Clinical Adoption Ambulatory Access Management Analyst

Schedule: Days: M-F

Job Location Type: Remote

Your experience matters 

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ^®.

More about our team 

The Clinical Adoption Analyst educates providers and others in Medical Group Services practices on documentation within the EHR system, focusing on supporting workflow and meeting quality and regulatory standards using course material and training guidelines developed by others.  Serves as first line of support for issues.  Manages provider scheduling following the Lifepoint scheduling guidelines.

How you’ll contribute 

A Clinical Adoption Analyst who excels in this role will:

• Train providers and clinical staff on Lifepoint standard use of the athena clinical system and communicate and resolve issues for clinicians, vendors and team members when needed

• Assist and act as first point of contact for clinicians as they use supported ambulatory systems to manage patient care

• Review known issues and receive new issues from users.Communicate to vendors, market leadership, Service Now, etc. as required.

• Demonstrate proficiency with Lifepoint supported applications and develop a strong understanding of current clinical and business processes, practices and workflows in order to effectively train users

• Participate in training and work with end users and the respective systems vendors

• Provide go-live support for providers and clinical staff during go-live and provide on-going end-user and new employee training

• Coordinate training logistics and utilize training communication plans to provide an awareness of educational offerings, procure supplies and materials, and manages scheduling and registration for classes

• Participate in change management regarding fixes and enhancements, to assist staff in adopting new functionality and workflows and participate in coordination and communication of system updates and changes

• Conduct specialized training such as new employee orientation, mock-up, etc., as required or assigned by management

• Provide on-site support during high peak time initials go-lives, optimizations and for new functionality

• Collaborate with the project team to populate and establish training environments for training activities

• Serve as division liaison for new provider and department additions.Assist local market leadership with gathering forms and timely submission for the athena build. 

• Serve as division liaison for data import requests.Working with vendors and local market leadership, coordinates extracts, timely imports and validation testing and review of imported data.

• Coordinate campaigns for each market including regular campaign schedules and custom requests.

• Review known issues and receive new issues from users.Communicate to vendors, market leadership, Service Now, etc. as required.

• Serve as the primary contact for scheduling issues/requests.Working with leadership and practice managers, create and manage scheduling templates and online presence of the provider’s schedules following the Lifepoint scheduling guidelines.

• Provisions system access to all end users in alignment with all regulatory and compliance requirements.Supports single sign-on with EMR Vendor, HSC security, local IT and users.

• Ensures users are in proper local roles, both clinical and billing.Audits the roles regularly.

• Assists with vendor management of user access processes for EMR systems.Ensures SLAs as are met, appropriate documentation for requests are stored and termination requests areprocessed timely.

• Perform other duties and tasks as requested within the scope of the department’s purview.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development: Ongoing learning and career advancement opportunities.

What we’re looking for 

• Education: High School Diploma or GED equivalent

• Experience: 1+ years of relevant experience; 1 year of Athena experience and access/user management required

EEOC Statement

“Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

You must be authorized to work in the United States without employer sponsorship.