Physician Support Representative 3

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

28

Department:

500195 Medicine/AIR Ambulatory

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

Responsibilities:

Under the direct supervision of the Practice Manager, Clinic Director and Nurse Manager works with considerable latitude for independent judgement. Responsible for all clerical preparations for providers, including but not limited to time and calendar management while optimization of provider patient schedule, coordination of patient care and information/data support. Provides direction to other secretarial staff and clerical staff. May train and coordinate activities of peers or support staff.

ESSENTIAL FUNCTIONS

• Examines the clinical schedules(s) on a continuous basis (both weekly and daily) to identify opportunities for optimizing the time and effort of providers by reviewing reports such as Clinic Utilization, Master Templates and the volume of Referrals.  Develops, enforces and continuously improves the process for obtaining all necessary information for referrals. Develops, enforces and continuously improves the process for obtaining prior authorizations for office visits, skin testing and ancillary testing.
• Serves as a primary contact for provider(s) as it relates to clerical needs.  Organizes providers’ calendars, by prioritizing appointments and meetings based on provider preferences or availability. Works with Practice Manager, Fellowship Co-coordinator, and Clinical Directors to implement scheduling changes.  Maintains and updates shared provider calendar with time away.  Chooses and recommends scheduling among competing demands.
• Applies provider preferences and protocols in selecting for routine and non-routine letters of correspondence related to appeals on denied claims, billing and patient communications. This includes compiling all necessary information and drafts for provider signature and ensuring best practices and following University polices and guidelines.
• Obtains hospital medical records for information requested by physicians, insurance companies, and attorneys.
• Master Scheduling: Using guided judgment from clinicians, prioritizes the order of referrals scheduled daily based upon patient’s medical conditions and severity. Uses judgement based on provider preference to authorize overbooking and rearranging of clinic schedules.  Authorizes rescheduling when cancellations occur by applying protocols for scheduling. Based on the nature of the pre-testing procedure, varies patient education and follow up details according to procedure.
• Patient Liaison: Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patients. Serves as the main point of contact for colleagues for all scheduling and communication questions or challenges.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer relations skills required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.