Lead Parking Supervisor

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Lead Parking Supervisor supports the successful execution of parking and traffic operations during events at State Farm Arena. This position provides hands-on leadership to frontline parking staff, helps manage traffic and parking activity, and serves as a key point of contact for guests, employees, and the Parking & Mobility management team.

The ideal candidate has experience in parking, traffic operations, parking enforcement, transportation, event operations, or another fast-paced customer-facing environment and is comfortable leading a team while making sound decisions in real time.

This role pays an hourly rate of $21.40 - $26.75.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching. 

This position will remain open until December 31, 2026.

• Lead and support Parking Ambassadors and Supervisors during live events.
• Assist with the coordination of parking, traffic, and guest-service operations.
• Monitor traffic flow, parking availability, and overall lot conditions.
• Assign staff to appropriate operational areas based on event needs.
• Ensure staff are prepared, properly positioned, and following established procedures.
• Guide and assist guests regarding parking, access, and venue information.
• Support parking enforcement and access-control procedures by identifying and appropriately addressing parking violations and access issues.
• Respond to guest concerns and resolve issues professionally or escalate when appropriate.
• Monitor staff performance and provide coaching and direction as needed.
• Communicate operational updates, issues, and incidents to Parking & Mobility management.
• Assist with event setup, ingress, egress, and closing operations.
• Complete required operational and incident documentation.
• Promote a safe, professional, and positive experience for guests and employees.
• Perform other duties as assigned by Parking & Mobility management.

• 4-6 years of prior parking, transportation, traffic control, parking enforcement, or event operations experience is strongly preferred.
• High school diploma, GED, or equivalent.
• Previous supervisory or lead experience is preferred.
• Strong customer service and interpersonal skills.
• Knowledge of parking operations, traffic flow, parking regulations, or event-day operations.
• Comfortable using technology, including handheld devices, mobile applications, radios, and other operational systems.
• Ability to communicate clearly and professionally with guests, employees, vendors, and team members.
• Ability to make sound decisions and remain composed in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Ability to coach, direct, and hold frontline staff accountable.
• Ability to identify and appropriately escalate parking, traffic, safety, or guest-service issues.
• Ability to multitask and prioritize changing operational needs.
• Must be available to work nights, weekends, holidays, and varying event schedules.
• Ability to stand and walk for extended periods.
• Ability to work outdoors in heat, cold, rain, and varying weather conditions.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.