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Axon

Builds weapons, cameras and software for police

Key Account Leader

Account ManagementConfirmed live in the last 24 hours
Full-timeConnecticut, USA

About the Job

Requirements

  • At least 5 years of successful customer-facing software (SaaS or cloud) sales experience.
  • At least 3 years of experience managing a book of business of major accounts.
  • Solution or consultative sales experience within complex sales processes.
  • Data management experience using Salesforce or a similar customer relationship management system; Salesforce is preferred.
  • Strong understanding of cloud and SaaS.
  • Ability to travel 70% or more, including overnight travel.
  • Ability to articulate complex solution offerings clearly to technical and non-technical audiences.
  • Startup experience and some vertical experience.
  • Law enforcement or public safety experience.

Responsibilities

  • Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives.
  • Develop and maintain client relationships to drive revenue growth.
  • Develop and execute account strategy in collaboration with the account team to deliver stronger, more relevant value propositions.
  • Track customer activity in internal systems to execute account strategy and identify additional opportunities.
  • Cultivate customer relationships and ensure effective service delivery to accounts.
  • Focus on customer satisfaction, understand customers’ businesses and workflows, and develop appropriate contact networks within accounts.
  • Bring in experts or specialists when required.
  • Oversee and stay informed about all account activities for the assigned book of business.
  • Own account relationships and drive overall customer satisfaction for assigned accounts.
  • Forecast, keep management informed about accounts in a timely fashion, gather intelligence on competitor activity, and provide feedback to marketing.
  • Provide customer product training as necessary.
  • Manage an individual expense budget.

Desired Qualifications

  • Law enforcement or public safety experience.
  • Salesforce experience.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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