Dual Rate Poker Supervisor

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

Poker Supervisors oversee assigned poker games while ensuring a safe, secure, and enjoyable gaming environment. This is a dual-rate position, working both as a Poker Supervisor and Poker Dealer. The role involves greeting and seating guests, supervising games, and dealing poker games as assigned, all while delivering exceptional guest service.

What You'll Do

• Provide exceptional guest service while maintaining a positive and professional attitude
• Greet, seat, and engage players in a friendly, entertaining manner
• Explain game rules and maintain a lively poker room atmosphere
• Oversee poker games to ensure compliance with policies, procedures, and internal controls
• Communicate effectively with the Poker Room Manager to support smooth operations
• Open and close games efficiently as needed
• Facilitate chip and currency exchanges and support dealers with required tools
• Deal and manage poker games according to established rules when required
• Make sound, timely decisions, especially in high-pressure situations
• Coach team members, conduct performance evaluations, and foster growth
• Complete required documentation accurately and on time
• Perform other duties as assigned

What You'll Bring

• Strong communication, listening, and interpersonal skills
• The ability to multitask and stay organized during busy periods
• Problem-solving and critical-thinking skills
• Cultural awareness and sensitivity when interacting with guests
• Strong math skills to calculate odds, probabilities, and payouts
• Manual dexterity to handle cards, chips, and equipment with precision
• A team-oriented mindset with a commitment to integrity and fairness
• Basic computer skills; Poker Atlas knowledge preferred

What We Require

• Minimum of 3 years of experience as a Poker Dealer
• Knowledge of casino games, rules, and procedures
• Ability to work independently while maintaining high performance standards
• Ability to complete tasks efficiently and accurately
• Commitment to teamwork, accountability, and guest satisfaction