Field Service Engineer
Becton Dickinson
Field Service Engineer
Becton Dickinson
Global medical devices, lab equipment supplier
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.


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Job Summary
Waters Corporation is seeking a highly motivated and technically proficient Field Service Engineer to provide on-site installation, maintenance, troubleshooting, and repair services for our advanced life science instrumentation and equipment across various client locations. This role ensures optimal performance and customer satisfaction with our cutting-edge technologies.
Job Responsibilities
Perform installations, calibrations, preventive maintenance, and complex repairs of sophisticated laboratory instruments, including but not limited to, liquid handlers, mass spectrometers, sequencers, and cell analyzers.
Diagnose and resolve technical issues quickly and efficiently, often under pressure, utilizing schematics, diagnostic tools, and technical manuals.
Provide comprehensive training to customers on the operation and basic maintenance of installed equipment.
Maintain accurate service records, including installation reports, service logs, and expense reports, through our CRM system.
Manage and maintain a spare parts inventory, ensuring availability for timely repairs.
Collaborate effectively with sales, technical support, and R&D teams to provide feedback on product performance and customer needs.
Adhere to all company safety protocols, quality standards, and regulatory guidelines (e.g., FDA, GMP).
Travel extensively, often on short notice, to customer sites within a designated region.
Develop and maintain strong customer relationships, acting as a primary technical point of contact.
Job Qualifications
Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related scientific/technical field preferred.
Minimum of 3-5 years of experience in field service engineering, preferably within the life sciences, biotechnology, or medical device industries.
Proven expertise in troubleshooting and repairing complex electromechanical and optical systems.
Strong understanding of electronics, pneumatics, fluidics, and software interfaces relevant to laboratory instrumentation.
Excellent analytical and problem-solving skills with a methodical approach to fault diagnosis.
Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly to diverse audiences.
Proficiency in using diagnostic software and tools.
Ability to work independently and manage time effectively in a field-based role.
Valid driver's license and a clean driving record are required.
Ability to lift and move equipment up to 50 lbs and work in various laboratory environments.
Fluency in English (written and spoken) is essential.
Compensation $38/hour + depending upon qualifications
At Waters, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
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To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
$21.90 - $35.00 USD HourlyGlobal medical devices, lab equipment supplier
BD (Becton, Dickinson and Company) is a global medical technology company that designs, manufactures, and sells medical devices, laboratory equipment, and related services for hospitals, labs, clinicians, and biopharma partners. It operates in four segments: Medical Essentials (medication delivery and specimen management devices), Connected Care (medication management and advanced patient monitoring systems), BioPharma Systems (drug delivery systems for pharmaceutical partners), and Interventional (surgical, endovascular, urological, and critical care products). In addition to devices, BD offers connected software, analytics, clinical education, customer portals, and service programs to support its products. The company’s goal is to help healthcare providers improve patient outcomes by enabling safer and more efficient delivery of care through integrated devices, data, and services across the health ecosystem.
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