Full-Time

Professional Services Practice Manager

Confirmed live in the last 24 hours

Grafana Labs

Grafana Labs

1,001-5,000 employees

Observability and monitoring solutions provider

Compensation Overview

$143k - $171kAnnually

+ Equity + Bonus

Senior, Expert

Remote in USA

Category
Project Management
Strategy Development
Proposal Management
Business & Strategy
Required Skills
Sales
Grafana
Marketing
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
  • Previous work experience as a Practice Manager, or in a Customer Success role
  • Familiarity with the Observability and Grafana Labs (Open Source software experience considered a plus)
  • Experience in building and executing Professional Services offerings
  • Exceptional written/verbal communication and presentation skills
Responsibilities
  • Work closely with the sales team to identify, position, and sell professional services engagements that align with customer needs and Grafana Labs’ strategic objectives
  • Assist in the development and delivery of proposals, Statements of Work (SOWs), and pricing strategies that highlight the value of our services
  • Provide expertise to guide customers on the value of Grafana Labs’ professional services, fostering long-term relationships
  • Define and develop service offerings, delivery frameworks, and methodologies to address customer requirements while maximizing the effectiveness of our team
  • Create accompanying sales and marketing material for all PS offerings
  • Gather and act upon feedback to continuously improve service offerings and customer satisfaction
  • Collaborate cross-functionally with product, engineering, marketing, and customer success teams to support customer needs and expand service offerings
  • Track and report on key metrics related to service delivery, financial performance, and customer satisfaction to support business growth

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, from large enterprises to individual developers, across sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools that ensure the reliability and efficiency of digital services.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$783.2M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into Southeast Asia opens new markets and customer bases for Grafana Labs.
  • Growing demand for Kubernetes observability tools aligns with Grafana Labs' recent innovations.
  • Grafana Labs' focus on security can be a competitive advantage in the observability market.

What critics are saying

  • Increased competition from Datadog and New Relic may impact Grafana Labs' market share.
  • Security vulnerabilities like CVE-2024-9264 could harm Grafana Labs' reputation and trust.
  • Rapid regional expansion may strain Grafana Labs' resources and affect service quality.

What makes Grafana Labs unique

  • Grafana Labs offers a unique open-source observability platform with extensive customization.
  • The company provides both self-managed and fully managed observability solutions for diverse needs.
  • Grafana Labs integrates with numerous data sources, enhancing its versatility and appeal.

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Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Grafana
Feb 14th, 2025
Introducing Learning journeys: New step-by-step guides to get started with Grafana

Grafana Labs has also introduced Grot guides, which are interactive decision guides that are built to help the community map their requirements to the appropriate documentation through a series of questions.

Grafana
Nov 1st, 2024
Grafana Cloud in Indonesia: Learn how we're meeting users where they are with our latest region

Grafana Labs remain committed to growing its presence in Southeast Asia and teaming up with industry leaders like AWS and iZeno to enable organizations to adopt observability-from operational dashboards to a fully centralized system and everything in between-without the overhead of building and maintaining their own stacks.

Grafana
Oct 17th, 2024
Grafana security release: Critical severity fix for CVE-2024-9264

Today Grafana Labs rolled out patch releases for Grafana 11.0.x, 11.1.x, and 11.2.x that contain a fix for CVE-2024-9264, a critical severity security vulnerability in Grafana that introduced command injection and local file inclusion (LFI) via SQL expressions.

Skedler
Oct 2nd, 2024
AI, Data Lakes, and Grafana: Observability Trends to Watch

Grafana Labs has introduced several innovations aimed at improving Kubernetes observability, including new integrations and features that simplify monitoring.

Techzine
Sep 30th, 2024
Grafana Labs targets time, toil & treasure

Earlier this year, Grafana Labs introduced a revamped version of Grafana Cloud Synthetic Monitoring powered by Grafana k6 to enable users to simulate the most complex transactions and user journeys.