Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary
We are looking for a skilled Omnissa Workspace ONE (UEM) Support Engineer with strong hands-on experience in Android Enterprise, particularly rugged and dedicated devices used in warehouse and frontline environments. The role will focus on day-to-day UEM operations, device enrollment and staging, application and profile management, troubleshooting, and production support, including coordination with OEM vendors such as Zebra and Honeywell.

Key Responsibilities
Workspace ONE UEM Administration
Perform daily administration of Workspace ONE UEM console, including:
Console navigation
Organization Groups (OGs)
Smart Groups
Bulk device and user actions
Support UEM operational tasks across production environments.
Android Enterprise (Rugged / Dedicated Devices)
Manage Android Enterprise Device Owner deployments.
Support Dedicated / Kiosk and Shared Device use cases.
Understand rugged device management concepts for warehouse and frontline operations.
Profiles & Configurations
Configure and maintain device profiles including:
Wi-Fi (EAP / Certificates-based authentication)
Certificates and credential profiles
Device restrictions and security policies
Launcher, kiosk, and locked-down device configurations
Apply configurations consistently across deployment rings and sites.
OEMConfig & OEM Device Management
Configure and support OEMConfig for:
Zebra (MX Framework, DataWedge, scanner settings)
Honeywell OEM configurations
Deploy OEM-specific settings through Workspace ONE profiles.
Application Management
Manage application lifecycle including:
Internal APK deployment
Google Play Store (Public & Managed Play) apps
Managed configurations
App version upgrades, rollbacks, and testing
Implement deployment rings (pilot UAT production).
Device Enrollment & Staging
Support RF / rugged device enrollment using:
QR code and token-based Android enrollment
Zebra StageNow barcode enrollment and staging flows
Coordinate large-scale device rollouts and refresh activities.
Zebra StageNow & MX
Create, test, and deploy Zebra StageNow profiles.
Configure MX settings and integrate StageNow workflows with Workspace ONE.
Validate device behavior post-staging.
Security & Compliance
Configure and maintain:
Compliance policies
Encryption enforcement
Certificates and credential lifecycle
Device access controls
Monitor and remediate non-compliant devices.
Operational Troubleshooting
Provide L2/L3 support for issues such as:
Enrollment failures
Profile and configuration application issues
Application crashes or performance problems
Wi-Fi connectivity and authentication issues
Support production issues impacting warehouse operations.
Logs & Diagnostics
Analyze and collect logs including:
Workspace ONE UEM device and console logs
Android bug reports
Zebra Logger / RxLogger logs
Work with OEM and Omnissa support teams for root cause analysis.
Production & Vendor Support
Provide remote support for warehouses and field sites.
Coordinate with OEM vendors (Zebra, Honeywell) for device-level issues.
Participate in on-call or extended support during business-critical incidents.
Required Skills & Experience
Technical Skills
Hands-on experience with Omnissa Workspace ONE UEM.
Strong knowledge of Android Enterprise, especially rugged/dedicated devices.
Experience with Zebra devices, StageNow, MX framework, and DataWedge.
Working knowledge of OEMConfig (Zebra and Honeywell).
Good understanding of Wi-Fi, certificates, and Android security concepts.
Experience supporting enterprise or warehouse-scale deployments.
Soft Skills
Strong troubleshooting and analytical skills.
Ability to work independently in production environments.
Clear communication with IT teams, vendors, and operational users.
Good documentation and handover skills.
Nice to Have
Experience in logistics, supply chain, retail, or warehouse environments
Exposure to Workspace ONE Access / Conditional Access
Basic scripting or automation exposure
ITIL-based incident and problem management experience
Certifications (Preferred)
Workspace ONE (Omnissa/VMware) certification
Android Enterprise or OEM (Zebra) certifications
ITIL Foundation

Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Intune.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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