Program Manager 2 - In-Life Services Delivery & Execution

Description

Do you thrive on transforming complex operational challenges into streamlined automated solutions? The ILS Delivery & Execution (D&E) organization is seeking a technical leader to deliver on some of our most critical and strategic initiatives, supporting our growing fleet. You'll spearhead initiatives to improve the condition of Amazon's branded fleet across North America, and be on the forefront of emerging programs within the ILS org to build the execution framework of the future. Working along-side ILS Strategy teams, and across GFP field and program teams, you'll leverage your expertise to align stakeholder (internal an external) to deliver scalable solutions that impact millions of customers worldwide. This role offers a unique opportunity to understand end-to-end functions of ILS and while serving as a technical expert and critical leader for emerging initiatives. You'll partner with cross-functional teams to identify automation opportunities, design robust forecasting models, and implement solutions that enhance operational efficiency at scale.



Key job responsibilities
• Drive end-to-end program management for large-scale automation initiatives that eliminate redundant tasks and improve operational efficiency across D&E functions
• Create E2E execution requirements and for emerging programs to ensure operational feasibility, collaborating with strategy and field teams to deliver scalable solutions.
• Lead cross-functional alignment between Strategy teams, Field/Operations teams, and Vendors to identify optimization opportunities and implement data-driven solutions
• Proactively identify risks and dependencies across complex technical programs, ensuring alignment with organizational objectives and driving resolution of technical and operational blockers


A day in the life
Your day will be a dynamic blend of strategic thinking and hands-on problem-solving. You'll collaborate with cross-functional teams, dive deep into operational challenges, and offer simple and effective solutions. You might start by reviewing automation metrics from recent deployments, then transition to a design session with engineers on new forecasting algorithms, followed by stakeholder meetings to align on program priorities and remove blockers.

About the team
This role exists within the D&E (execution) organization, part of the In-Life Services organization, as a strategic leader for program implementation and execution. Our team focuses on optimizing asset utilization and availability through innovative technology solutions that directly impact customer delivery experiences.
We're building the future of fleet sustainable solutions by leveraging best practices and developing scalable solutions across our evolving and growing fleet. Join us in creating scalable solutions that enhance operational excellence while fostering an inclusive environment where technical innovation drives measurable business impact.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.