AYANA Hospitality

Global hospitality group developing iconic destinations

Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKomodo, West Manggarai Regency, East Nusa Tenggara, IndonesiaNo salary listedIn-person

About the Job

Requirements

Educational background in Hospitality or a related field.
Basic computer literacy, including experience with hotel management systems; Opera experience is preferred.
Responsible handling of cash and credit card processes.
Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Responsibilities

Provide friendly and efficient check-in and check-out services, process payments, and handle group arrivals and departures.
Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
Manage reservation details in Opera, including room blocking, key issuing, and wake-up calls.
Support smooth communication with other departments and participate in team briefings and sustainability programs.

Desired Qualifications

Prior experience in the hospitality industry is an advantage.

Front Desk Agent | AYANA Komodo

AYANA Hospitality · Komodo, Indonesia · — · Posted 2026-08-29

Workplace: on_site

Department: AYANA Komodo

Description

The Front Desk Agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.

Key Responsibilities:

Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls.
Support smooth communication with other departments and participate in team briefings and sustainability programs.

Requirements

Educational background in Hospitality or related fields.
Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
Basic computer literacy, including experience with hotel management systems (Opera preferred).
Responsible handling of cash and credit card processes.
Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

Recently Posted Jobs

Explore more opportunities at AYANA Hospitality

See more jobs