Teleperformance Spain

Runs multilingual customer support and sales services

Spanish Speaking Google Ads Onboarding Account Manager

Account ManagementPosted on Nov 11

Full-timeBarcelona, Spain€18k - €21k

About the Job

Requirements

A BA/BS degree or equivalent work experience is required.
C2-level Spanish and C1-level English proficiency are required.
At least 12 months of experience in sales and/or marketing, including client-facing experience, is required.
Ability to complete defined tasks independently and ask for help when needed.
Experience using customer relationship management systems to update records or check customer information.
Familiarity with AI tools and willingness to learn how to use them to support communication.
Ability to communicate effectively in work situations and improve clarity.
Ability to deliver structured presentations and write professional messages.
Ability to show initiative in familiar tasks and maintain a helpful attitude.
Ability to work independently with support and communicate with teammates.
Understanding of how the role contributes to business outcomes.
Ability to conduct competitor research using clear instructions.
Customer-service focus and ability to improve customer experience.
Knowledge of Spanish business culture and regional differences to establish business relationships and tailor sales strategies.
Familiarity with key sectors of the Spanish economy, business opportunities, and industry needs.
Ability to communicate effectively with Spanish professionals and adapt communication style to context and interlocutor.
Understanding of Spanish business language nuances, with verbal and written communication skills.
Basic knowledge of Spanish business regulations, including labor and commercial laws.
Familiarity with Spanish data privacy laws, including LOPD and GDPR.

Responsibilities

Serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing pay-per-click campaigns for digital marketing advertisements.
Make outbound customer calls to promote and sell services.
Identify customer objectives and offer solutions adapted to their needs.
Set up strategic, results-driven campaigns designed for immediate impact and sustainable long-term performance.
Increase customer spend and upsell campaigns.
Create, maintain, and update a customer database with complete information.
Handle a high volume of potential clients daily through phone calls.

Desired Qualifications

A master's degree in Marketing or Communications is preferred.
Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
Work effectively with others and share ideas and resources to achieve common goals.
Exchange information, ideas, and messages effectively through various channels.
Understand and manage one's own emotions and those of others to foster positive relationships and improve the impact of actions.
Consider and appreciate diverse perspectives and ideas.
Evaluate information and arguments to make informed decisions based on data insights.
Approach problems and challenges with a focus on practical, effective solutions.
Apply an innovative, creative, proactive, and risk-taking mindset to problem-solving and opportunity identification.

Spanish Speaking Google Ads Onboarding Account Manager

Teleperformance Spain · Barcelona, Spain (Hybrid) · Contract · Posted 2026-11-11

Salary: EUR 18,000–21,000

Workplace: hybrid

Department: GL_OB_KSS

Description

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

This role is tailored for individuals who can navigate the complexities of the market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. This involves building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base.

Responsibilities

In this role you will serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement.
Make outbound customer calls to promote and sell services.
Detect and understand customer’s objectives and offer adapted solutions for their needs.
Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability.
Be responsible for increasing spend and campaign´s upselling.
Create, maintain, and update a customer database with complete information.
Handle a high volume of potential clients daily through phone calls.

Requirements

Requirements

BA/BS degree (MA/MSc in Marketing or Communications preferred) OR equivalent work experience
Language Skills: C2 level of Spanish and C1 level of English.
12 months of experience in sales and/or marketing: previous client-facing experience, particularly in high-stakes environments.
Able to complete clearly defined tasks independently and ask for help when needed.
Has used CRM systems for tasks like updating records or checking customer info
Has explored AI tools and is learning how to use them to support communication
Communicates effectively in work situations and is improving clarity.
Likes working toward shared goals and contributing to team success.
Can deliver structured presentations and write professional messages.
Shows initiative in familiar tasks and maintains a helpful attitude.
Works independently with support and communicates well with teammates
Understands how their role contributes to business outcomes.
Can help with competitor research using clear instructions.
Focuses on helping customers and improving their experience.

Specialized Skills for the Spanish Market

Spanish Market Knowledge: understanding of the Spanish business culture and regional differences to establish business relationships and tailor sales strategies.
Familiarity with the key sectors of the Spanish economy, identifying business opportunities and understanding specific industry needs.
Spanish Communication: ability to communicate effectively with Spanish professionals, adapting communication style to the context and interlocutor.
Understanding of the nuances of Spanish business language.
Skill in both verbal and written communication.
Spanish Legal Knowledge: basic knowledge of Spanish business regulations, including labor and commercial laws, to ensure regulatory compliance.
Familiarity with Spanish data privacy laws (LOPD and GDPR) to adapt communication and data collection strategies.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Full-time (39 hours/week) hybrid position in Barcelona with a salary of 19.623,94 € € + up to 2.290,42 € gross/year in bonus.
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
Private Health Insurance.
Continuous skill development and certifications.
Clear career growth opportunities supported by coaches and a motivating team environment.
Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1989

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