Store Manager
No salary listed
Senior
Bachelor's
Chicago, IL, USA
In Person
RetailRetail Store Management
About the job
Requirements
- A high school diploma is required.
- Five years of experience in an equivalent role in a luxury environment is required.
- Demonstrated ability to meet business goals by driving results through the store team.
- Ability to network and cultivate clients.
- Strong verbal and written communication skills.
- Proficiency with point-of-sale systems, Microsoft Office Suite, Outlook, and Excel.
- Ability to stand continuously for multiple hours and lift up to 40 pounds without assistance.
- Ability to work a varied schedule each week, including nights and weekends.
Responsibilities
- Manage all aspects of the retail store.
- Lead by example in providing industry-leading customer service and building guest loyalty through the in-store experience.
- Resolve customer service issues and respond thoroughly to customer problems and complaints.
- Serve as a market expert on the competitive environment, talent network, and opportunities for strategic brand positioning.
- Achieve store goals, including sales, inventory key performance indicators, performance management, and payroll timekeeping.
- Oversee and observe client interactions, provide feedback, and ensure each client advisor delivers a tailored, personal, memorable experience that supports client retention.
- Coordinate staff training on product competency, customer service, sales techniques, and stock management, ensuring tasks are performed efficiently and effectively.
- Set reasonable sales objectives for staff, review them systematically, and identify areas for improvement to support achievement of those objectives.
- Assign and delegate responsibilities, monitor each team member's performance and contribution to store success, and conduct year-end staff evaluations.
- Identify potential future candidates and build a talent bench for the store.
- Recruit, hire, and onboard new staff to ensure adequate store staffing.
- Analyze sell-through, productivity, sales results, and customer information, and communicate findings to domestic and international business partners.
- Partner with Merchandising and Buying to ensure the store has enough product to meet customer expectations and demand.
- Oversee the stockroom and product movement to ensure inventory accuracy and storage of goods according to company standards.
- Oversee quarterly inventory and ensure company-identified key performance indicators are met.
- Build effective working relationships with peers and stakeholders throughout the organization.
- Maintain visual merchandising to company standards throughout the day and partner with the Visual Merchandising team to refresh the store based on sell-through and product availability.
Desired Qualifications
- A college degree is preferred.
About the company
Brunello Cucinelli makes high-end ready-to-wear for Women, Men, and Kids, plus lifestyle accessories, all Made in Italy. The brand blends traditional dyeing of cashmere with handcraftsmanship to create durable pieces meant to be worn for years. It distinguishes itself through a human-centered philosophy, a strong link to its Solomeo heritage, and commitments to craftsmanship and ethical practices that favor lasting quality over fast fashion. Its goal is to protect beauty and human dignity, pass on a legacy of skill and values, and grow its global presence.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Corciano, Italy
Founded
1978
Get referred to Brunello Cucinelli
See people who can refer or advise you
Simplify's Take
What believers are saying
- First-half 2026 revenue rose 9.5% to €749.4 million, and guidance increased to 10%-11%.
- Americas sales jumped 13.6% and Asia rose 10% in first-half 2026.
- Canada keeps expanding with Yorkville, Vancouver, Oakridge Park, Holt Renfrew, and Whistler openings.
What critics are saying
- Valuation already pushed to about €6 billion; multiple compression can hit hiring and expansion.
- Wholesale rose only 0.5% in first-half 2026, leaving growth dependent on retail openings.
- If affluent demand softens in Europe or China, expensive cashmere inventory turns into a margin trap.
What makes Brunello Cucinelli unique
- Brunello Cucinelli pairs Solomeo craftsmanship with tightly controlled scarcity and pricing discipline.
- Riccardo Stefanelli says 400 Italian workshops and 8,000 workers anchor its supply chain.
- The brand keeps expanding premium boutiques, including Paris on September 3, 2026.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Meal Benefits