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United Airlines

Flies passengers and cargo worldwide from US hubs

Senior Manager - Quality Engineering

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeChicago, IL, USAIn-person

About the Job

Requirements

  • A bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
  • At least 5 years of management experience in Quality Engineering or an IT leadership-related role.
  • At least 3 years of experience implementing test automation frameworks.
  • At least 3 years of experience supporting release automation (continuous integration/continuous deployment) and application performance testing.
  • Knowledge of software testing strategy, test automation, continuous integration/continuous deployment, DevOps, and software development lifecycle management.
  • Knowledge of test case design, software test case management, test environment management, regulatory compliance, Agile testing, programming or scripting, continuous improvement, project or program management, technical reporting, and test auditing.
  • Knowledge of artificial intelligence or machine learning, policy design and development, security testing strategy, cyber risk management, and cloud testing strategy.

Responsibilities

  • Lead multiple Quality Engineering teams and managers, providing strategic direction, talent development, workforce planning, and organizational leadership across a portfolio of products and platforms.
  • Assess and align quality assurance resource capacity, skillsets, and organizational structure with evolving testing demands, delivery priorities, and competency requirements.
  • Define and execute enterprise quality engineering strategies, aligning quality objectives with business goals, product roadmaps, customer experience, and engineering transformation initiatives.
  • Oversee end-to-end quality assurance lifecycle execution, including test planning, execution, validation, and user acceptance support across multiple teams.
  • Guide estimation, planning, and prioritization of testing efforts for new features, products, and platform capabilities.
  • Oversee execution of test plans across teams, ensuring timely delivery, adequate test coverage, and proactive mitigation of risks to project timelines and deliverables.
  • Drive AI-powered quality transformation by implementing generative AI, agentic AI, predictive analytics, and intelligent automation to improve software quality, delivery speed, and engineering productivity at scale.
  • Establish and govern enterprise-wide quality practices, standards, frameworks, and metrics across Agile, DevOps, on-premises, and cloud-native environments.
  • Collaborate with development, product, and business stakeholders to support user acceptance testing, align validation criteria, and ensure business readiness for releases.
  • Lead large-scale automation, continuous testing, and quality observability initiatives, integrating quality intelligence into continuous integration/continuous deployment pipelines and software delivery processes.
  • Establish and govern defect management practices, including defect tracking, prioritization, and resolution processes.
  • Monitor and optimize organizational performance using quality metrics, AI effectiveness measures, operational key performance indicators, and customer outcomes.
  • Identify and address systemic quality risks by monitoring testing progress, defect trends, and quality indicators.
  • Partner with senior technology and business leaders to influence investment decisions, manage quality risks, prioritize transformation initiatives, and drive measurable business outcomes.
  • Define and govern enterprise quality engineering strategies, standards, frameworks, and operating models; integrate quality throughout the software development lifecycle using automation, AI-enabled quality engineering, observability, and data-driven insights.
  • Oversee quality execution across large-scale programs and product portfolios, ensuring alignment with architectural standards, security requirements, regulatory obligations, and enterprise governance policies.
  • Evaluate emerging technologies, AI capabilities, and industry best practices, and advance organizational capabilities, engineering productivity, innovation, and continuous improvement.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

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