Systems Administrator 4 - Health Systems, Certified in Willow Inpatient

The Systems Administrator IV serves as a senior technical lead within Clinical Care and Patient Engagement Technologies, supporting the Specialties/Ancillaries Willow Inpatient team. This role is responsible for the technical leadership, design, deployment, and support of enterprise‑level solutions, with a primary focus on Epic Systems Willow Inpatient module. The position partners closely with market leaders and product managers to translate clinical and operational requirements into scalable technical solutions, leveraging strong expertise in change management processes and the ServiceNow platform to ensure stability, performance, and reliable service delivery.

• Experienced Systems Administrator IV within Epic Clinical Care and Patient Engagement Technologies, Specialties team

• Lead and support Enterprise level projects with a focus on KP HealthConnect Willow Inpatient application

• Partner with market leaders and Product managers to develop and drive work priorities, deployment and support strategies

• Well versed in Change Management processes and familiar with ServiceNow platform

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

The Systems Administrator IV serves as a senior technical lead within Clinical Care and Patient Engagement Technologies, supporting the Specialties/Ancillaries Willow Inpatient team. This role is responsible for the technical leadership, design, deployment, and support of enterprise‑level solutions, with a primary focus on Epic Systems Willow Inpatient module. The position partners closely with market leaders and product managers to translate clinical and operational requirements into scalable technical solutions, leveraging strong expertise in change management processes and the ServiceNow platform to ensure stability, performance, and reliable service delivery.

• Experienced Systems Administrator IV within Epic Clinical Care and Patient Engagement Technologies, Specialties team

• Lead and support Enterprise level projects with a focus on KP HealthConnect Willow Inpatient application

• Partner with market leaders and Product managers to develop and drive work priorities, deployment and support strategies

• Well versed in Change Management processes and familiar with ServiceNow platform

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

• Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

• Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience.
• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

• Current Willow Inpatient module certification orcurrent ClinDoc/Orders module certification
• Three (3) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.

• Current Willow Inpatient module certification orcurrent ClinDoc/Orders module certification
• Three (3) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.

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