Implementation Manager @ Movable Ink

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

Responsibilities:

Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
Possess an understanding of client’s business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward
Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
Configure and thoroughly QA campaigns ahead of launches
Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs

Qualifications:

2+ years of account, project, or implementation management experience required
Experience with email service providers or email marketing company
Ability to multitask, prioritize, and manage time efficiently
Good communication skills and the ability to synthesize complex topics for multiple audiences
Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
Strong troubleshooting and problem-solving skills
High level understanding of Email Marketing strategies
Attention to detail and a strong commitment to quality
Strong technical affinity, ability to quickly learn and use new technologies

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

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