N

NCS

ICT consulting, digital transformation, cybersecurity services

Product Operations Specialist - Techbuddy

Full-Time
No salary listed
Mid
Singapore
In Person
ProductProduct Management

About the job

Requirements
  • 3–5 years of professional experience in product operations, digital product delivery, service operations, business analysis, project management, or a related role in a technology environment.
  • Demonstrated ownership of launches, operational processes, or ongoing support for a digital product or service.
  • Strong analytical skills and the ability to turn product, operational, and user data into clear recommendations; working proficiency with spreadsheets and dashboarding or visualisation tools.
  • Experience with agile product delivery and tools such as Jira, Confluence, or equivalent.
  • Practical understanding of incident, problem, change, or service management practices; formal ITIL certification is advantageous but not required.
  • Experience designing standard operating procedures, playbooks, metrics, feedback loops, and cross-functional operating cadences.
  • Strong systems thinking and attention to detail, with the judgement to distinguish one-off exceptions from patterns that need scalable solutions.
  • Written and verbal communication, facilitation, and stakeholder-management skills, including the ability to influence without formal authority.
  • Ability to work autonomously in ambiguous environments and move between strategic improvement and hands-on execution.
  • User-centred and service-minded approach, with empathy for educators and support teams working under operational pressure.
Responsibilities
  • Own operational readiness for pilots, feature launches, and phased school roll-outs, including readiness criteria, stakeholder communications, training, support materials, and go-live checklists.
  • Coordinate dependencies and decision points across product, engineering, user experience, school operations, service desk, local administrators, and vendors.
  • Plan user onboarding and change activities that help educators understand new capabilities and adopt them with minimal disruption.
  • Run post-launch reviews and translate lessons into improved playbooks, controls, and ways of working.
  • Design and maintain support models, triage paths, escalation matrices, runbooks, and ownership boundaries for self-service and assisted-support journeys.
  • Monitor operational health, service levels, failure points, and recurring support demand; coordinate incident response and follow-through with accountable teams.
  • Drive problem-management reviews for recurring issues and ensure root causes, corrective actions, and user communications are tracked to closure.
  • Maintain accurate operational documentation and knowledge content so schools and support teams receive consistent guidance.
  • Establish systematic feedback loops across in-product feedback, school engagement, support cases, user research, and stakeholder channels.
  • Define and maintain dashboards for adoption, completion, drop-off, escalation, turnaround time, support deflection, satisfaction, and other agreed product-health measures.
  • Synthesize operational data and user feedback into actionable insights for product prioritisation, service improvement, and release decisions.
  • Partner with Product Management and UX to close the loop with users and track how validated insights convert into product or process improvements.
  • Create reusable playbooks, templates, governance routines, and product operating cadences that scale across new TechBuddy use cases.
  • Facilitate regular operational reviews, risk reviews, launch checkpoints, and cross-functional decision forums with clear actions and owners.
  • Identify bottlenecks and automate or simplify workflows using appropriate tools and low-code approaches where useful.
  • Support audit, privacy, security, accessibility, and records-management requirements by ensuring operational controls and evidence are maintained.
  • Administer and improve product collaboration and knowledge tools such as Jira, Confluence, dashboards, and feedback repositories.
Desired Qualifications
  • Experience in public-sector digital services, education technology, school operations, enterprise IT support, or vendor-managed services is advantageous but not required.
  • Formal ITIL certification is advantageous but not required.

About the company

N

NCS

View
Website

NCS provides ICT services across the Asia Pacific region, including consulting, digital transformation, technology solutions, and cybersecurity for government agencies and private enterprises. It delivers its offerings through advisory, implementation, and managed services, supported by three innovation centers in Singapore, Melbourne, and Shenzhen and a workforce of about 13,000 across 20 cities. The company differentiates itself through regional scale, breadth of services, and a commitment to long-term client relationships, integrity, and transparent governance. Its goal is to help clients navigate digital transformation and cybersecurity challenges while delivering measurable value.

Company Size

10,001+

Company Stage

Grant

Total Funding

$780K

Headquarters

Singapore, Singapore

Founded

1981

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 9, 2026 launches added IHH Healthcare, Alibaba Cloud, and Ngee Ann Polytechnic.
  • NCS appointed Edward Chen as chief AI officer, speeding AI productization.
  • Singapore-Guangdong digital cooperation is expanding, and NCS already partners Shenzhen SUTPC.

What critics are saying

  • NCS depends heavily on Singapore government-linked projects and telecom modernization spending.
  • Dozens of 2026 partnerships increase integration risk, delaying revenue and confusing customers.
  • If AI productization stalls, NCS remains a low-margin SI business vulnerable to commoditization.

What makes NCS unique

  • NCS pairs systems integration with sovereign AI platforms, anchored by Sunshine.AI in 2026.
  • IMDA selected NCS for quantum-safe telecom defense work on June 1, 2026.
  • NCS combines APAC delivery scale, 13,000 staff, and public-sector trust.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Professional Development Budget

Growth & Insights and Company News

6 month growth

10%

1 year growth

11%

2 year growth

11%
Singapore Business Review
Oct 30th, 2026
NCS mission centre to move clients past AI pilots.

NCS mission centre to move clients past AI pilots. It plans to expand its AI engineer team to more than 300 in two years. NCS has launched its artificial intelligence (AI) mission centre, designed to help public and private organisations move from AI experimentation to full-scale enterprise deployment. The company said it aims to expand its current team of 100 intelligentisation forward-deployed engineers, who are domain experts in AI and vendor-agnostic, to more than 300 within the next two years. Join Singapore Business Review community This will include reskilled internal talent and new hires. The centre leverages NCS' Sunshine.AI suite, including Sunshine.core for building and governing enterprise AI agents, and Sunshine.commanderAI for coordinating robots across manufacturers. It will help clients define priority problems, redesign workflows, test and deploy AI solutions securely in live operations, and turn successful deployments into reusable products. NCS has also formalised a partnership with Changi Airport Group, the Institute of Mental Health, and Life3 Biotech to jointly develop and scale innovative AI-driven solutions.

StrategINK
Oct 30th, 2026
NCS opens AI Mission Centre in Singapore, plans to expand AI engineering workforce to over 300 opens.

NCS opens AI Mission Centre in Singapore, plans to expand AI engineering workforce to over 300 opens. October 30, 2026 NCS has opened an AI Mission Centre in Ang Mo Kio, Singapore, as part of its efforts to help organisations move artificial intelligence projects from initial testing to large-scale deployment. The company also plans to increase its workforce of AI engineers embedded with client teams from 100 to more than 300 over the next two years. The centre was launched on October 29, 2026. NCS, an information technology and communications engineering firm owned by Singtel, said the expansion will involve reskilling existing employees as well as recruiting new staff. The engineers, known as forward-deployed engineers, work directly with client teams to understand business requirements, develop AI solutions and support their implementation. NCS CEO Sam Liew said the specialists would work with customers to co-create solutions that organisations could eventually own and operate themselves. He said the engineers would understand clients' business domains, identify problems and develop AI-based solutions to improve core business processes. Liew also pointed to challenges such as legacy systems and inconsistent data that can make AI adoption difficult for some companies. Singapore's Minister for Digital Development and Information, Josephine Teo, attended the launch. She said the country needed to build on its existing strengths in AI and focus on turning strategies into practical outcomes. She highlighted infrastructure, enterprise capabilities, skilled workers and supportive government policies as important elements in advancing AI adoption. Alongside the launch, NCS announced three Memorandums of Understanding with Changi Airport Group, the Institute of Mental Health and Life3 Biotech to develop and scale AI-driven solutions. Under the agreement with Changi Airport Group, NCS will enhance and expand iFerret, an AI-powered runway surveillance system designed to detect foreign object debris. NCS chief AI officer Edward Chen said the system can identify debris as small as 4cm along a runway of about 4km. The technology has also been deployed in the Middle East and Hong Kong. The collaboration with the Institute of Mental Health will involve an AI-powered facial recognition system intended to strengthen patient identification and support safety awareness in inpatient care settings. Chen said the trial has involved 180 patients across four wards. Under the agreement, the system will be expanded to all 50 wards and to psychiatric wards in other hospitals. The third partnership is with Life3 Biotech. The agreements are aimed at developing and scaling AI applications across transport, healthcare and biotechnology-related operations. - Advertisement -

PR Newswire
Oct 29th, 2026
NCS launches AI Mission Centre, plans to triple AI engineer workforce to over 300

NCS, a subsidiary of the Singtel Group, has launched an AI Mission Centre in Singapore to help organisations move from AI experiments to full-scale deployment. It plans to grow its pool of Intelligentisation Forward-Deployed Engineers (iFDEs) from 100 to more than 300 within two years, through internal reskilling and external hiring. The iFDEs are AI specialists embedded within client teams. The centre will draw on NCS' Sunshine.AI suite of products and platforms. NCS also signed three memorandums of understanding with Changi Airport Group, the Institute of Mental Health, and Life3 Biotech. They cover AI work in runway surveillance, patient care, and biomanufacturing. Minister for Digital Development and Information Josephine Teo officiated the launch on October 29, 2026.

Tech in Asia
Oct 29th, 2026
Singtel's NCS launches center to take AI beyond pilots.

Singtel's NCS launches center to take AI beyond pilots. NCS, Singtel's Singapore-based technology services arm, launched its AI Mission Centre on October 29 to help enterprises and public agencies move from AI pilots to full deployment. At the launch, Minister for Digital Development and Information Josephine Teo officiated as NCS signed memorandums of understanding with Changi Airport Group, the Institute of Mental Health, and Singapore-based biomanufacturing company Life3 Biotech. The projects will focus on runway surveillance, patient identification and care-support tools at the Institute of Mental Health, and AI-driven biomanufacturing optimization. NCS plans to expand its pool of Intelligentisation Forward-Deployed Engineers from 100 to more than 300 within two years through hiring and internal reskilling. These AI specialists work within client teams. The launch follows NCS's push to expand regionally beyond Singapore and its partnership with C3 AI to deliver enterprise AI applications across Asia-Pacific. The projects also come as Singapore continues to develop its AI governance framework for responsible deployment. Recent NCS developments. Stay updated on the go with our mobile app. Get latest insights with smoother, more personalized experience through TIA mobile app. How would you feel if you could no longer use Tech in Asia? Share, tag us, and land on our Wall of!

The Business Times
Oct 29th, 2026
Singtel's NCS to more than triple AI specialist workforce to over 300 in two years.

Singtel's NCS to more than triple AI specialist workforce to over 300 in two years. It aims to grow its pool of experts in the tech through new hires and internal reskilling Published Thu, Oct 29, 2026 · 03:09 PM * NCS CEO Sam Liew says the company aims to make Singapore a place where AI can be seen working at scale, strengthening industries and improving public services. PHOTO: CMG [SINGAPORE] Singtel subsidiary NCS plans to more than triple its workforce of artificial intelligence specialists to over 300 within the next two years, through a combination of new hires and the reskilling of existing employees. The technology services company announced the expansion on Thursday (Oct 29), alongside the launch of its AI Mission Centre, which aims to help businesses and public-sector organisations deploy the technology at scale. The launch was officiated by Minister for Digital Development and Information Josephine Teo. The expansion comes as NCS seeks to build a larger pool of specialists who can work directly with clients to turn AI projects into operational solutions. It did not specify how many of the additional roles would be filled through external hiring rather than internal reskilling. The company currently has 100 Intelligentisation Forward-Deployed Engineers (iFDEs) - AI specialists who work directly with clients to develop and implement solutions. NCS chief executive Sam Liew said the company aims to make Singapore a place where AI can be seen working at scale, strengthening industries and improving public services. "By growing our current team of 100 iFDEs to more than 300, we are investing in our greatest asset - our people - who can turn technological breakthroughs into everyday progress," he added. The business times turns 50. Five decades of milestones and moments that shaped Singapore's success story - told through our headlines. Explore BT50" Beyond expanding its specialist workforce, NCS said it is providing AI fluency training to all employees, including courses on prompt engineering, responsible use of the technology and working with AI agents. It is also continuously upskilling more than 2,000 AI practitioners in developing and deploying production-ready agentic solutions, while redesigning software engineering roles to combine business analysis, development and testing capabilities. Early-career training programmes will offer pathways for university, polytechnic and Institute of Technical Education graduates to develop practical AI skills, including options without employment bonds. Partnerships in three sectors. Separately, NCS signed three memorandums of understanding with Changi Airport Group, the Institute of Mental Health (IMH) and Life3 Biotech to develop AI applications in aviation, healthcare and biomanufacturing, respectively. Under its partnership with Changi Airport Group, the company will enhance and scale an AI-powered runway surveillance system that detects foreign object debris. The collaboration with IMH will explore digital solutions to support patient care, including an AI-powered facial-recognition system intended to strengthen patient identification and safety monitoring in inpatient wards. Meanwhile, its partnership with Life3 Biotech will focus on using AI to improve the efficiency, scalability and sustainability of biomanufacturing processes.