Full-Time
Customer Service Technician
Brightspeed
1,001-5,000 employees
Delivers high-speed fiber Internet subscriptions
No salary listed
Hanover County, VA, USA
In Person
 Customer Experience & Support (1) |
|---|
- High School diploma or equivalent experience
- Ability to distinguish colors on facilities
- Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
- Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
- Basic computer skills including MS Office applications
- Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
- Ability to work aloft (e.g. ladder)
- Ability to work outside in all weather conditions and at various hours of the day/night
- A valid driver’s license and satisfactory driving record
- Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
- Accountability/dependability (on time and on load when scheduled and serve on call as needed)
- Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
- Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
- Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
- Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
- Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
- Performing maintenance and repair on outside plant facilities
- Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
- Observing all safety rules and regulations
- Assisting other technical personnel in the performance of their duties when requested
- Actively supporting sales and marketing related activities
- Directing customer facing work and sales referrals
- Prior experience as a customer facing telecom operations technician
- Basic electricity training/certification or documented equivalent work experience
- ADSL installation/repair experience (self/full installs)
- A+/Net + Certified Required Soft Skills
Brightspeed provides high-speed fiber Internet for homes and businesses in the United States, focusing on underserved areas, through subscription plans. It builds and operates a fiber network that delivers internet via fiber-optic connections, with speeds and features set by monthly plans and optional add-ons. It differentiates itself by targeting underserved communities with a fiber-first network and a simple, predictable pricing model, backed by Apollo Funds after acquiring the platform from Lumen Technologies. Its goal is to expand access to reliable, top-tier fiber Internet for more people and to support community growth through better connectivity.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$5.1B
Headquarters
Charlotte, North Carolina
Founded
2021
Simplify's Take
What believers are saying
- 84% Pennsylvania fiber complete, enabling 192,000 locations by May 2026.
- $41.7M BEAD funding accelerates 9,079 new Pennsylvania connections.
- Door-to-door sales in 50+ communities boost subscriber conversions.
What critics are saying
- AT&T Fiber promotions steal 20-30% Pennsylvania subscribers within 6 months.
- NTIA audits trigger $41.7M BEAD clawback, halting 36,700 builds.
- T-Mobile 5G captures 40% rural Tennessee prospects at $50 monthly.
What makes Brightspeed unique
- Brightspeed targets underserved rural areas in 20 states with fiber builds.
- Nation's third-largest fiber builder completes networks in Blue Ridge Summit and Marinette.
- Apollo Funds-backed platform serves 7.3 million locations from Charlotte headquarters.
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Your Connections
People at Brightspeed who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays
Hybrid Work Options
Stock Options
Company Equity
401(k) Retirement Plan
Wellness Program
Mental Health Support
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Training Programs
Professional Development Budget
Conference Attendance Budget
Legal Services
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Employee Discounts
Commuter Benefits
Healthcare
Life Insurance
PTO
Paid Sick Leave
Company News
Back to Newsroom March 24, 2026 Brightspeed Fiber build tops 90% in Tennessee, completed in 13 communities. Media contact Company representatives are going door to door to help residents connect to the country's fastest internet service* CHARLOTTE, N.C. - March 24, 2026 - Brightspeed, the nation's third-largest fiber broadband builder empowering families and businesses with multi-gig-speed internet service, today announced that its fiber network build is 90 percent complete in Tennessee. Now, nearly 180,000 families and business owners in the Volunteer State have access to the country's fastest internet service.* The company's fiber network build is 100 percent complete in Butler, Elizabethton, Erwin, Greenville, Hampton, Midway, Mosheim, Mountain City, New Tazewell, Ooltewah, Roan Mountain, Stoney Creek and Sullivan Gardens. Brightspeed's fiber network deployment is complete in Unicoi County where nearly 6,800 locations are now fiber-enabled. "The completion of Brightspeed's fiber network represents significant advancement for Unicoi County," said Amanda Delp, Unicoi County Chamber of Commerce executive director. "Expanded access to reliable, high-speed connectivity strengthens our ability to support economic growth, empower small business and create new opportunities for our residents. We're excited to see how this investment enhances our community today and helps position Unicoi County for continued success." Connecting with the community door to door With construction complete in many communities, Brightspeed is shifting its focus to helping residents and businesses get connected. Brightspeed representatives are currently going door to door in Butler, Churchill, Elizabethton, Erwin, Johnson City, Kingsport, Mountain City, New Tazewell, Ooltewah, Piney Flats and Roan Mountain to inform residents about upcoming fiber service availability. Tennesseans can expect: * Who: Friendly, fully trained sales representatives wearing Brightspeed-branded apparel. * What: Information about Brightspeed's fiber internet service, plan options and benefits. * Why: To help bridge the digital divide by expanding access to fast, affordable, and reliable internet in areas where quality options have historically been limited. "This expansion is about more than building a network; it's about changing what's possible for the communities we serve," said Tshacha Romeo, director of sales channel at Brightspeed. "As more Tennessee neighborhoods come online, families and small businesses gain the speed and reliability they need to work, learn, connect and grow. Our teams are out in the community making sure residents know that opportunity is now available right where they live and work." Leveraging state and federal investments Brightspeed's expansion in Tennessee is supported by both private investment and public funding partnerships. The company recently announced that Tennessee awarded Brightspeed more than $14 million in federal Broadband Equity Access and Deployment (BEAD) program funding** to augment its private investment in building its fiber network to reach another 2,757 locations in the state. Additionally, Tennessee awarded Brightspeed nearly $7 million in American Rescue Plan Act (ARPA) funds to give 2,812 Tennesseans access to high-speed connectivity they don't have today. Once construction is complete, Brightspeed Fiber Internet will reach more than 200,000 homes and businesses statewide. Check availability and get connected Fast, reliable internet is more than convenient. It creates opportunity. Brightspeed's continued investment in Tennessee helps ensure communities aren't left behind in today's digital economy. Residents and businesses can check service availability and explore internet plans at www.brightspeed.com. [*As determined by HighSpeedInternet.com's 2025 Annual Service Provider Review] [**Provisionally awarded pending approval by NTIA] About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Its nearly 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com.
ETSU Esports announces Brightspeed as presenting partner of Tri-Cities Slam. Hunter Mehaffey February 23, 2026 East Tennessee State University's Esports Division will host the third annual Tri-Cities Slam, presented by Brightspeed, a three-day collegiate esports tournament taking place March 6-8 in conjunction with ETSU-Con. The event will feature national collegiate competition in Rocket League and Super Smash Bros. Ultimate, bringing together 20 Rocket League teams from across North America. Participating institutions include schools as far west as California State University, Northridge, and internationally from Conestoga College in Canada. This year's tournament boasts one of the largest spring collegiate esports prize pools in the region, with $4,000 awarded for Rocket League and $1,500 for Super Smash Bros. Ultimate, distributed among the top four finishers. The most significant development for the 2026 event is its presenting partnership with Brightspeed, a leading internet service provider investing in high-speed connectivity across the Tri-Cities region. "We're incredibly excited to welcome Brightspeed as the presenting partner of the Tri-Cities Slam," said Jeff Shell, head coach of the Esports Division. "For gamers, internet speed and reliability aren't luxuries; they're essential. Brightspeed's commitment to delivering high-quality connectivity to our region makes this partnership a natural fit." Brightspeed will host on-site activations throughout the weekend, engaging not only ETSU students but also the thousands of visitors attending ETSU-Con and tuning in online from across the country. "This partnership is truly a win-win," Shell said. "Brightspeed gains direct engagement with a highly connected, tech-savvy audience, while our program continues to elevate the scale and visibility of collegiate esports at ETSU. Their support helps us offer one of the largest prize pools of the spring season and positions this event as a premier national competition." "At Brightspeed, we believe fast, reliable fiber internet powers more than just connections; it powers competition, creativity and community," said Lymari Muñoz, Brightspeed local marketing manager. "We're proud to serve as the presenting partner of the Tri-Cities Slam and support ETSU's Esports Division as they bring top collegiate talent from across North America to compete right here in the Tri-Cities. Events like this showcase how critical high-performance connectivity is for gamers, students and fans alike." Founded initially to showcase regional collegiate talent from institutions including Milligan University, King University and Northeast State Community College, the Tri-Cities Slam has evolved into a national competition. This year marks its most ambitious expansion yet. East Tennessee State University was founded in 1911 with a singular mission: to improve the quality of life for people in the region and beyond. Through its world-class health sciences programs and interprofessional approach to health care education, ETSU is a highly respected leader in rural health research and practices. The university also boasts nationally ranked programs in the arts, technology, computing, and media studies. ETSU serves approximately 14,000 students each year and is ranked among the top 10 percent of colleges in the nation for students graduating with the least amount of debt.
Lightcurve opens fiber network in Centralia and Chehalis, Washington. CENTRALIA & CHEHALIS, Wash. - (BUSINESS WIRE) - Lightcurve, the fast-growing broadband provider serving communities across Washington state, today announced that it is making its new high-speed fiber-optic networks in Centralia and Chehalis available to customers, bringing the fastest available internet service to thousands of homes and businesses in Lewis County. In Chehalis, nearly 2,000 locations are now eligible for Lightcurve's 2-gigabit symmetrical fiber service, and the company has already connected its first customer, Duane and Judy Harris. In Centralia, Lightcurve's new fiber network now reaches hundreds of locations, and more than 1,000 additional locations are planned to come online in 2026. "By completing these networks we're helping bring reliable, future-ready broadband to residents and businesses that have long needed modern infrastructure," said Beth Barnes, SVP of Sales and Marketing at Lightcurve. "It's not only an important milestone for those of us at Lightcurve, but for the families and communities that we are serving." The completed projects highlight a series of recent advancements for Lightcurve in Central Washington. Lightcurve recently announced the start of new fiber network construction in Selah and in rural areas of Kittitas County, including the Thorp and Edgemont communities where the work will bring symmetrical speeds of up to 2 gigabits to roughly 400 underserved homes and businesses. The company will also soon be completing fiber infrastructure in Ellensburg. "Having fast, reliable internet has completely changed how we stay connected," Duane Harris said. "Video calls with family are clear and effortless, sharing photos happens instantly, and everyday online tasks are executed more smoothly. It's brought real convenience to our daily routines and keeps us connected to the people who matter most." Lightcurve, headquartered in Tacoma, has accelerated fiber expansion across Pierce, Thurston, Lewis and Kittitas counties as part of its long-term strategy to improve service reliability and increase broadband in Washington - even in the most rural areas. Residents and businesses in Centralia and Chehalis can inquire about service availability and sign up at getlightcurve.com. Ezee Fiber announces expansion to Salem, Oregon Brightspeed announces broad launch of Wi-Fi 7 US Signal announces 1,000+ new fiber miles across Ohio and Indiana
Beyond broadband: Brightspeed invests $580K+ in STEM and esports initiatives, giving biggest boost to North Carolina schools. News provided by. Company's investment in home state goes well beyond connecting 1.1M North Carolina homes and businesses to reliable, high-speed internet CHARLOTTE, N.C., Dec. 16, 2025 /PRNewswire/ - Brightspeed, the nation's third-largest fiber builder and provider of the country's fastest internet service, as determined by HighSpeedInternet.com's Annual Service Provider Review 2025 announced its more than $580,000 investment in youth technology and esports initiatives benefitting numerous schools and programs across North Carolina. "Investing in technology education and esports is a natural extension of our commitment to North Carolina," said Sabrina Anderson, Brightspeed local marketing manager. "As we build a world-class fiber network across our home state, we're equally focused on expanding opportunities for the students who will power our communities tomorrow. These initiatives give young people hands-on access to the tools, skills and experiences that prepare them for the digital future." Brightspeed's technology and esports initiative funding includes: * a $350,000 sponsorship of the Coca Cola All Stars Golden Ticket contest, Formula STEM Esports Cup and the Players League Madden NFL tournament hosted in Charlotte, North Carolina, * more than $200,000 as primary sponsor of two Bright Future Tech Lab contests that have awarded the full build out of technology labs to Triton High School in Erwin, North Carolina and most recently to Orange High School in Hillsborough, North Carolina, * $15,000 in support of Wesleyan University to fund scholarships, equipment and esports program travel, * a $10,000 grant to support Rocky Mount High School Gryphon Elite esports team and * sponsorship of the Wake Forest Parks, Recreation and Cultural Resources (PRCR) Department's four-part esports tournament called Battle in the Forest. "This scholarship will help ease the financial burden my parents carry in supporting my academic journey," said Shafiq Nuijts, Wesleyan University student and recipient of Brightspeed funded scholarship. "It will also allow me to focus more deeply on my education and my internship this upcoming summer. As an international student, my experience has always involved balancing the challenges of maintaining my F-1 status, keeping a high GPA and reassuring my parents that their investment in me is being put to meaningful use. This scholarship affirms that commitment and motivates me to continue striving for excellence." Brightspeed is headquartered in North Carolina where it is currently building a state-of-the-art multi-gig speed fiber network that will reach more than 1.1 million homes and businesses - its largest fiber build across the company's 20-state footprint. So far, the company has reached nearly 600,000 locations. Brightspeed delivers the fastest and most responsive speeds in Dunn, Henderson, Roanoke Rapids,[1] the most responsive speeds in Elizabeth City and Rocky Mount,[2] and the fastest speeds in Washington.[1] In North Carolina, Brightspeed is the proud recipient of more than $244 million in broadband grants awarded by the N.C. Department of Information Technology's (NCDIT) Division of Broadband and Digital Equity under the state's Completing Access to Broadband (CAB) and Growing Rural Economies with Access to Technology (GREAT) programs, as well as nearly $91 million in Broadband Equity, Access and Deployment (BEAD) grant funding.[3] These grants will enable Brightspeed to connect nearly 122,000 North Carolina households and businesses to its blazing fast network. "These grants represent more than funding; they represent trust," said Steve Brewer, Brightspeed director of government affairs. "We take seriously the responsibility the state has placed in Brightspeed to expand access, accelerate growth and ensure more North Carolina households have a fair shot at world-class connectivity. Our team is proud to work hand-in-hand with state partners to deliver on that promise and to continue to invest in the communities we serve beyond connectivity to broadband." About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Our nearly 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com. SOURCE Brightspeed
There's something special about the holiday season in Pittsboro - where sparkling lights, joyful gatherings, and a sense of togetherness make every moment shine. For those who call Chatham Park home, it's all right at your doorstep. This year, get ready for a Pittsboro holiday season to remember with festive traditions, local events, and plenty of opportunities to make lasting memories close to home. Music, lights, and moments that matter. The holidays take center stage at MOSAIC at Chatham Park with Brightspeed's Merry + Bright Christmas Drone Light Show on Saturday, December 6, 2025. This signature event will transform MOSAIC into a festive destination featuring live performances, family activities, and a vibrant holiday market with more than 30 local vendors. The celebration begins at 6:00 PM with a concert by Big Time Shine, followed by the dronelight show at 7:00 PM - a dazzling display that lights up the night sky in bright colors and motion. Families can also enjoy free photos with Santa, Christmas train rides, and kids' crafts and activities. With delicious treats, cheerful music, and something for everyone, it's an evening of wonder you won't want to miss - right here in Chatham Park. Small-Town Pittsboro traditions. Downtown Pittsboro captures the timeless spirit of the season with the Pittsboro Tree Lighting Celebration, taking place Sunday, November 23, 2025, from 3:00 - 6:00 PM in downtown Pittsboro. This magical evening features a tree lighting ceremony, a visit from Santa Claus, and live entertainment on the main stage. Families can enjoy delicious food trucks, a festive vendor market perfect for holiday shopping, and plenty of fun for the kids, including train rides and a bounce house. The celebration continues with the Pittsboro Christmas Parade on Sunday, December 14, 2025, at 3:00 PM. Floats, marching bands, and local groups fill the streets with Christmas joy, bringing the community together for one of the season's most beloved traditions. Bundle up, grab a cup of cocoa, and enjoy this festive afternoon in downtown Pittsboro. Shopping local, holiday style. On Sunday, December 7, 2025, from 12:00 - 4:00 PM, discover one-of-a-kind gifts at Downtown Pittsboro's First Sunday Holiday Market. Local artisans, handmade crafts, and festive treats make it easy to find something special while supporting the community. Pair your shopping with a stroll through downtown's decorated storefronts, and you've got the perfect holiday outing. Celebrate the season close to home. Living at Chatham Park means more than just having a beautiful home, it means being part of a community where holiday traditions and modern conveniences come together. From small-town parades and tree lightings to spectacular light shows at MOSAIC, there's no shortage of ways to make this a Pittsboro holiday season to remember.