Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

C3.ai

C3.ai

1,001-5,000 employees

Enterprise AI application development platform

Data & Analytics
Hardware
Industrial & Manufacturing
Energy
AI & Machine Learning
Financial Services
Aerospace

Mid

San Carlos, CA, USA

Required Skills
Communications
SCRUM
Operations Research
Requirements
  • Bachelor’s degree in economics, Computer Science, Engineering, Statistics, Mathematics, Operations Research, or master’s degree in similar fields.
  • Minimum of 2 -5 years of Account Management experience with enterprise SaaS solutions.
  • Experience working with customer engagements with exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering.
  • Credible customer presence. Capable of communicating effectively and stepping into a trusted advisor role.
  • Data-driven, analytically oriented, with a commitment to process improvement and customer value creation.
  • Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas.
  • Excellent presentation and written communication skills with keen attention to detail.
Responsibilities
  • Broad understanding of C3 AI high value use cases with knowledge of most successful case studies.
  • Understand basic AI/ML technical concepts.
  • Able to identify and tailor description and support of C3 AI capabilities to individual customer needs.
  • Lead use case scoping and data discovery workshops.
  • Analyze customers’ needs and suggest upgrades or additional software features to meet their requirements.
  • Drive software development process (e.g., SCRUM, Jira, scope sprints) and prioritize or escalate tickets.
  • Report on product performance and provide customers feedback to Product and Engineering to help identify potential new features or products.
  • Conduct user adoption workshops, define and help customers move along adoption curve.
  • Identify solution enhancements and change management needed to unlock additional usage and adoption.
  • Identify KPI’s for success for each customer and work with the teams to achieve these.
  • Build the Business relationship with the customer to engage and drive success.
  • Identify and act on new opportunities to expand and increase revenue.

C3 AI offers a comprehensive Enterprise AI application development platform and a wide range of turnkey enterprise AI applications, utilizing generative AI, machine learning, and deep code tools for rapid development across various industries.

Company Stage

Series F

Total Funding

$228.5M

Headquarters

Redwood City, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

7%

2 year growth

37%

Benefits

Education - Lifelong learning is a part of C3 AI. That’s why we will cover the total cost for employees to earn a master’s degree in computer science online. Those who complete the degree get three more big perks—a $25,000 cash bonus, a guaranteed 15% raise and a stock grant.

Relax and recharge - In the United States, C3 AI offers 15 days of paid time off every year. As your tenure with the company grows so does your paid time off! C3 AI also offers 10 paid public holidays around which you can build your vacation leave.

Training - C3 AI holds monthly employee training sessions as well as weekly lunch-and-learns. C3 AI also encourages further education by offering bonuses for the successful completion of select online courses.

Health coverage - C3 AI offers competitive coverage. Our program includes medical, dental, and vision.

401K - C3 AI offers fund options via Charles Schwab for retirement savings.

Equity - Restricted stock units are granted to all full-time C3 AI employees.

Free gym membership - To help keep you at the top of your game, C3 AI offers employees a free gym membership at our state-of-the-art fitness facility.

Catered lunches daily - C3 AI provides a fully stocked snack area and beverage refrigerator that contains everything from energy drinks to sodas and iced tea. Every day C3 AI provides a catered, gourmet lunch so that the team can relax together and share ideas.

Commuter check program - C3 AI offers tax saving commuter benefits program.

Travel assistance - Employees are provided global health insurance while traveling for business

Ping-pong and pool tables - C3 AI has been known to host ping-pong and pool tournaments, allowing you to step away from the monitor. This is the perfect opportunity to enjoy coworkers while hitting a white ball at them.

Friday happy hour - Relax and unwind at the end of the week at C3’s weekly Friday Happy Hour. Enjoy good food, good drinks and great company at our office.

Flexible spending accounts - C3 AI offers both Health Care and Dependent Care Flexible Spending Accounts. Both accounts enable you to pay for essential health and wellness before you pay taxes on it.

Life insurance - C3 AI offers short term / long term disability, life insurance and AD&D insurance.

Additional leave benefits - C3 AI offers paid time off for bereavement and jury leave.

Continental breakfast - It’s the most important meal of the day. C3 AI offers breakfast five days a week, including oatmeal, cereal, fruit, and delicious coffee.