Full-Time
Technical Delivery Senior Director
Verint
1,001-5,000 employees
CX automation software and services platform
No salary listed
Remote in USA
Remote
 Engineering Management (1) |
|---|
- Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent experience.
- 10+ years of progressive management experience leading technical delivery, engineering, or professional services teams.
- Extensive experience managing global onshore/offshore delivery models.
- Deep technical understanding of IVA, IVR, WFE, DFE, or related customer engagement technologies.
- Proven success delivering enterprise‑scale software in complex customer environments.
- Strong leadership presence with the ability to influence across a matrixed organization.
- Excellent communication skills, with the ability to translate complex technical concepts into business‑focused language.
- Demonstrated ability to build and retain high‑performing technical teams.
- Experience driving operational excellence through process standardization and metrics‑driven management.
- Ability to travel up to 20%.
- Successful completion of required background screening (employment verification, criminal search, OFAC, SS Verification, and credit/drug screening where applicable).
- Develop and execute the global technical delivery strategy across Verint’s product suite.
- Lead the global standardization of technical delivery practices, establishing a scalable enterprise‑wide operating framework during periods of rapid growth.
- Architect end‑to‑end runbooks, operational playbooks, and delivery frameworks to enable consistent, repeatable, and scalable execution across all solutions.
- Optimize delivery processes to improve efficiency, quality, predictability, and customer outcomes.
- Design and implement automated quality‑assurance systems to enhance reliability and reduce manual effort.
- Partner with Product and Engineering leadership to identify product gaps, influence the roadmap, and ensure alignment with cloud, AI, and automation strategies.
- Lead, mentor, and scale high‑performing technical teams across onshore and offshore locations.
- Drive consistent delivery practices across LATAM, EMEA, APAC, and the Americas through unified workforce and capacity models.
- Build a strong talent pipeline by establishing cross‑training programs, SME development paths, and process ownership for all major product lines.
- Guide teams using deep technical expertise in Salesforce, Zendesk, APIs, JavaScript, AWS, and related platforms to craft optimal customer solutions.
- Oversee the creation of enterprise‑grade documentation to enhance customer understanding and reduce support demand.
- Establish and enforce consistent delivery methodologies, technical standards, and best practices across all solution areas.
- Drive global workforce optimization through advanced resource planning, capacity modeling, and performance management.
- Serve as senior escalation point for complex technical delivery challenges, ensuring rapid resolution of customer‑critical issues.
- Ensure global teams are equipped with the right tools, training, procedures, and automation needed for efficient delivery.
- Maintain KPIs, dashboards, and quality frameworks to monitor operational performance and drive continuous improvement.
- Oversee the full technical delivery budget, ensuring responsible financial management and ROI‑driven investment decision‑making.
- Evaluate major investment opportunities—including cloud services, tools, infrastructure, and large‑scale technology initiatives—to balance efficiency with long‑term value.
- Drive cost optimization initiatives based on performance data, automation opportunities, and forecast‑driven planning.
- Establish and enforce enterprise‑level cybersecurity and data‑protection standards across global delivery teams.
- Implement encryption, identity management, and access‑control frameworks aligned with GDPR, CCPA, and relevant industry regulations.
- Conduct ongoing compliance monitoring and adapt policies to meet evolving regulatory and customer requirements.
- Champion organization‑wide security awareness programs and reinforce secure development and delivery practices.
- Evaluate emerging technologies and lead pilots, proofs of concept, and controlled rollouts to validate operational value.
- Foster a culture of experimentation, modern engineering practices, and continuous learning within the delivery organization.
- Align innovation initiatives with corporate goals to accelerate modernization and enhance global delivery performance.
- Build and maintain high‑value relationships with external vendors, cloud providers, and systems integrators.
- Negotiate contracts and commercial agreements that maximize value, reduce risk, and support operational goals.
- Leverage strategic alliances to accelerate implementations, co‑develop new capabilities, and maintain early access to emerging technologies.
- Establish enterprise‑wide KPIs measuring system performance, delivery quality, user experience, and operational throughput.
- Use data‑driven insights to identify improvement opportunities, optimize resource allocation, and guide strategic planning.
- Implement proactive monitoring systems that detect and prevent issues before they impact customer operations.
- Maintain a continuous feedback loop between delivery teams, product owners, executives, and customers to ensure alignment and ongoing improvement.
Verint provides software and services for customer experience (CX) automation through an open platform that combines AI-powered applications, bots, analytics, large language models, and automated workflows to analyze business intelligence from customer interactions. The platform ingests data from customer touchpoints and uses AI, analytics, and LLMs to extract insights, then runs automated workflows and bots, integrating with a client’s applications, telephony, and data lakes for deployment and ongoing optimization. What sets Verint apart is its interoperable, enterprise-grade platform paired with deep integrations and a SaaS delivery model, enabling scalable CX automation within existing systems. Its goal is to help organizations improve customer experiences and contact-center performance by turning interactions into actionable insights and efficient, automated processes.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Town of Huntington, New York
Founded
1994
Simplify's Take
What believers are saying
- 1GLOBAL expands Verint Communications Analytics into mobile compliance across 10 countries and 30+ languages.
- Verint serves more than 80 Fortune 100 companies, strengthening enterprise referenceability and renewal leverage.
- Dialpad's reseller integration validates demand for real-time workforce automation inside large contact centers.
What critics are saying
- NICE remains the strongest independent competitor in CX automation and workforce management.
- Calabrio now competes internally with Verint, increasing bundle pressure and product cannibalization.
- Thoma Bravo's leveraged buyout pressures Verint to cut costs and prioritize debt service.
What makes Verint unique
- Verint combines CX automation, workforce management, analytics, and AI bots in one open platform.
- Its platform integrates with existing telephony, applications, and data lakes without rip-and-replace migration.
- The Calabrio combination broadens Verint's installed base across enterprise workforce-management customers.
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Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%Verint, a customer experience automation company, has appointed Teresa Anania as Chief Customer Officer. Anania brings over 25 years of enterprise software experience and will oversee customer success across Verint and Calabrio customer bases. Anania previously served as Chief Customer Officer at Sophos and Zendesk, and held senior customer success roles at Autodesk. She will focus on delivering measurable business outcomes for customers using the Verint CX Automation Platform. Reporting directly to CEO Dave Rhodes, Anania will manage global customer success, professional services, support and renewals. Verint serves more than 80 Fortune 100 companies with its AI-powered customer experience solutions. The appointment reflects the company's emphasis on translating platform capabilities into measurable customer results.
Verint has expanded access to its AI-powered bots for Calabrio customers, three months after announcing the merger between the two companies. Starting today, Calabrio customers can use Verint's AI bots through the Verint CX Automation Platform without migrating or replacing existing infrastructure. Calabrio customers now have access to several Verint tools, including Genie Bot for conversational intelligence, TimeFlex Bot for workforce scheduling, Agent Copilot Bots for automating agent workflows, and Intelligent Virtual Assistant for autonomous customer interaction resolution. The integration allows Calabrio customers to enhance their workforce management investments with AI capabilities, whilst Verint customers gain access to Calabrio's workforce and analytics solutions. The combined platform serves over 80 Fortune 100 companies. Verint will demonstrate the integrated platform at Enterprise Connect in Las Vegas from 10-11 March.
Dave Rhodes takes the helm at Verint following acquisition by Thoma Bravo. Analyst Relations · Market Strategy The unified force in CX automation: Verint and Calabrio. $2B Acquisition Value 30+ Years of IP Data 2 Top-Tier Peers Left Dave Rhodes has been named the Chief Executive Officer of Verint, effective February 24, 2026. This appointment marks the final phase of the operational integration following the $2 billion acquisition of Verint by private equity firm Thoma Bravo, which closed in late 2025. Rhodes, who previously led Calabrio, will now steer the combined entity under a unified Verint brand as it attempts to redefine the Workforce Engagement Management (WEM) category through autonomous AI. The new leadership: Dave Rhodes. Dave Rhodes brings a technical and operational pedigree focused on scaling enterprise software during periods of intense market transition. His background is rooted in scaling high-growth software businesses and a specialized understanding of the WEM and CX sectors. Executive Background Previously served as CEO of Sauce Labs and Calabrio (September 2024). Held senior roles at Unity Technologies and Autodesk. Succession Path Succeeds interim CEO Mike Lipps (now Chairman). Follows the advisory transition of long-time leader Dan Bodner. The Founding stories: bridging security and cloud. Verint: The Legacy of Actionable Intelligence Verint's history began in February 1994 with the incorporation of Interactive Information Systems Corporation. Initially a business unit of Comverse Technology, it was renamed Comverse Information Systems in 1996 and later became Comverse Infosys in 1999. Renamed Verint Systems and taken public on the NASDAQ in 2002, the firm navigated a complex journey including a 2007 delisting and 2010 relisting. After decades of providing intelligence for security and enterprise, it spun off Cognyte in 2021 to focus purely on CX. Calabrio: The Cloud-Native WEM Disruptor Calabrio emerged in 2007 as a spin-off from Spanlink Communications. While legacy players focused on large-scale hardware recording, Calabrio focused on cloud-accessible workforce management for the mid-market. Following acquisitions by KKR (2016) and Thoma Bravo (2021), it became the engine for this current market consolidation. Strategic outlook: the "Big two" Era. For years, the WEM market was defined by the "Big Three": Verint, NICE, and Calabrio. With the unification of Verint and Calabrio under a single brand, the market has shifted from a three-way race to a dominant duopoly. NICE remains independent, but the competition is now a race to "Agentic AI" - specialized bots that handle end-to-end customer workflows by leveraging Calabrio's deep performance data and Verint's Da Vinci engine. The 5-Year Strategy: Shashi B expect the combined Verint to move toward a singular, bot-centric subscription model. The goal is to reduce organizational friction by managing human agents and AI bots through the same workforce engine, effectively ending the era of WEM as a standalone category. Sources. * Fisher, Rhys. "Thoma Bravo Closes Verint Deal." CX Today, 10 Dec. 2025. Link * "Verint Names Dave Rhodes as CEO." GuruFocus, 24 Feb. 2026. Link * "Verint History: Founding and Milestones." Zippia. Link About Shashi Bellamkonda Shashi Bellamkonda is a renowned AI and marketing strategist and a Principal Research Director at Info-Tech Research Group. With 20 years of tech marketing experience, Shashi has served as a CMO for several startups, working closely with C-suite leaders to create and deliver revenue directly impacted by marketing. He has set up best practices for collaboration between sales, marketing, and customer success in the context of customer journeys. Disclaimer: This blog reflects my personal views only. AI tools may have been used for research support. This content does not represent the views of my employer, Info-Tech Research Group.
Verint named TrustRadius Buyer's Choice for Contact Center CX Automation based on customer reviews. Recognition from customers highlights Verint's stronger, faster, measurable Business Outcomes. Verint, The CX Automation Company, today announced it won two TrustRadius 2026 Buyer's Choice awards based on customer reviews. Most notably, Verint CX Automation earned top ratings in the Contact Center category. A perennial winner across multiple categories, Verint was recognized by customers as a 2026 award winner for: "Verint is redefining what's possible in customer experience by bringing the power of AI and automation together," said Allyson Havener, chief marketing officer at TrustRadius. "Winning the 2026 TrustRadius Buyer's Choice Award for CX Automation highlights how customers trust Verint to help them deliver smarter, more seamless experiences at scale." The Buyer's Choice awards are based entirely on customer feedback via TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology products. Verint's CX Automation win demonstrates that its customers are experiencing stronger, faster and measurable AI business outcomes, now. "We're honored to be recognized by TrustRadius as a Buyer's Choice award winner, reflecting the strong, measurable business outcomes our customers are achieving," said Anna Convery, chief marketing officer at Verint. "This underscores our commitment to delivering AI-powered results, setting Verint apart in the contact center space." About TrustRadius TrustRadius is a buyer intelligence platform for business technology. Verint Systems enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. Verint Systems help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures. About Verint Verint(R) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and its team of AI-powered bots to deliver tangible AI Business Outcomes, Now(TM) across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with its differentiated, AI-powered Open Platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company(TM), is proud to be Certified(TM) by Great Place To Work(R). Learn more at Verint.com. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Verint, The CX Automation Company, has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm.