Head of Fraud and Transaction Services

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the overall planning, administration, coordination and general management of Fraud and Transaction Services functions. Leads the oversight and end-to-end experience for all client transaction channels across Truist including: Electronic Payments (Wire/ACH/Zelle/RTP), Check, Cash, and Credit/Debit Card. As part of the end-to-end transaction flow responsibilities also include the execution of enterprise fraud solutions and support. In additional to leading the operations and strategy for these key areas, other functional responsibilities include operational oversight, product support, client service delivery and risk governance for multiple operational units to include: Deposit Account Services, Deposits Legal Processing and Escheatment, Cash Operations and Commercial Vault Services, ATM Channel Operations, Logistical Services (courier, armored car and express mail), Print/Mail/Distribution Services, Lockbox (retail and wholesale) and Account Reconciliation. As part of the overall transaction flow the leader is responsible for strategy and execution for rules/model development, systems and platforms which support fraud management practices, and the operational execution of claims handling, alerts management, and investigations of fraud and suspect fraud events, all with the objective of reducing loss and reducing client friction in transaction processing.

This leader is responsible for working closely with other Truist business leaders to develop product strategies and roadmaps in support of client experience and revenue growth and maintenance. The various transactional functions cut across all major lines of business including: Consumer/Small Business, Wealth, Wholesale, and Enterprise Payments. It is this leader’s responsibility to ensure product and service needs can be met and supported in a reliable and sustainable fashion with universal application across all channels. This leader and their functions touch 100% of Truist clients and the functions are horizontal across every delivery channel.

It is important for this leader to drive change in order to maintain the effectiveness of the transaction channels and the products/services which they support. Not only is it critical for this leader to oversee the operational execution of the various functions, but this must be performed in accordance with all internal policies/procedures and rules, laws, and regulatory guidelines which apply to the various fraud and transactional functions. It is this leader’s duty to ensure the functions are supported and delivered in a way that balances the client experience, profitability, and compliance with all applicable policies and rules. This leader is solely accountable for the delivery of these three requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Lead, plan and direct daily activities related to Deposit and Payment Operations:  
a.    Responsible for enterprise transaction processing for all check and item processing to include Lockbox.  Accountable for implementation and adherence to policies and procedures related to payment functions, including policy oversight for internal and external transaction initiation and processing.
b.    Lead various support units responsible for Deposit systems delivery and enhancements.  Manage design, integration, and user acceptance testing for new and enhanced product functions and services.
c.    Oversee Deposit Account Services including management of Deposit Compliance, enterprise client information (CIF) and DDA/SAV/IRA Administration.
d.    Responsible for enterprise internal courier, express mail shipment and delivery and armored services, supporting the Community Bank and all BB&T internal LOBs, subsidiaries and affiliates.
e.    Oversee enterprise external client mail correspondence, including statement rendering and client notifications.
f.    Oversee enterprise cash support including inventory management and vault services supporting the branch and ATM network.
g.    Oversee payment systems operations to include Wire Transfer, Automated Clearing House (ACH) and Faster Payments.
2.    Identify and implement initiatives to increase efficiency, and reduce risk, improve client and teammate service and experience, and reduce cost.
3.    Develop and implement short and long term strategic goals for Fraud and Transaction Services.
4.    Responsible for first line monitoring and mitigating operational, systemic, regulatory and reputational risk inherent in payment and deposit systems. Ensure compliance with all applicable State and Federal regulations.
5.    Being the face of Fraud internally and externally, building a strong security awareness to Truist and leading Truist in Fraud prevention.
6.    Oversee the strategic planning, selection, implementation and enhancement of processes, systems and technology solutions to support assigned operational units.
7.    Communicate strategic vision, mission and values for Fraud and Transaction Services to ensure teammate engagement and effective execution.  Lead and inspire Fraud and Transaction Services Leadership team and teammates to deliver and achieve overall performance and operational unit objectives and services.
8.    Develop and maintain knowledge of existing and emerging industry strategies, operational procedures, business models, systems and technology.
9.    Rigorously use data to drive decision making, develop new approaches, evaluate program performance, and advocate for product changes that improve the accuracy of our fraud monitoring program and transactional processing.
10.    Coordinate, research, and assist with drafting responses to internal audit and external exams/regulator requests.
11.    Lead and guide the development of Fraud and Transaction Services Teammates focusing on increasing knowledge, client service, and career advancement; build and maintain an inclusive, diverse, strong, flexible team through selection and hiring, training, performance appraisals, team building, coaching, promotion and corrective action, as needed.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in Business, Accounting or related field or equivalent education and related training
2.    Fifteen years of management experience
3.    Demonstrated leadership, innovation, and strategic planning skills across a broad scope of operational areas, as well as a creative approach to process management.
4.    Strong communication skills – written, verbal and interpersonal
5.    Demonstrated ability to successfully drive transformational change
6.    Exceptional analytical and problem solving skills
7.    Ability to engage and manage senior stakeholders both inside and outside the organization.

Preferred Qualifications:
1.    Master’s degree
2.    Graduate of Truist Leadership Development Program or similar training program at a financial institution
3.    Experience managing onshore/offshore processes
 

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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