
- Monitor DMV document submissions received by the department after funding and follow up on accounts pending vehicle title perfection.
- Process miscellaneous vehicle title requests, including name changes and state changes.
- Research and process complex title release issues and submit appropriate corrections to state jurisdictions.
- Process vehicle license plate or Vehicle Identification Number inquiries using the Computerized Vehicle Registration System and identify potential titling issues.
- Organize DMV package files and maintain system queues with accurate notations and regular follow-up communication with members.
- Communicate Computerized Vehicle Registration reports to requestors using the Synapsys system via service requests.
- Contact members, dealerships, other financial institutions, and third parties as needed.
- Assist Special Assets with titling issues to ensure proper liens in preparation for repossession or sale.
- Answer the department hotline within minimum requirements, adhere to the hotline schedule and phone auxiliary codes, and follow Logix Service Cycles.
- Maintain individual performance and accomplishment in support of Logix financial, sales, and service goals.
- Perform activities supporting internal and external sales, service, and business development as directed by management.
- Handle checks in accordance with Credit Union teller-balancing standards and provide clear instructions with check-processing requests.
- Assist members, coworkers, and internal customers with questions, problems, and work-related matters in a courteous and timely manner.
- Adhere to department standards and the daily schedule of tasks and duties established in Consumer Loan Title Processing.
- Assist department employees and promote teamwork within the group.
- Accomplish individual and departmental goals and objectives.
- Determine members' or prospective members' needs during interactions, identify sales or service opportunities, and connect them with appropriate Logix personnel, departments, or services; maintain the ability to present Logix products and services.
- Review processes continuously and recommend changes to improve effectiveness and efficiency within the department.
- Assist with refresher training for existing Logix employees.
- Assist with various reports as needed.
- Perform other duties as assigned.
- Report to work on time as scheduled.
- Work within the team and have a direct impact on individual work and direct processes.
- Knowledge of DealerTrack Title Management, Computerized Vehicle Registration, and Symitar systems.
About the company
Logix is a member-owned bank where customers become part-owners when they open an account. 100% of profits are returned to members as lower fees, better rates, improved services, and higher reserves to maintain financial strength. This ownership model aims to align the bank’s success with its customers, making Logix feel like a community-owned financial institution. The company distinguishes itself with a high level of personalized service (80% of calls answered by a live agent, concierge desks in branches, and free gourmet coffee), a long track record of stability (no bailout funds and no losses in 80 years), and strong member advocacy (over 96% would recommend Logix). Its goal is to offer smarter banking through ownership-based benefits, reliable service, and financial resilience that benefits its members directly.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Burbank, California
Founded
1937
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Simplify's Take
What believers are saying
- June 2026 Forbes recognition strengthens trust with Southern California members.
- Quinte CaseHUB should reduce fraud losses and speed investigations in 2026.
- Chris Mackintosh's COO leadership supports tighter operations and service execution.
What critics are saying
- Logix sued Osaic and ex-advisors in August 2025 over client theft allegations.
- That lawsuit ties sales staff retention to confidential-data controls through 2026.
- A consumer dispute and public litigation increase reputational risk during member acquisition.
What makes Logix unique
- Logix won Forbes Best-In-State Credit Union 2026, its sixth recognition.
- Logix built fraud visibility with Quinte CaseHUB in June 2026.
- Logix markets member-facing programs like Smarter Banking at Work and Home Rewards.
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Benefits
Flexible Work Hours
Hybrid Work Options
Company News
Honoring Rhona Jukes after 54 years of Real estate dedication. By E-A-A / October 1, 2026 Real estate loan officer Rhona Jukes officially retired from Logix Federal Credit Union on August 31, concluding an extraordinary 54-year career in the industry. Her tenure left an indelible mark on the field, inspiring professionals who study architecture articles and market trends alike. For 43 remarkable years, Jukes dedicated her professional life directly to serving the vibrant Santa Clarita community. Her deep-rooted commitment to local development aligns closely with principles found in regional architecture, where community integration is paramount. Table of Contents Celebrating a legendary career. On September 8, the Santa Clarita City Council formally recognized Jukes for her decades of service and profound contributions. Such enduring legacies are rarely seen in modern corporate landscapes, making her milestone achievement a true testament to dedication. Recognition and community impact. Reflecting on her tenure, Jukes expressed that it was a profound honor to be an active part of the city's growth. For those interested in how neighborhoods evolve over decades, reviewing historical architecture offers a similar appreciation for long-term transformation. Although she has stepped down from her primary position, Jukes plans to maintain a heavy presence by supporting local nonprofits. Her ongoing local involvement mirrors the educational values often highlighted in informational guides focused on community leadership. Looking ahead to new chapters. Jukes has firmly emphasized her continued commitment to remaining active within the Santa Clarita region. Transitioning out of a full-time role simply opens up new avenues for her philanthropic passions and civic engagement. Upcoming philanthropic endeavors. Looking ahead, Jukes is scheduled to attend the upcoming "Swing for Student Success" Golf Tournament. This exciting community event benefits the College of the Canyons Foundation and takes place on October 19 at the Valencia Country Club. Her passion for residential spaces and community building goes hand-in-hand with concepts often explored in home design discussions. Even in retirement, her influence on the local housing market and neighborhood culture will undoubtedly endure. Continuing a legacy of engagement. As Jukes embarks on this next chapter, her influence across Santa Clarita remains as strong as ever. Her transition from loan officer to full-time community advocate is a model for purposeful retirement. Future outlook. Events like the upcoming golf tournament showcase how deeply embedded she remains within local institutions. Professionals seeking inspiration on community integration often look to architecture tours and local stakeholder profiles for guidance. Ultimately, Rhona Jukes leaves behind a legacy defined by integrity, perseverance, and genuine care for her neighbors. Her monumental career will continue to resonate throughout Santa Clarita for many years to come. Additional Reading:
Registration is now open for Senior Concerns' fifth annual "Par and Away" Golf Tournament. * Registration is now open for Senior Concerns' fifth annual "Par and Away" Golf Tournament. * * Share: All News Releases September 22, 2026 THOUSAND OAKS, Calif. - Registration is now open for Senior Concerns' fifth annual "Par and Away" Golf Tournament, presented by Logix Federal Credit Union, on Tuesday, Nov. 17, at the Moorpark Country Club in Moorpark. Participants will enjoy breakfast, a Bloody Mary bar, a boxed lunch, golfer gift bags, hosted on-course surprises, snacks and beverages, and a celebratory 19th hole reception and awards dinner beginning at 3 p.m. The evening will also include silent and live auctions led by celebrity auctioneer Zack Krone. Reception-only tickets are available for non-golfers. The annual fundraiser brings golfers, businesses and community supporters together to help fund Senior Concerns' programs serving more than 13,000 older adults and family caregivers throughout eastern Ventura and western Los Angeles counties. This year's tournament comes as the organization is experiencing a significant increase in requests for assistance. "The need in our community is growing at a pace we haven't seen before," said Andrea Gallagher, president and CEO of Senior Concerns. "We used to receive one or two inquiries a week about Meals On Wheels. Now we're receiving 10 to 12. At the same time, more older adults and family caregivers are reaching out to our case workers for guidance, resources and support. The funds raised through events like Par and Away help us respond when our neighbors need us most." Proceeds support Senior Concerns' programs for older adults and family caregivers, including Meals On Wheels, the Adult Day Program, Caregiver Support Center, Senior Advocacy and other services designed to help people remain supported, connected and as independent as possible. "Par and Away is a wonderful example of our community coming together and having a great time while making a meaningful impact," Gallagher said. "Every golfer, sponsor, auction donor, volunteer and guest helps ensure older adults and family caregivers have somewhere to turn when they need a meal, guidance, respite or simply someone to help them navigate what comes next." Tournament schedule * 8 a.m. - Registration, golfer gift bag pickup and breakfast; Bloody Mary bar; putting contest. * 10 a.m. - Shotgun start, scramble format with on-course lunch, snacks, beverages, and contests. * 3:00 p.m. - 19th Hole Reception & Awards Dinner; silent & live auctions led by celebrity auctioneer Zack Krone. How to participate: Register for individual play, twosomes, foursomes, or reception-only tickets at https://bit.ly/seniorconcernsgolf. Early registration is encouraged; space is limited. Additional ways to support: Senior Concerns is seeking donations for the tournament's live and silent auctions, items for 200 golfer gift bags and volunteers to help make the event a success. For information, contact Genevieve Santos, development and events coordinator at 805-497-0189 or [email protected]. Sponsorships: Opportunities are available for individuals, corporations, and foundations. For information, contact Julie Harvey, director of development, at 805-497-0189 or [email protected]. ### Senior Concerns Since 1975, Senior Concerns, a 501(c)(3) nonprofit organization, has been a lifeline for over 13,000 seniors and family caregivers annually in Eastern Ventura and Western Los Angeles counties, providing life-affirming programs and services to improve their health, well-being, and quality of life. Senior Concerns provides vital programs such as Meals on Wheels/Home Delivered Meal program addressing food insecurity with over 6,600 meals each month, an Adult Day Center for seniors with cognitive or physical impairment, a Caregiver Support Center, Senior Advocacy Services, In-Home Geriatric Assessments, Pro Bono Legal and Financial Services, and Educational Seminars. For more information, contact Julie Harvey at (805) 497-0189 or [email protected] or visit https://www.seniorconcerns.org/. Contact: Julie Harvey, Director of Development [email protected], (805) 497-0189
THOUSAND OAKS - Senior Concerns is calling on community members to volunteer for the 31st Annual Love Run, presented by Logix Federal Credit Union, which will take place on Sunday, June 1, in Westlake Village.
Critics of the Consumer Financial Protection Bureau (CFPB) said Wednesday (March 26) at a Capitol Hill hearing that the agency needs a restructuring, and has engaged in what they call “regulatory overreach” that merits a revisiting of its funding structure as well. The hearing, before the House Subcommittee on Financial Institutions, was titled “A New Era for the CFPB: Balancing Power and Reprioritizing Consumer Protections.”. In his opening remarks, Rep. Andy Barr, R-Ky., chair of the subcommittee, stated that “nowhere has overregulation and overreach” been as sharply in evidence at the CFPB. He heralded the present era, under the new administration, where “those in charge prioritize administrative law over regulation by enforcement, avoiding extortionary civil investigative demands (or CIDs).” Barr underscored legislation he’s recently introduced to restructure the CFPB, including the TABS Act, which would shift the funding structure to the congressional appropriations process
Chris Mackintosh joins Logix as Chief Operating Officer.