MedStar Health

Not-for-profit health system delivering patient care

Officer 2 Unarmed

Security Guarding & PatrolPosted on Nov 6

Full-timeBaltimore, MD, USA$18.70 - $32.72 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required; an associate's degree is preferred.
One to two years as an SPO commissioned officer and one year of satisfactory performance as a MedStar Security Officer I is required, or five to seven years of total related security or law enforcement experience is required. One year of relevant professional-level work experience may substitute for one year of required education.
A valid in-state driver's license is required.
If commissioned as an SPO, ongoing training requirements must be satisfied to maintain the Maryland and/or DC commission.
CPR certification, including BLS and NRP, for healthcare providers from the American Heart Association or American Red Cross is required within 90 days.
Successful completion of MedStar initial training related to violence prevention, de-escalation, and crisis prevention intervention is required.
Verbal and written communication skills are required.
Interpersonal skills and the ability to remain calm and thoughtful during a crisis are required.
Ability to assist in de-escalating situations involving strong emotions and conflict is required.

Responsibilities

Help ensure a safe environment for patients, staff, and visitors by patrolling hospital property, responding to assistance requests, identifying conditions or persons that may affect safety or security, and following established policies, procedures, and regulations.
Assist the supervisor with daily shift oversight by monitoring the communication center and security officers’ work, and making on-the-spot corrections when needed.
Serve as a resource or mentor to security staff, conduct in-service training, and assist with training new associates.
Assume the charge role as needed.
Collect and secure patient valuables and lost-and-found articles.
Conduct designated security patrols throughout the facility and, when required, patrol the campus or grounds by security motor vehicle or bicycle.
Observe and monitor conditions, objects, or persons that may require police action; control access; inspect packages of people leaving buildings; and report safety, security, and law violations.
Respond promptly to emergencies, security calls, and medical code calls to provide assistance.
Monitor camera surveillance and other security technology systems as directed; monitor patient and visitor conduct on hospital premises; and question unauthorized persons as needed.
Participate in investigations, maintain records, prepare incident reports and related documents, follow up to close incidents, notify appropriate authorities or superiors, and request backup assistance as necessary.
Use nonviolent crisis intervention and de-escalation techniques to help keep staff, patients, visitors, and others safe and calm, and assist with restraints as needed.
Testify at legal proceedings, hearings, and trials when required.
When law enforcement authority may be needed, secure the scene, preserve evidence, detain and secure suspected criminal perpetrators, and assist responding law enforcement as directed. Complete written reports and, when subpoenaed or requested, notify MedStar Legal Counsel and obtain guidance for testimony.
Work cross-functionally to support safe and secure environments.
Assist in developing department goals, objectives, policies, and procedures, and ensure compliance with facility policies, procedures, and applicable governmental and accreditation regulations.
Interact with visitors, staff designated security posts, and communicate with security staff and the public to support security-department quality outcomes.
Participate in meetings, committees, community outreach, and multidisciplinary quality and service-improvement teams.
Perform other duties as assigned.

Desired Qualifications

Commission as a Special Police Officer by Maryland State Police and/or the District of Columbia Metropolitan Police Department is preferred.
Basic or Advanced Certified Healthcare Security Officer (CHSO) certification from IAHSS is preferred.
Basic computer skills are preferred.

About the Job

General Summary of Position
Ensures a safe environment for our patients staff and visitors. Patrols hospital property responds to calls for assistance and reports on conditions objects or persons which may impact the security and/or safety of patients associates physicians visitors or vendors and responds according to established policies procedures and regulations. Mentors and trains security staff. Assumes charge role as needed. Security Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts." May obtain and maintain State of Maryland and/or District of Columbia Metropolitan Police Department Special Police Officer commission to carry out duties associated with crime control and response designated as an Unarmed Security Officer assigned and deployed within the hospital consistent with the limitations of the Unarmed SPO commission from Maryland State Police or District of Columbia Metropolitan Police Department.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.

Assists supervisor with daily supervision of the shift to include monitoring communication center and monitoring security officers to ensure that their duties are being performed correctly. Makes on-the-spot corrections when needed.

Acts as a resource or mentor to security staff.

Conducts in-service training.

Assumes charge role as needed.

Assists with training of new associates as necessary.

Collects and secures patient valuables and lost-and-found articles.

Conducts designated security patrols throughout the facility as directed. May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.

Observes and monitors conditions objects or persons which might require police action. Controls access to and inspects packages of those leaving buildings. Reports all safety security and law violations.

Immediately responds to emergencies to provide necessary assistance to employees and customers. Responds to security and medical code calls.

Monitors camera surveillance and other security technology systems as directed. Monitors conduct of patients and visitors on hospital premises; confronts unauthorized persons for questioning as needed.

Participates in investigations; maintains records and prepares incident reports and other documents pertinent to security activities. Continues to follow-up as needed to bring incident to closure. Notifies appropriate authorities or superiors and calls for back-up assistance as necessary.

Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff patients visitors and all others remain safe calm and respected while onsite. Assists with restraining as needed.

Testifies at legal proceedings hearings and trials.

When responding to circumstances where the exercise of law enforcement authority may be required takes appropriate measures to secure the scene preserve evidence detain and secure suspected criminal perpetrators and assist responding law enforcement authority as directed by Director or other designated security officer in charge. Completes written reports and when subpoenaed or requested notifies Legal Counsel for MedStar of same and gains guidance to testify at legal proceedings hearings and trials.

Works cross-functionally to ensure safe and secure environments.

Assists in the development of department goals objectives policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.

Interacts with visitors and maintains designated security posts throughout the facility as directed. Ensures quality outcomes for the security department by communicating with security staff and the public.

Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

Performs other duties as assigned.

Minimal Qualifications
Education

High School Diploma or GED required and
Associate's degree preferred

Experience

1-2 years SPO commissioned and 1 year of Medstar satisfactory performance as a Security Officer I required or
5-7 years Total related security or law enforcement experience (inside or outside of medstar). required
One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

DL NUMBER - Driver License Valid and in State (DRLIC) Valid driver's license. required and
MD Special Police Commission - MDSPC Commissioned as a Special Police Officer by the State of Maryland State Police and/or District of Columbia Metropolitan Police Department preferred and
Special Police Officer - DC - SPO Commissioned as a Special Police Officer by the State of Maryland State Police and/or District of Columbia Metropolitan Police Department preferred and
If SPO must satisfy ongoing training requirements to maintain SPO commission in Maryland and/or DC required and
IAHSS - Certification As A Security Officer Basic or Advanced Certified Healthcare Security Officer (CHSO) certification from IAHSS preferred and
CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
Additional unit/specialty certifications may vary by department or business unit. and
Must successfully complete all MedStar initial training related to violence prevention de-escalation and crisis prevention intervention. required

Knowledge Skills and Abilities

Verbal and written communication skills.
Strong interpersonal skills.
Ability to remain calm and thoughtful during a crisis.
Ability to assist in de-escalating situations with strong emotions and conflict.
Basic computer skills preferred.

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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