Health Access Supervisor

Salary Range: 36 to 36 (Currency: USD) (Pay period: per-hour-wage)

POSITION DESCRIPTION

The Health Access Supervisor provides direct supervision and daily coordination for Community Health Workers and Health Access Advocates who help individuals and families obtain health coverage, navigate health systems, and connect with care across King and Snohomish Counties.

Reporting to the Program Director of Health and Safety Advocacy, the Supervisor supports staff through coaching, case consultation, workload coordination, and direct participant assistance as needed. The role emphasizes culturally responsive, trauma informed services that respect participant choice and address barriers to equitable care.

The Supervisor manages client assistance spending within established guidelines, reviews participant files for compliance, and supports reporting and audit preparation under the Program Director’s direction. This position also guides staff in applying applicable HIPAA requirements and protecting participant confidentiality.

LOCATION AND WORK EXPECTATION

This position works in person at YWCA sites and in the community throughout King and Snohomish Counties. The designated home office may be any YWCA Health Access site, with regular local travel and a consistent presence across relevant staff locations in Seattle, Renton, Kent, Everett, and Lynnwood. Hybrid and remote work are not available for this position.

ESSENTIAL JOB DUTIES

Staff Leadership and Support

Provide regular supervision, coaching, case consultation, and performance feedback to Community Health Workers and Health Access Advocates.

Coordinate schedules, workloads, and service coverage; review and approve timesheets and time off requests.

Support hiring, onboarding, staff development, and required training.

Complete performance evaluations and address concerns with the Program Director and Human Resources.

Maintain a regular in person presence across assigned locations and support healthy work practices.

Health Access Services and Coordination

Coordinate daily services that help participants obtain health coverage, navigate health systems, and connect with medical, dental, vision, and mental health care.

Support staff with complex participant needs, referrals, and timely follow-up.

Maintain required Health Benefit Exchange Navigator credentials and support accurate enrollment assistance.

Maintain relationships with health care providers, community partners, and YWCA programs to improve access and resolve routine service barriers.

Provide direct participant support and service coverage as needed.

Client Assistance Spending

Review and approve client assistance requests within established spending limits, funding guidelines, and delegated authority.

Track expenditures against assigned spending plans and maintain required eligibility and payment documentation.

Monitor available balances and anticipated needs; resolve discrepancies with Finance and the Program Director and seek approval for exceptions.

Client File Compliance and Audit Support

Review participant records and data entry for accuracy, completeness, timeliness, and compliance with established documentation requirements.

Provide staff feedback and follow up on missing documentation or required corrections.

Assist with routine reporting and organize participant records for funder reviews and audits under the Program Director’s direction.

Apply applicable HIPAA privacy and security requirements and guide staff in protecting participant information, obtaining consent, and sharing records appropriately.

Report privacy concerns promptly and refer questions about funding requirements or compliance to the Program Director.

Service Quality and Racial Equity

Review participant feedback and service information with staff to identify practical improvements.

Support culturally responsive, trauma informed services that respect participant choice and address barriers affecting communities furthest from opportunity.

Apply antiracist principles to supervision, service delivery, and community relationships.

Communicate staffing needs, recurring service barriers, and emerging concerns to the Program Director.

Participate in supervisory meetings, carry out assigned improvements, and perform other related duties.

QUALIFICATIONS AND CORE COMPETENCIES

Minimum Qualifications

• A college degree and at least three years of direct service experience in community health, gender based violence advocacy, or related social services, or an equivalent combination of education, training, and relevant experience.
• At least two years of community health experience is required, regardless of the combination of education and experience.
• Experience supporting individuals or families experiencing homelessness, low incomes, or barriers to health care.
• Leadership experience through mentoring, supporting coworkers, or coordinating activities. Formal supervisory experience is not required.
• Readiness to set expectations, provide constructive feedback, and support staff development.
• Working knowledge of applicable HIPAA privacy and security requirements and the ability to guide staff in protecting participant information.
• Ability to maintain accurate participant records, follow established documentation requirements, and organize records for reporting and audit support.
• Basic ability to track client assistance spending and follow established spending limits and approval procedures.
• Understanding of culturally responsive, trauma informed services and how racism and poverty affect access to care.
• Strong communication, organization, relationship building, and judgment, including knowing when to seek guidance.
• Basic computer skills and willingness to learn program systems.
• Ability to obtain and maintain Health Benefit Exchange Navigator credentials and complete required training.
• Ability to travel regularly among assigned YWCA and community service locations.

Relevant work, volunteer service, community leadership, training, education, and applicable lived experience will be considered together when evaluating equivalent qualifications. All candidates must meet the minimum requirement of two years of community health experience.

Preferred Qualifications

• Experience training coworkers, coordinating team activities, or leading a community health project.
• Experience helping participants navigate health coverage, connect with health care providers, or access community health resources.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described below reflect the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients.

Regularly work in office and community settings, including YWCA service locations, college campuses, hotels, and partner organizations.

Travel locally between staff and service locations throughout King and Snohomish Counties, sometimes visiting multiple locations within a workday.

Regularly communicate with advocates, participants, colleagues, and community partners in person, by telephone, and through electronic platforms.

Frequently use a computer and other office technology to review client files, prepare documentation, approve timesheets, and participate in meetings.

Perform work involving periods of sitting, standing, or moving within offices and community locations, with flexibility in positioning as duties allow.

Occasionally transport routine work materials, such as a laptop, files, and outreach supplies.

Respond to emotionally intense situations and participant crises using sound judgment, de-escalation skills, and established safety procedures.

This position involves exposure to accounts of domestic violence, sexual assault, commercial sexual exploitation, and other traumatic experiences. Regular supervision, consultation, and available staff support resources are important components of the work environment.

*Continuously = Over 80% of the time | Frequently = 20–80% | Occasionally = Under 20%