Mazda North American Operations

Japanese automaker with North American operations

Human Resources Generalist - Bilingual Japanese

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeMadison, AL, USA$69.4k - $100.6k

About the Job

Requirements

At least 2 years of experience in administration, human resources, or a related area.
Japanese and English fluency sufficient for effective verbal and written communication is required at an intermediate-advanced level.
Knowledge of human resources practices, processes, and employee lifecycle activities is required at a developing-intermediate level.
Strong communication, customer service, organizational, and relationship-building skills are required at an intermediate-advanced level.
Ability to handle sensitive and confidential information professionally and discreetly is required at an intermediate-advanced level.
Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs is required at an intermediate-advanced level.
Ability to analyze information, solve problems, and recommend practical process improvements is required at a developing-intermediate level.
Proficiency with Microsoft Office applications and HR systems such as Workday or similar HRIS platforms is required at a developing-intermediate level.
Ability to communicate effectively in Japanese and English, verbally and in writing.
Ability to travel domestically by air, approximately 10%.

Responsibilities

Serve as a primary contact for International Service Employee inquiries and coordinate bilingual communication among employees, family members, management, Mazda Corporate, vendors, and service providers.
Support administration of international assignments, including onboarding, assignment changes and extensions, repatriation activities, and other employee lifecycle events.
Coordinate pre-assignment and onboarding activities, including employment documentation, orientation scheduling, system transactions, employee communications, and family support activities.
Partner with immigration counsel, tax providers, relocation vendors, travel partners, insurance providers, and other service organizations to support assigned employee populations.
Maintain employee records, assignment documentation, status tracking reports, and recurring administrative processes related to international assignments.
Monitor assignment-related deadlines and follow up with employees, vendors, and stakeholders to ensure timely completion of required activities.
Coordinate annual tax support processes, employee meetings, vendor communications, reporting, and required documentation.
Assist employees and family members with assignment-related questions and direct specialized matters to appropriate subject matter experts.
Respond to routine employee and manager questions about established HR policies, programs, procedures, and employee lifecycle processes; consult the ISE Manager, HR Business Partner, or appropriate subject matter expert when interpretation, exception approval, or elevated review is needed.
Provide Japanese-English translation and interpretation for HR communications, meetings, programs, and employee interactions.
Support employee lifecycle activities, including organizational changes, offboarding, and related employee transactions and documentation.
Prepare data, reports, presentations, meeting materials, and employee communications to support business and HR priorities.
Partner with HR Business Partners on documentation, action tracking, and coordination for business-facing initiatives.
Maintain confidentiality when handling employee information and sensitive business matters.
Support employee engagement activities, HR programs, and special projects as assigned.
Maintain employee information in Workday and other HR systems, ensuring accuracy and compliance with approval requirements.
Prepare, analyze, and maintain recurring and ad hoc reports and data to support HR operations, workforce planning, and business decision-making.
Identify opportunities to improve HR processes, reporting, communication, and service delivery through effective use of HR systems, data, and documentation processes.
Document procedures and recommend process improvements that enhance efficiency, service delivery, and employee experience.
Support HR operational activities, project work, and cross-functional initiatives based on business priorities.
Perform other duties as assigned.
Comply with all policies and standards.

Desired Qualifications

Experience supporting multiple HR processes across the employee lifecycle.
Experience supporting international assignments, expatriate populations, or globally mobile employees.
Knowledge of international assignment administration, immigration documentation, or expatriate support practices at a developing-intermediate level.
Understanding of Japanese business culture and the ability to effectively support a bilingual employee population at a developing-intermediate level.
A Bachelor's degree in Human Resources Management.
A Bachelor's degree in Business Administration or Management.

Job Description

The Human Resources Generalist (International Services) provides bilingual Japanese-English human resources support to the International Service Employees (ISEs) and supports a wide range of HR programs, processes, and employee lifecycle activities. Serving as a key point of contact for International Service Employees (ISEs), managers, and stakeholders, this role supports the successful administration of international assignments while delivering responsive, customer-focused Human Resources (HR) support.

This position partners across Human Resources and business functions to support onboarding, employee services, HR operations, reporting, employee communications, and program administration. The role exercises sound judgment in managing routine HR matters while appropriately escalating complex employee relations, immigration, tax, compensation, benefits, policy, or legal issues to the appropriate HR subject matter experts and leaders.

Japanese-English fluency is required.Major Responsibilities

(50%) ISE Administration & Employee Support
- Serve as a primary contact for International Service Employee (ISE) inquiries and coordinate bilingual communication between employees, family members, management, Mazda Corporate (MC), vendors, and service providers.
- Support the administration of international assignments, including onboarding, assignment changes, assignment extensions, repatriation activities, and other employee lifecycle events.
- Coordinate pre-assignment and onboarding activities, including employment documentation, orientation scheduling, system transactions, employee communications, and family support activities.
- Partner with immigration counsel, tax providers, relocation vendors, travel partners, insurance providers, and other service organizations to support assigned employee populations.
- Maintain employee records, assignment documentation, status tracking reports, and recurring administrative processes related to international assignments.
- Monitor assignment-related deadlines and follow up with employees, vendors, and stakeholders to ensure timely completion of required activities.
- Coordinate activities associated with annual tax support processes, employee meetings, vendor communications, reporting, and required documentation.
- Assist employees and family members with assignment-related questions and direct specialized matters to the appropriate subject matter experts.

(30%) HR Generalist & Cross Functional Support
- Respond to routine employee and manager questions regarding established HR policies, programs, procedures and employee lifecycle processes. Consult with the ISE Manager or Human Resources Business Partner (HRBP) or appropriate subject-matter expert when interpretation, exception approval, or elevated review is required.
- Provide Japanese-English translation and interpretation for HR communications, meetings, programs, and employee interactions.
- Support employee lifecycle activities, including organizational changes, offboarding, and related employee transactions and documentation.
- Prepare data, reports, presentations, meeting materials, and employee communications to support business and HR priorities.
- Partner with HRBPs on documentation, action tracking, and coordination for business-facing initiatives.
- Maintain confidentiality in all areas while handling employee information and sensitive business matters.
- Support employee engagement activities, HR programs, and special projects as assigned.

(20%) HR Operations, Data & Process Improvement
- Maintain employee information in Workday and other HR systems ensuring accuracy and compliance and approval requirements.
- Prepare, analyze and maintain recurring and ad-hoc reports and data to support HR operations, workforce planning and business decision-making.
- Identify opportunities to improve HR processes, reporting, communication and service delivery through effective use of HR systems, data and documentation processes.
- Document procedures and recommend process improvements that enhance efficiency, service delivery, and employee experience.
- Support HR operational activities, project work, and cross-functional initiatives based on business priorities.

Perform other duties as assigned

Comply with all policies and standards

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job

Work Experience

2+ years Administration, Human Resources, or related experience required
Experience supporting multiple HR processes across the employee lifecycle preferred
Experience supporting international assignments, expatriate populations, or globally mobile employees. preferred

Education

Bachelor Degree in Arts/Sciences (BA/BS) Human Resources Management Preferred
Bachelor Degree in Arts/Sciences (BA/BS) Business Administration/Management Preferred

Knowledge, Skills, Abilities

Bilingual in Japanese and English proficiency is required, with the ability to communicate effectively in both languages verbally and in writing required. (Intermediate-Advanced)
Knowledge of human resources practices, processes, and employee lifecycle activities required. (Developing-Intermediate)
Knowledge of international assignment administration, immigration documentation, or expatriate support practices preferred. (Developing-Intermediate)
Understanding of Japanese business culture and the ability to effectively support a bilingual employee population preferred. (Developing-Intermediate)
Strong communication, customer service, organizational, and relationship-building skills required. (Intermediate-Advanced)
Ability to handle sensitive and confidential information with professionalism and discretion required. (Intermediate-Advanced)
Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs required. (Intermediate-Advanced)
Ability to analyze information, solve problems, and recommend practical process improvements required. (Developing-Intermediate)
Proficiency with Microsoft Office applications and HR systems, such as Workday or similar HRIS platforms required. (Developing-Intermediate)

Physical Demands

Stationary Position/Seated: Constantly
Communicate/Talking: Constantly
Communicate/Hearing: Constantly
Repetitive Motions: Constantly
Seeing/Observing: Constantly

Travel Requirements

10% Flying Domestic: Essential

Come work with us at our exciting new facility, in the growing city of Huntsville Alabama. Huntsville is in Madison County and is one of the best places to live in Alabama and the 11th best place to live in America. Huntsville offers a vibrant community with a mixture of high-tech ventures, cultural diversity, and is the #1 most affordable place to live in the U.S. in 2019 out of 125 most populous metro areas.

https://www.huntsvilleal.gov/

Pay Range

$69,400.00 - $100,600.00

Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Learn more about MNAO’s comprehensive benefits packagehere

About the Company

Mazda North American Operations

Japanese automaker with North American operations

Mazda North American Operations handles Mazda's business in North America as part of Mazda, the global automotive maker established in 1920 in Hiroshima. It oversees the design, marketing, distribution, and support of Mazda vehicles in nearly 140 countries, including popular models like the CX-5 and MX-5 Miata. How it works: Mazda designs and builds cars that prioritize the driver experience, with vehicles positioned to move customers through life with intention and meaning in every detail. The North American operations carry this philosophy into local markets, offering vehicles and services that align with Mazda’s global brand. How it differs: Mazda blends tradition with versatility, refinement with power, and a strong emphasis on the driving experience, supported by a workforce that helps realize this promise. The goal: to inspire people through the driver experience and enrich their journey by delivering vehicles that connect with how they shape their lives.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Irvine, CA
Founded: 1920

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