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Pure Storage

Delivers all-flash storage hardware and services

Director – Business Intelligence & Operations - Global Advanced Services

Business OperationsUpdated on Nov 5
Full-timeResearch Triangle Park, Durham, NC, USA

About the Job

Requirements

  • 10+ years of experience in business operations, business intelligence, sales operations, strategy, analytics, professional services, consulting, or a related discipline.
  • Proven ability to establish business intelligence frameworks, drive operating rhythms, and influence executive decision-making within a complex, global matrixed enterprise.
  • Expert understanding of professional services business models, including synthesizing bookings, revenue, utilization, and delivery metrics into operational strategies.
  • Proficiency with enterprise workflow and business intelligence ecosystems such as Salesforce, ServiceNow, Snowflake, customer relationship management (CRM), and professional services automation (PSA) systems.
  • Ability to travel as needed (~5–10%).

Responsibilities

  • Establish and lead the annual planning rhythm, governance mechanisms, and operational reviews across global Advanced Services, translating organizational priorities into consistent execution frameworks.
  • Oversee the development of real-time, executive-ready dashboards and reporting models connecting pipeline, bookings, utilization, and customer outcomes to business performance.
  • Partner with Service Sales and Delivery Operations to refine capacity planning, renewal forecasting, and pipeline analytics, maximizing renewal rates and expanding service account opportunities.
  • Lead cross-functional initiatives to streamline workflow processes, eliminate reporting friction, and standardize metrics definitions across global regions.
  • Build, mentor, and empower a high-performing team of operations and business intelligence professionals, fostering analytical rigor, proactive problem-solving, and cross-functional impact.
  • Partner directly with senior executive leaders across Finance, Sales, Product, and Delivery Operations to turn complex operational data into actionable business intelligence that boosts revenue growth, capacity utilization, and forecast precision.

About the Company

Pure Storage

Delivers all-flash storage hardware and services

Pure Storage provides data storage solutions including all-flash storage arrays, cloud storage, hybrid cloud, and data protection services. Its products work by using flash memory to deliver fast data access, with Evergreen One offering a subscription-based, continuous update and maintenance model that keeps hardware and software up to date without replacing hardware. The company differentiates itself from competitors through a focus on high-performance all-flash storage, scalable data management, and a subscription-based Evergreen model that sustains ongoing software/firmware updates. Its goal is to help businesses manage, protect, and access their data efficiently at scale with sustainable, environmentally friendly storage solutions.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Santa Clara, CA
Founded
2009

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