HOA Community Manager

Spectrum Association Management is starting a new division focused on condominiums and are calling it Kiwi Condo Management. KIWI Condos is seeking an experienced and proactive candidate to join our team. In this role, you will oversee all aspects of condominium community management, ensuring exceptional service delivery and operational efficiency. You will serve as the primary liaison between the Board of Directors, residents, and vendors, ensuring smooth day-to-day operations for up to 6 Condominium buildings. You will work out of the local Chandler office. This position requires strong leadership, financial acumen, and a customer-focused approach to maintaining high-quality living environments for condominium communities.

Candidates must have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. We can train you on HOA management. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues.

We do not hire employees… We hire a work family.

WHAT IS A COMMUNITY MANAGER?

Put simply, the community manager position is the face of our organization! It is a very multi-faceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of condominiums – all while having a positive attitude.

 WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER?

Although we like to say no day is the same, there are many things you will be responsible for regularly as a Community Manager:

• Passionately live our Same Day Response Policy.

• Engage with board members and homeowners in your community.

• Manage direct reports within the community.

• Manage daily, weekly, and monthly tasks for your associations.

• Plan for and facilitate association board meetings and annual meetings.

• Vendor relations, including the bidding and project management process.

• Consult with other departments in support of your communities.

• Risk Management, Insurance, and Litigation Support.

• Prepare budgets and manage the finances of the associations.

• Must be available for after-hour phone calls and emergencies

• Plus, additional tasks, as necessary.